OfficeMax

Greeted right when I waked In by Francelli. Was asked if I was looking for anything in particular. I said I was looking for the copy center and was told I was in the back and that Alex would help me. I heard her call Alex through their walkie-​talkies and Alex was ready to greet me when I walked up. I emailed her the document that I had and in less than a minute she printed out all the copies that I needed. She was the only one helping about 10 people and she was courteous and helpful to all of us that were there.

This place has bad service and the employees have bad attitude ! They told me they had the color I wanted and I drove all the way here they told me to get a damage furniture or else get my phone out order it myself !!! I even talked to the manager and he was not even helping at all. Never ask for Victor !!! I’m super pissed off and will never ever come back to this shitty place !

Went in for their printing services. A young guy named Leslie helped with enlarge and laminate some color images. He was super efficient and had me out of there in less than 10 mins. Great service and product. Will go back to him for any other prints I need done

These people do not know anything
They should not be working these
Even a 3 yr old kid knows more

Came here this past weekend for envelopes for a party. Not only were staff very kind and welcoming, but one of them basically walked me through all my envelope choices and even did a price compare for me and gave me a great deal.
Definitely coming back. Must be if you come in early you get great service.
The place was just picking up.

When checking out we tried to use a manufacturer coupon however it would not ring up. Another associate told the cashier to just over ride because the coupon was valid but the store manager Rosie told the associate (on the ear piece, not even coming over to the register when they were talking to each other and we could clearly see her standing in the copy area with no customers) that the coupon was not valid if the item was on sale. Having used a coupon on a sale item in many instances before I showed the associate on your website that you state «We accept manufacturer coupons in our stores in accordance with the terms posted by the manufacturer. Please see the terms and conditions of the specific coupon offer for more details» The associate then said into the earpiece to Rosie if she was sure we couldn’t use the coupon and Rosie, still standing there doing nothing said no. We asked for the corporate office number and the name of the manager since we had never had this instance before. After checking out the rest of our things we went outside to call 1800 go depot like the associate told us to get ahold of corporate. The person we finally got on the phone (Janine) could not understand what we were trying to ask and when we mentioned we tried to use a manufacturer coupon she told us that office depot does not take manufacturer coupons at all. We were completely dumb founded because you do take manufacturer coupons but she just kept saying you dont. We then asked to speak with her manager (she said his name was Andy) and she came back and said he was on the phone and asked us if we wanted a $ 10 off coupon of $ 50. We told her no and that we wanted to speak with Andy. She went for a bit and came back and said that he was still on the other line and offered the coupon again or to maybe call back. We asked for his direct line and she said he didn’t have one. We asked if we could leave our info for him to call us back and she said they weren’t able to call back. By then we were very upset and irritated and hung up. I don’t know if when your customers have a question or complaint your just supposed to give them the run around but it definitely felt that way. We went to another location and their associates and manager were very helpful and apologetic and took the coupon without question. They saved our experience but will never go back to Baldwin Park Location and will let everyone know the same.

All I want to in life, is be a nurse. But before that, I’d have to finish nursing school (4 months in) As I’m getting comfortable with the dynamics of nursing school, I must carry many books in my backpack, one of which I have to carry in my arms because it’s just way too big to hold in my back pack. I decided to go to office Max, to get my book bound into 3 parts, that way it’s not a hassle to carry such a heavy load. Obviously office max does carry that option, so it shouldn’t be a difficult task, unless that is, if you don’t have skilled, trained workers. My mistake for not getting the workers’ name down, otherwise I would be providing the name. I went in at 1pm to get my book bound. They made me take my book apart myself. Then made me even out the pages myself. (With no direction or help) finally after what seemed to have been 45 minutes, I was done. When they finally got to me, they said I would have to come back at 5pm. When I came back at 5, the girl who had been working on my book had to pull me to the side to explain to me that she had messed up the holes where the ring was supposed to go. She explained that she made copies of the pages she messed up on. I had no problem with her making copies of the pages she messed up, but as I waited around the store for her to finished, the problem got worse, and she continued making the issue worse. She explained to me that her shift was almost over and that there was nothing more she could do. I left disappointed (she didn’t charge me anything) and decided to drive over to Fed Ex to see if they could help me fix the issue. The woman at fed ex said she could help me in any way she could, as long as I organized all the pages in order, being that they were all unorganized and in wrong order. When I finally got down to the end of the book getting pages in order I realized the girl at Office Max had made way too many copies of some pages. AND! Missing pages to my text book, weather they were copies or original pages, I was missing pages to my nursing text book in which I will need for the next year or so! So basically she left me with a completely ruined unusable important textbook, which I now have to repurchase online for 130 $. point of the matter is, you really need to evaluate who you hire, and really train your workers. I will never go back to office max. I won’t take that kind of chance again. I should not have to be paying out of my own pocket for this text book.

