Protect Your Home – ADT Authorized Premier Provider

ADT is a TERRIBLE security company. We had countless problems including our account not being properly set up (including our verbal password, emergency contact, and payment), to our equipment not being properly set up, to our equipment flat out not working. We got multiple false alarms and then some detectors flat out wouldn’t work. Every time we called to get something fixed at the house they would schedule something for a week out and then say they were going to charge us some exorbitant amount.
The straw that broke the camels back was when we had (another) false alarm, but I was unable to go to the house to see if everything (including our three fur children) were okay, and the ADT company couldn’t even confirm if police had gone to check our house, when our initial representative had explicitly said that someone (police, local security, or otherwise) would check on our home if we could not respond. Turns out that while ADT does have that service, they didn’t offer it in our area yet so basically our representative not only set up our account wrong but also lied to us.
We canceled our contract about a year in after sending multiple letters stating that we were not satisfied with their service and were not getting the service we thought we were paying for. We moved on to Vivint and are MUCH happier with their service.

You should avoid ADT like riding on a motorcycle with your arms wrapped around another man’s waist.
I used ADT for our home security for two years. At first everything seemed great. We had moved into a house that already had every door and window set up with a sensor so we didn’t have to pay for any extra equipment. All we had to do was call ADT and activate our service as well as sign a 2 year contract.
When we had a motion detector acting up later on we called ADT to run a test on our equipment. They can do this remotely. Well in our instance they couldn’t run the test because their service center couldn’t receive a signal from us. That wouldn’t be very helpful if someone actually broke into my house now would it? We even had to add a phone line for ADT to work. So we basically paying the $ 40 a month to ADT plus the additional cost of having a land line we didn’t even want.
Of course when we discovered this our contract still had 6 months left on it. They of course wouldn’t let us out of our contract even though they failed to provide the service we were paying for. They also wanted $ 300 to come out and try and figure out what the issue was. For us it was cheaper just to pay off the remaining months on the contract and cancel the service we never got in the first place. Of course, when I cancelled they started offering to come out for free to look at the problem. At that point we were done with them.
I’ve had another home security provider for the last year and the customer service is night and day better. They even upgraded all my equipment for free. ADT is by far the worst customer service I’ve ever had to deal with.