Nordstrom Rack

Overpriced, Poor customer service. Totally different from a real Nordstrom. They didn’t seem very busy during Christmas time.

My overall rant isn’t about the store, it’s basically how this company is ran. I had applied for a position back in December of last year before the store was even open. I got hired as a temporary employee, I don’t understand why they did this, as wouldn’t they do this for Christmas? So bizarre. Anyway, I remember the interview, it was held at the Sheraton Four Points in Bakersfield, which is a beautiful chain hotel. I remember meeting the store manager, store support manager, and other managers from various departments. I remember hearing their stories, how they had been hired as temps, a few of them that is, and they had moved around a few times for the company and have been hired on permanently. I thought to myself, since I was hired as a temp, hopefully I would be hired on permanently. I remember when I first started with Nordstrom, the job was full time, and everyone hired helped unpack shipment and put the store together, it was a wonderful time, and was so much fun coming to work everyday and working as a team. I was so proud and really believed in the store and the store manager. However there were a few people who were hired as permanent employees and complained a lot about the store and I have no idea why they weren’t hired as temps? They should have been since they complained, and I never did, I absolutely loved my job. I also remember the training, it was so valuable and helpful, and the employees from other stores to train were absolutely amazing. I’ll also never forget having the experience of going to another store in the Los Angeles area for additional training as to what the crew of people in the department I was going to work in. It was an amazing and fun experience. Opening day was exciting, to have a beautiful brand new clutter free department store in Bakersfield was a great experience. I will never forget it, such an amazing experience. A truly wonderful addition to the city of Bakersfield. Then as time went on, the store was open, and we went into retail hours which was fine with me. I enjoyed the department I was in, and the hours that I had. I truly loved my job, and what I was doing, and was hoping to get hired permanently. Then the day came when I was walked back to the store manager’s office by the store support manager, and was told I was being let go because it was a temporary gig, I was literally crushed. I was paid on the spot, given unemployment papers, which was cool, and I could’ve left, but decided to finish my shift, and then left. Realizing that one of the best jobs I’ve ever had was over, and now I had to find another job. I was actually told I could re apply, which is true and I have, however that’s no guarantee that I’ll be rehired? Since then I have actually applied for a position, however I didn’t get it, and have applied again for several jobs within the company. I actually refuse to shop at this Nordstrom Rack, and frequently travel to the Los Angeles stores to shop. I think what they should have done from the start when this store was going to open, is hire permanently and hire temp’s for seasonal hire for Christmas. I wanted to work there and work on a permanent basis, not a temporary one, get it together Nordstrom, so not cool.

First off the store has some nice stuff if you really look through the racks. Christmas had even better sales. However, I checked my online account on 12/​22/​2015 to check to see if my payment went through and it did with an additional $ 500.00 credit increase to my account. I went over and did some shopping for my daughter that day and when I arrived to the register the girl just responded, «you don’t have it» while looking straight at me. I told her I indeed did have it available. She then laughed and said,” I was talking to my co-​worker, however no co-​worker around?
Then I ordered me some things on-​line for myself. Anyways day after Christmas my daughter returned to the store to return the outfit I picked out that she did not like. They did the return and then would not let us have the credit saying my card didn’t have it on it. This is after I was told it would be there for us to use. She found a rack with red tag clearance items with an additional 50% off at register. Anyways there was a customer wanting her items that were hang up while the clerk had to call someone being there was a code on the register. So crazy. Finally had it approved! Then I ran home to get my items that did not fit right being the sales were amazing. Same thing, we brought back items with receipt again was told I could use immediately. Anyways, the girl had a roller cart with a hand held device and asked everyone with returns with a Nordstrom’s card to come to her. Get to the register to purchase and again the girl was refusing to give me the purchase saying not returned to my card and that the girl with the roller cart and hand held device did not include a register number on my receipt of return, therefore it was not acceptable. The manager came up and asked why I came in twice in one day to return items. Seriously? They asked for my drivers license to check my name against my card then would not give me back my license while they called the number for another code. They treated me like I was committing some type of crime. The guy that helped us the first time was standing right next to them and I told them to ask how he made it go through, however he had on earphones and just ignored us… Extremely unprofessional. I’m not sure if I even want to go back in there and even use the card with that kind of service

Great store! Amazing customer service! They are always very accommodating and helpful with anything you need.

