Rancho Tree Service

I called Rancho Tree Service to get an estimate to remove about a dozen large rose bushes that were growing along the fence line to our rental property, as we were having a new fence installed the following week. He came out like he said he would, and gave us an estimate on the bush removal, and trimming back two hibiscus plants that I wanted to keep, but needed them cut back away from the fence. It sounded like a good price to me, and he said they could come out and do the job Thursday of that week. I sat at the rental all day, waiting for them to show up, but they didn’t. About 3:00 I called to see if they were coming. I was told that due to the heat (it was about 105), they had to cut the day short. I understood, because it was a really hot day, but felt they should have called me to let me know they weren’t coming. I was also panicking, because I had to get someone ASAP to remove the plants before Wednesday the following week. I asked the secretary when they could come out, because I really had to get it done in time before the fence guys came out. She assured me that they could get it done on Tuesday. I told her that was the day before, and I needed to be SURE they would come out… even if it was another hot day. She said she’d make sure I was the first one for that day. She told me I could call Monday to find out what time they’d be there on Tuesday. She gave me the owner, or foreman’s (?) number so I could call him direct to get a time. I was thrilled when they showed up on Tuesday morning. It was a lot of work, and took most of the day, but they got it done, cleaned up all the mess, and were on their way. The secretary called to see if I was satisfied with the job, and I told her I was, and asked if she could email me an invoice for my taxes, showing we paid, which she did.
Although we got off to a rocky start, they did get the job done in time, and I felt it was a good price for all the work they did. I would give them another chance if I had anymore work to be done. That is why I’m giving them 4 stars.

Rancho tree service has been by far the worst company i have ever delt with they don’t show up and are really unprofessional. Worst customer service. And when you call to see what going on they give you the run around. And then they still threatened you with getting billed even after you cancel with them. My advice. Stay away!!! I wish Unilocal would let me put no stars. They don’t even deserve one!!!

Very unreliable! They don’t return phone calls about estimates when they say they will. That was just this year.
About two years ago, they twice never showed up for a scheduled estimate on a tree removal. Jose had the nerve to come by and put a business card on my windshield wiper a few days later.
I would not recommend Rancho Tree Service to anyone. Many others that are willing to do the work. Don’t waste your time and wait for a no show.

We called these people on the recommendation of a friend when we wanted our palm trees trimmed. They sent out their estimator and we were taken back by his arrogance and unprofessionalism. When he gave us an outrageous estimate and we told him that we had three other estimates that were at least $ 300 less than what he quoted us and thanked him for his time, all he could do is tell us that those estimates came from unlicensed companies that will have workers who will either get hurt and sue us or do damage and they are uninsured.
We decided not to use them after he left because of his attitude. Only to have someone from their office call us two weeks later and tell me that I have been scheduled for thursday for my palms to be trimmed. I just told her that I already had them done and hung up. RUDE I didn’t authorize anyone to schedule them to do the work.
And the irony of it all is he did do the work of the person who recommended them and ended up damaging one of their palms and would not stand behind their work and all our friend wanted was their palm fixed, so you would think their insurance would cover it. Well when they pressed the issue the guy threatened bodily harm, so they had no recourse but to file a claim against their license… really these people are a joke.
Do not call them no matter what you do at all cost.

Rancho Tree Service
Lic. # 955 479
Owner: Jose De La Cruz
Short Version:
Would NOT recommend this tree service. Spend a little extra on a credible company like General Tree Service, Inc,
, or Alspaw Tree Service
and get peace of mind from actual arborist. Owner, Jose De La Cruz, does not seem to value customers, does not communicate with customers about schedules or agreements, showed little commitment. Had to constantly call him and I felt that he was avoiding my calls and emails.
Detailed Version:
Originally, decided to invite Rancho Tree Service to bid the job because they seemed to have the proper equipment… though I never the saw bucket-​trucks, loaders, etc, so I don’t really know the condition the equipment was in… were licensed, insured, and seemed to be available relatively soon to start the job. Owner, Jose De La Cruz, gave me the estimate and actually considered working out a payment option that worked for the two of us. Unfortunately, «considered» is the extent of that payment option because when I requested to have the payment agreement noted on the estimate form… obviously to have a record of our agreement… he began to lose credibility and quickly began to show how unreliable he was.
On the day…1 of the 3 appointments I should add… of our schedule tree service I was left wondering if they were actually going to show up to do the job; he was a no show. I called to see what happened and Jose explained that due to the previous rainy day, the crew was not working. I understand not working because of hazardous working conditions, but come on, let your client know so that they don’t waste their time waiting for you! Apparently, if I hadn’t called him he wasn’t going to call me to let me know they weren’t going to make it. Very unprofessional.
Second scheduled day revolved around a similar situation I had to call him to see if he was going to show… I called with my number twice and no answer, I called a minute later with a different number and he answered, so I figured at this point I was being avoided… anyway, he was not going to be able to start the job as we spoke about because he lost a bet with his crew. Apparently, if owner won the bet crew works the weekend, if crew won then owner lets crew have the weekend off. If you have clients expecting you to start a job and you are already behind schedule because of weather, the last thing you want is to be playing paper, rock, scissors to see if you will work or not. Very unprofessional.
We spoke a third time, yes I initiated the call since I had no idea when he expected to finally start, and because of losing this bet he guaranteed being about to do the job the following weekend. He was so confident he would not disappoint he said that if he didn’t show up he would cut the bill in half, yes knock off 50% from the original estimate. I assume he was impressed with that statement, but I was not. He had already demonstrated a lack of accountability and time management, and what exactly did this «discount» mean if there wasn’t any collateral backing it… meaning he could just walk away because there was nothing invested and he was not expecting payment for ALREADY completed work… The discount meant absolute nothing and benefited me ONLY if he decided to do the job. If anything, if he didn’t show up it just meant I was back where I started a month ago, looking for a tree trimming expert, and well, what it meant for him was that he would lose money if he were to do the job — and what business wants to do that? So you guessed it, he did not show up for the THIRD time, he never finalized our agreement in writing, I never received an email back from him confirming the «discount» and he never called to let me know he was bailing. Very unprofessional!
Don’t waste your time or money with this business. Again, check out General Tree Service, Inc
Alspaw Tree Service
, etc for peace of mind.