SmileCare

Horrible!!! The staff are rude. They do not work with your schedule, neither does the doctor. The dentist that worked on my teeth did a horrible job. My filling was obstructed and fell out. I would not recommend this place to anyone.

This was my first time here at this office i set my appointment last week for today at 9 and this morning i show up 20 mins before my appointment to fill out the paperwork while in waiting to be called the nurses are just taking about vacation trips theyve been on as they called everyone in the room back but me and finally get called back at 10 and here it is 1030 and still just sitting in the room havent been seen by anyone this wasnt the greatest first impression for me i will be calling my insurance to change places

This place is freaking terrible, I would not recommend it to anyone. They used to send me my itemized statements because I get reimbursed through my work for my healthcare expenses and I called because they said they would fax it to me and it never showed up the lady on the line already sounded pissed off and tells me, «We dont do that, who did you SPOKEN with» I tell her «You mean who did I speak with?» The lady hangs up on me, ever since then theyve been effing with me and wont send me my statements. Its insane, I dont think I have ever come across a more unprofessional place. I think im going to have to take it a step forward and speak to there corporate office.

Smile care located on ming ave. is one of the WORST place in Bakersfield. The stall is rude and not polite. They had me reschedule 3 times for my wisdom extraction. Until i switch to a different place. I don’t recommend this place to anyone. It deserves a negative 100 starts

I found this place and they took great care of me. They fixed all mistakes done by another dentist, it was not cheap, but my denti-​cal did cover some of it. The dentist is great, the assistants are also. They were training new staff, but things moved forward. They also explained different treatments, so I thank them greatly. Give them a chance, just don’t expect things to get done instantly. Be patient and they will treat you well.

I had an emergency and needed to be seen asap. They got me in the same day! Staff was very friendly and made me feel comfortable. I don’t know why there are so many bad reviews. Places get busy and people get rude which could be why the staff gets frustrated sometimes. They scheduled the work to be done first thing the following morning because they were already closing when I was being seen. He made me feel comfortable! I will defiantly be staying!

My wife was set to have her wisdom teeth pulled. Afterwards, we realized they never got the pre auth for a procedure and instead charged us for it. Also, four other claims were never followed up on with insurance and that was charged to us as well. We were also charged out of network prices when the only reason we came there was because they were in network. Upon inquiry, the employees outright lied about the reasoning behind all of the charges. I work in a medical office and the way they are handling our case is extremely unethical and has put us in the red.

I called to reschedule my orthodontist appointment and was put in hold twice. The first time the lady took my information then I was on hold for 15 minutes. Then some other lady answered and asked if ive been here before and I said yes and she also put me on hold. I waited another 8 minutes. The next lady asked if it was for ortho and I said yes. She then told me their computers were down and that shed let some other lady know and hung up. I didnt understand why they took my information and put me on hold twice if their computer’s arent working! The secretaries here need to know hoe to do their job right.

I would agree with all the other reviews. This place absolutely SUCKS. The only reason I am going back for one more visit is that I want to finish the work that they started.
Extremely RUDE UNPROFESSIONAL AND DISORGANIZED staff. They have cancelled and appointment on me the day of. They have kept me waiting in the room for 2 and half hour only to tell me «its too late and I’d have to come back another day»
Why in the hell’s name do you overbook! Why in the hell’s name don’t you figure this shit out earlier… why after keeping a person waiting for 2 ½ hours.

I really don’t know WHY I keep coming back here, I feel so stupid now that I’m reviewing the place. I used to go to another dentist that I had problems with every time I came, so I was referred to this one by a friend, I’ve been here at least 4years now and this place absolutely SUCKS! Now it’s this place I have a problem with all the time. I have an appointment but it’s pointless because even if you only see 1 or 2 people there besides you-​you will be waiting for at least an hour and a half to two hours. Then you get back there for 20 minutes worth of work. Smh Also, when they need to switch your appointment to a new time they never call you in enough time beforehand; Ive even come down there on days they wanted to reschedule me and they never called, apologizing doesnt help when you can just pick up a phone to let me know before driving across town. And they ALWAYS try to sell you stuff that your insurance doesn’t cover, it’s annoying as hell. The front desk is always claiming I owe them for a previous visit when I never leave a visit without charging my card with them, sometimes I get statements in the mail about it too. There’s also one girl there in particular that I just can’t stand, shes been there probably the longest and has a stank attitude; one time I had some dental work and it immediately gave me a migraine she accused me of lying and stated that I probably already had a headache when I came in, I was in disbelief at her accusations and tone, why the hell would I come to the dentist lying about a migraine, then the front desk wanted me to sit down for a while because they didn’t want the rest of the patients to see the pain on my face. So many bad visits from this place, one time the doctor stabbed me in my lip, another time he hit me on my nose, another time he got me soaked with water, I dont mean a few splashes on my face, I mean like as if I stood in the shower taking it straight to the face, my shirt was so wet, hair and face dripping. This place has also been through A LOT of different workers. I would NEVER suggest that anybody come here, I don’t even know why TF I’m still here, but writing it out made me realize its time to go. Do NOT come here!