I LOVE this store! This was my first in store experience with the Rack (been an online shopper for a while), and I was NOT disappointed! I was a little put off by some of the prices at first, then I truly got the meaning of the sign on the window «Happy Treasure Hunting!». You gotta look around. truly LOOK at everything you can. The clearance racks have been a treasure trove of awesome deals these last few months. $ 128 Free People dresses for $ 6.47! Calvin Klein lingerie for $ 2! Even scored some Betsey Johnson panties for 1¢ each! Seriously! Who doesn’t have a penny? lol
Spend some time and look around, I guarantee you will be surprised AND delighted.
Oh and I wear a women’s 11 in shoes (thanks for the giant feet genetics parentals! yeeesh) which in 99% of stores means there’s either NOTHING in that size, or it a couple pairs of ugly granny shoes. NOT HERE! There’s row after row after row of gorgeous designer shoes in my size! Up to a size 13 actually! They’ve for a lifetime customer outta me based just on that!
Also this location has extremely friendly and helpful staff! I honestly expected snooty attitudes in here given the customer base and high end merchandise (I’ve got turquoise hair, facial piercings and lots of visible tattoos). Not so! Eye contact (you’d be surprised how often it’s lacking in some stores) and engaging conversation. Never once did I feel like they had Loss Prevention tail me around the store because I «looked» suspicious or was treated rudely because they looked down on me. Very important to me! Keep up the good work guys! You’ll be seeing me again soon!

The Rack finally came to Bako!
Compared to the other Nordstrom Racks that I’ve shopped in Bay Area, LA area, and Houston, this one is sufficient for our suburban market. The store is very clean (it could be because it’s new) and the selection is moderate. The employees that I’ve encountered have been friendly. Some of them know more about their products than others.
My only gripes are some areas lack signage or some items were mislabeled. During one visit, an item rang up to 24.97 even though the tag was marked 19.97. Another time, I couldn’t find any type of price tag or sign on some Neutrogena products that I was looking at. Inconvenient? Yes. Deal Breaker? No.

People are great ! Product is great ! but they need bigger sizes It’s Bakersfield! Where the big and tall. And please clear out the old shoe selection I come in every week. Same stuff. Btw the Nordstrom brand shirts are the best ever and a great price.

I like this place. It’s a good size, good location. The staff is pretty much nonexistent in this store except at the cash wrap. I think it is an excellent place to visit if you’re looking for accessories; jewelry, handbags, watches, ties, cuff links, or shoes. The actual clothing selection is pretty sparse as far as good finds go, except for maybe if you are looking for dressy clothes. I really just come here for the shoe department. It’s amazing selection as well as pricing. I will be back!

Nordstrom Rack is in Bakersfield everybody!!! Woohoo! From the moment I heard, I wasn’t sure if I was happy about it or sad. You see, I’m an avid Rack shopper. Normally, I shop at the one in Woodland Hills off of Topanga Blvd (my favorite one anywhere!!) or the one in Oxnard off of Esplanade Dr but I’ve been to many Racks across the state. I even scored a pair of Louboutins for a penny once!!! I swear!
Anyway, back to my review… I love the Rack and I had high expectations for this store. I was a little sad it was coming because now everyone now has access to my shopping secret lol but I’m so excited it’s now just down the street!
I’ve been a few times now and the first couple of times I was a little upset because the clothing selection wasn’t what I was used to. Then again, everybody and their moms were shopping the first few weeks checking it out so that made sense. More recently, I have found more things than I could carry! I love the brands they provide and the deals they offer!
Have you checked out their shoe selection!!! I mean, come on! Tory Burch, Coach, BCBG, Steve Madden, Report… I could go on and on! Best selection anywhere and at great prices too! Even a special Designer section for the more high-​end stuff! Awesome!
I also love that you can get the same rewards you’d get with their credit card but with a DEBIT card! Best thing ever! Nordstrom Notes anyone??? Score! The Rack has been one of my favorite places to shop for years now and I hope this location continues to meet my expectations and shopping «needs.» ;)

I was so excited this was coming to Bakersfield. I am from la and work there part of the time. The Nordstrom racks in la have much more and better selection. I went to this location twice and walked out with nothing. I don’t know but the stuff just isn’t as good here. I think I’ll keep my rack trips for la. The only thing I think is decent at this location is the men’s clothes and maybe women’s shoes. Women’s clothes and kids clothes are much better in la.

Confession… I went for the shoes! Nordstroms is well known for great shoes. Being blessed with very large feet they have always been my go to store. I was wowed. In my size (11) they had SO many! The store also has a specific designer shoe area as well. I found Tony Burch and Coach of course. Prices seemed fair. No super great steals but for quality reasonable.

I like it !!! So far so good. They have a lot of cute stuff and I will def be back.

