Urner’s Z’s Please Sleep Center

Thomas was absolutely awesome! My fiancé and I knew what kind of mattress we wanted and Thomas was both honest and not pushy like a typical salesman you’d get other places. After looking at about 6 different stores Urner’s was both the best price and the best experience. I would have bought the mattress just from our experience alone! Mattress only took a week to come in and we were able to pick up at the warehouse ourselves but they also deliver.
Will definitely be back when we need another mattress!

Was very pleased with Dana she was so helpful in me finding the right mattress. I’m sleeping so much better thank you

I visited a number of mattress stores to get a guest room up and ready in a pinch. It was hard to get focused attention at the places I went, or I wasn’t getting advice about the mattresses. Also the sale prices were just plain confusing. Then I went to Z’s Please Sleep Center. Thomas helped us find a mattress set we could get in time. Delivery was excellent. Great care was taken in setting the bed up. We have been back twice for other mattresses, and really like a chest of drawers we got there as well. It is very sturdy, attractive and a nice price. If you want to learn about mattresses before making a purchase and not have competition from sales of a bunch of other stuff, this is the place to head! We have also taken advantage of the store credit to purchase items over a few months interest free. Very convenient to make the payments automatically from checking and not have to «buy less».

Wonderful service, friendly assistance and great prices! Overall great experience start to delivery! Thank you guys!!!

We try to purchase «local» and have made all our appliance purchases from Urners. We are extremely disappointed with our mattress purchase. Within a year the mattress began to sag. We contacted Urners and spoke with the manager and received the run around. We contact Serta and they suggest we contact the local retailer. Serta and Urners have not honored their warranty.

Extremely knowledgeable and friendly staff. Great selection and prices. Ask for Thomas.

Ok let’s start out with we went here in a pinch because another established furniture store here in town messed up by not having our mattress order in on time and we were stuck without a bed.
They have always done us good when buying appliances and furniture so we thought why not give the mattress store a try?
We arrived on a Friday around 1:00 and the place was empty the sales person had us lay on this bed thing that measures what kind of mattress we should look at according to our weight, position we sleep etc. so then we tell her that we’d purchased an I Comfort by Serta which they carried also, so we looked at those. I laid on all the I Comfort beds they had and I was pretty sure I found the one we had purchased from that other store. I like a soft bed. Our mattress at home we had a 3″ topper on it.
So we sign the deal. Free delivery, 120 day satisfaction guarantee or you can exchange, so you have to purchase a $ 99.00 protective cover or it voids that. Then you get two free pillows. And it was in stock but by the time we were done it was 2:15 and cut off for delivery was 2:00. Go figure. Ok well tomorrow was fine we were in a bind and hey it was in stock we lucked out!
They delivered it the next day first thing, but one of the box springs was dented. And no they didn’t have another one in stock. So they delivered another fill in odd box spring. So We had talked about getting the adjustable base anyway so I asked if she ordered that instead of getting the other half how much more would it be? She quoted me $ 800.00 hmm ok. Well hubby wasn’t sold yet, so I said just get the other half of the box spring. Ok now the bed is set up. Oh my gosh this is like a styrofoam cube. I mean a firm firm mattress. My husband likes firm mattresses but he even said it was firm! So I thought ok maybe it needs to be slept on. Well the next morning I felt like I slept on the ground. Then the next day I almost couldn’t get out of bed. I’m not a whiner but REALLY.
So I called and said I don’t think we got the right bed and she said that at first they’re a little firm and if I take my shoes off and walk all over it to help break it down it might soften it up. So I did. Nope! Hard as a rock! I really didn’t want to go through the hassle of exchanging this mattress because as I said HASSLE. We were headed out of town for the holidays and it was going to be just that. But I could not fathom sleeping on that mattress, and it was expensive I wanted a good night sleep, so did my husband.
So as we swung back through town for Thanksgiving and we went by the store to do the exchange and for a bed that was way softer (I hope) and cost more! And then I asked about the adjustable box spring again and now it was $ 3,200.00!!! WHAT? Forget it! Then there was a $ 70.00 redelivery fee that’s when my husband got up and walked out! They obviously gave us the wrong mattress in the first place. I would of never bought a firm mattress because of my medical problems, now a delivery fee? And we were spending more money! So we left.
Two blocks down the road the manager called and said he’d waive the delivery fee if we’d come back and finish the paperwork he wanted us to be comfortable on our new bed. Why didn’t you do that while we were there? This wasn’t a cheap bed. Thousands of dollars.
We were told it would be in in a week and nope it wasn’t even though the manager Thomas has kept in constant contact with me and has tried to make this situation as good as can be expected. But of course our mattress didn’t get shipped when it was supposed to, something to the about the manufacturer being out of the materials. But Thomas has kept me updated constantly and has gone out of his way to make us happy.
We had done a lot of business with Urners before when we bought our new house. Now I don’t think we will ever darken their doors again. Sad.

Dana D. was very helpful, led us through all the options, and got me set up well. Very professional service, highly recommend coming in to see these folks.

The best place to buy. The staff are always available to assist with tech support. You are not a number here like big box stores. I always shop around… find what I want then head to Urner’s to see if they have it, if they do? Im buying from them. Never regretted buying from Urners

I was very happy with the service I was provide here. The manager was very patient and helped us figure out if we needed a firm or soft bed. He took us around to look at a few beds he recommend and we finally found one that my boyfriend and I were both happy with. I would definitely recommend Z’s Please to anyone!

Absolutely amazing! We went here first on the hunt for a new king mattress. We decided to look other places because, as always, the one we loved was a little out of our price range… we went 4 other places and did not feel welcome or comfortable at any of them!!! So we came back to Thomas and splurged on the most amazing bed ever! Both times we were in the store he was extremely helpful and honest! It’s been about 2 weeks and we are obsessed with our bed! It’s wonderful!

Wow great great customer service, the salesman was so patient. I’m impressed with the quality of mattresses and overall prices.

The prices are what you would expect from a locally owned business; but I feel much better giving them my money than a big box corporation. Thomas R. is patient, kind, knowledgeable — everything you would want in a sales representative. This is the first and only place I will go the next time I need a new mattress.

These might possibly be the nicest people out there. Thomas was so helpful and kind. If you need a mattress this is the place to go. Thank you for making it easy!