ZERO RATING FROM ME!!! Dont go to this place. Worst experience EVER! Staff, office, dentist all get thumbs down. I went to get a cleaning, and walked out feeling horrible about myself and mouth. They didnt give me cleaning because they said my gums were so bad that I needed a special treatment that would cost me over $ 2500 to do, but dont worry they said, we have a credit card that you can apply for with no interest! WTF… I dont neglect my mouth, I go every 6 months and changed insurances so choose to go here because it was on the list and close to my home. NEVER again will I go to this place. 3 weeks later I went to a different dentist office, Gosford Village to get a second opinion. I LOVE GOSFORD VILLLAGE DENTISITRY, it was a day and night experience. It was new clean and airy, pleasant and friendly staff and exceptional dentist and all the newest latest and greatist technolog, totally different from Smilecare which was dingy, OLD and dirty, cold and rude staff and bottom line only try the scare tactic to gouge you for out of pocket money you dont need to spend.
I dont normally write reviews, but couldn’t pass this one up. Do yourself a favor and take it from me, it is NOT WORTH THE HASSLE or YOUR TIME with Smilecare… THEY DONT CARE AT ALL!!!

My poor mom got ripped off by this office. She is a sweet little lady who doesn’t speak much English and they totally took advantage of her. Made her get out two lines of credit, one for $ 2500 and the other for $ 5000 both at about a 30% interest rate when originally one was supposed to not have any interest if paid by a certain time and the other a «low» interest rate. They didn’t even perform the work they charged her for. Going to file a dispute and will see them in court.

Almost sure this review will be filtered away. This place has the WORST customer service, rudest staff, and the most unorganized office. The corporation really nneds to do something. Out of the three appointments scheduled, they tried to cancel two at the last minute. When I argue, the front office staff tried to tell me «your child might not even be seen if he is uncooperative, he might be reffered to pedo» DO NOT MAKE EXCUSES before you even had a chance to see him. Front office CLERKs are in no way competent enuf to make those judgement. [my pediatric child is a better patient than some you the adults, he handled the procedure exceptionally well]
unfortunately, we’ll have to stick around to finish this round of treatment for insurance purposes, but NEVER going back after this

Let me start off saying the reason I am giving it 2 stars is because I like the Ortho team but that is it, the rest of the staff is way below average. They are all a bunch of moody individuals that have NO customer service skill what so ever. I am always pressured into getting other services that I don’t have time for an that I know I don’t need and I get asked 40 different times by the same individual with ADD and everyone else in the office (talk about no pressure). They always say’ «it won’t take long» but i know that is a bunch of BS. I have never went in for an appointment an been seen at my appt time. I always wait a minimum of 40 mins (on a good day). They over book and during my service they will pull the techs away to work on other people and leave me sitting there for another 20 mins. This is just the tip of the iceberg. I have mile long list of why I hate this place. Do yourself a favor and go somewhere where they treat their customers and their time with respect instead having dollar signs in their eyes.

So before I start I already know this will be moved to filtered reviews, Unilocal always moves negative reviews to filtered no matter how honest the reviews are. Hopefully people look at the filtered reviews on here. I was having a toothache and made an appointment at smile care. They took an xray and said it looked like I had a root canal that went bad and a small cavity in the tooth behind it that needed a filling. They scheduled an appointment for me to see their specialist that is only there on Tuesday. I went back on Tuesday and the specialist agreed with the first dentist I saw and said she could try and fix the bad root canal or extract the tooth. I said I wanted to try to save the tooth and she was pretty adamant that she would rather extract it. I figured I would go get another opinion but what would the harm be in coming back and having the «small cavity» filled? So I made an appointment to come back the next week and have the cavity filled. I was so wrong, saw a different dentist and he said that filling the «small cavity» wouldn’t be an option and I needed a crown. Then they brought me the bill of what the crown would cost and it was way more than anything I have had to pay with my insurance before. So in a two week period I have been to Smile Care, seen 3 different dentist, had one xray taken and 3 different opinions. Also, if you choose to not follow my advice and go to Smile Care be prepared to wait at least an hour before the dentist even sees you.