Hooray another new store in town! This town is starting to become more hip with the introduction of some main stream names. :) Came inside to check out what the new store would be like and it’s pretty cool; just like any other Nordstrom Rack in SoCal… but new and well lit. It hasn’t gotten that messy yet since the store has only been open for a couple days or so. Plenty of selection.
While I didn’t buy anything, it was nice to come in to do a little browsing. So many women in this store, even on a weekday! :)

1^st week of opening. This place is hoppin’! My 5-​yr. old asked,“Is this TJ Maxx?” So, it looks like one, but its higher end. Everything is wonderfully organized and clean! The selection is great, from shoes to shoes to shoes. Did I say shoes? Home goods looks limited. I didn’t make it to the other half of the store. The kids & ladies selection were good. Customer service was awesome. I’m excited about this new place and hope it stays forever!

Me and my wife checked out the store on opening day. It was busy as expected. My wife found shoes and clothing she likes easily but when it comes to the men section, the selection is not huge. I was not impressed with the way it was set up. Not great if shopping for men’s clothing. The service was great. The parking is sufficient.

Well! Just going in to ‘look’ mid-​day found me coming out with a couple of big bags!
LOVE THIS PLACE!
It was busy but it just made it all that much more fun. I think I was just in a shopping mood! The fitting room line was too long today so I skipped clothes shopping.
You will find clothes, fancy ties for men, work out gear, luggage, purses, fun socks, a few home items, make up, bath stuff — the list goes on. The deals are incredible!
I finally found a place in Bako now that sells Havianas! Super pumped about that. Bought 3 pair before they run out of my size! 2 full racks of them just for women!
They had the cutest shoes overall organized by size and super nice dresses.
I got my husband some Hugo Boss cologne for half off reg. price.
You may not find every single thing brand wise that you are looking for but if you go in with an open mind to browse, almost guaranteed you will come out with something!
All items are on the higher end of the scale.
One of the best things is to seek out a staff member with a green t-​shirt and they can check you out at a pop up cash they have all over the store! No more long lines! They can print u a receipt, e-​mail it or both. 90 day return policy.
Staff were super friendly and will likely approach you to make sure you are finding what you need!
2 thumbs up!

Are you ready for a new shopping experience in Bakersfield?! Look no further than Nordstrom Rack at The Shops at the Riverwalk. We had a girl’s night last night and braved the crowds to get our shop on. In the email invite we were informed this would be a shopping party complete with food and drinks. And upon walking in there were numerous waiters with appetizers, beers, champagne, and boxes of cookies! Whoa, impressed from the start! Plus, shopping while drinking may be a dream of mine. By the way, as just a side note I am thankful for the shopping party invite and the appreciation of Nordstrom cardholders and those that have ordered from them before. I think they get the picture that many of us have been supporting them in other cities for a long time! I enjoyed the recognition and appreciation.
The shop is decent size and we were able to peruse the store for about 2 hours. Everything was fantastic. It was well stocked and all sizes were out! If you’ve never been to a Nordstrom Rack it’s like a high-​end TJ Maxx with big brands and big service. They also have everything from home goods, fashion, luggage, shoes, lingerie and everything in between. Anyone can go and find something they love! I loved the shoe area and the section of salon shoes with brands like Cole Haan, Tory Burch, and Kate Spade. The workout wear is also something that’s not to be missed! I also found where some great denim was stocked and looked at Joe’s Jeans and Hudsons!
And although it’s not a Nordstrom Department store the service was great! When my hands were full an associate appeared and asked if I needed a shopping bag. And the way they ring you up is fantastic! If you pay with a credit or debit card they can pretty much «cash» you out anywhere in the store by using a mobile device to swipe your card and sign. Next the receipt can be printed or emailed to you.
What I also appreciated was the little conversations I had with those that helped me. One associate asked, «which Nordstrom do you usually shop at?» This brought back memories of many shopping trips to Santa Barbara! As I complained about how much I was carrying another associate said, «it’s ok, there are so many great deals here!» Overall, the employees seemed caring and well trained.
Welcome to Bakersfield Nordstrom Rack! We’re happy to have you!

I got to experience Nordstrom Rack before it even opened! The private shopping party that was held two days before the grand opening was amazing! It was very, very crowded but everything was very efficient. There were many mobile check out spots to make everything flow well. After sipping on some complimentary wine, my co-​worker and I got to shopping. The variety of price points and labels is extraordinary as is the layout of the store. I hope it remains that way for a while. When you walk in, the men’s section is to the left as are the hand bags and dressing rooms. The shoes are all the way in the back. As you walk in to your right, there is a small Home section along with cosmetics, perfumes, and sunglasses and the cash registers. The women’s clothing section covers the whole middle of the store and the jewelry is right in front of it.
I found SO MANY things I wanted but I limited myself to four and got a cute reusable bag at checkout. Daniel checked us out quickly and was very friendly. In fact, I had quite a few associates ask me if I needed help and I even had someone help me put the things I was carrying into a bag. Now that is service! I’m very glad Bakersfield got a Nordstrom Rack!