I can tell that this Office Max is understaffed and lack well-​trained employees. I went to the print center to get some work done. It was my turn to get help so one of the employees, which was extremely busy with another customer, asked her coworker to help me instead. I proceeded to work with the co worker but he was clueless of my request. The first employee realized that I couldn’t be helped by her coworker so she took a break from the other customer to help me out.
My request was actually quite simple and all employees working at the print center should know these things. I would not trust any important documents at this office depot. Maybe for quick copies but not for printing services. Although it may cost more, Kinko’s or FedEx will probably do a better job.

I asked an Office Max representative to get me help for the ink cartridge. I waited for awhile and no one came to help me. I had to help myself. Poor customer service.

The staff here really needs to learn how to MULTI-​TASK. took over an hour to print 60 sheets of paper for a job that should have taken only 2 minutes… You gotta be kidding me.

My boss and I We’re going everywhere trying to look for an office chair because I’m tiny. My doctor wrote a prescription because of my back pain to get me a chance soon as possible we found the right perfect chair at this place. They have a great variety of chairs over here at this office max Jaime was the gentleman who helped us out today and answered all of our questions including return exchange questions.

Came in to do a large print. After 40 minutes I still wasn’t being helped even though I had all my stuff ready.
I get it, there were TWO other people who needed assistance, but didn’t expect a couple of color prints they had be like rocket science for them to handle!
I didn’t even feel acknowledged while being there. So I asked for my USB back and the guy had the nerve to ask me «so you’re leaving?» No sh*t, why continue wasting my time???
Jumped in my car and headed over to Kinkos across the street.
Hope this helps :)

Rude management!!! They like to cut corners with customer orders. Management likes to fight with customers. This store has changed a lot in the past year and a half. I sent my job to the print department. They called said my order was ready. Went in the next day it was not. There was a dotted line across the invitations. Then the the box around the invitations was cut off past the bleed. I was told it was a difficult cut and the assistant manager said she had been in the printing business for 15 years. Big wow there a first time for everything. When I went in later that day I spoke with Lawrence he was a big help. He reprinted my invites and even got the color to match perfectly. He even hand trimmed them for me no extra charge. I’m very great full for that. I was called this morning saying that they were ready. Again they were not. I was told the store manager Rosie said to cut the whole stack with the ream cutter cause the hand cutting was going to take to long. I looked through the stack and found some that half the box was cut off. Wow she is who office max entrusted to manage the store. So this is the 3^rd time they are going to reprint them. I hope the 3^rd time is the charm.

I come here pretty regularly, mainly for printing. It’s always clean and bright. Customer service is spot on. I run a small business from my house so they cover a lot of my needs w/​promo items and copies.
Today I emailed them what I needed before I arrived. When I arrived it was printed and ready, no delay, and in brilliant quality colors.
I have found them always accommodating. Even on some of my larger last minute orders that required multiple employees to complete. Had I been at a smaller printer shop I would have paid double just to cover the workers they pulled to get my job done in time.
I recommend this place to all.

Really bad service. *RUDE*
I will never make purchases from this store nor OfficeMax again.

Its like a ghost town in here as far as finding an employee. I came here looking for a pencil case and didn’t see what I wanted, so I looked for employees. I had a harder time finding an employee than I did what I needed. When I finally found someone he was like in a hurry to tell me that they didnt have what I wanted. Dude, let me finish my sentence before you tell me no.

The store is a great alternative to Office Depot with very good prices and a great inventory of items. The customer service is good and while they often miss some of the deals posted online, they do their best to meet the demands and that is very much appreciated. The technology center is what threw me off, they often don’t know much about computers, in fact I directed the guy to clean my computer fan and he said I had a memory problem, which even a 10 year old would know the difference. I got my computer and found myself eventually fixing the issue with it. It’s a good store very large and spacious and has good people working there, but I would recommend more tech specialist.

I’m a regular only because when I am in the area I drop in to check out their prices. You can get most of the stuff they sell cheaper at the store with red and white circles logo next door.
It’s your typical office supply store, boring, monotonous. Even the workers there are bland.

Dropped by to visit a friend, but the overall staff was pretty friendly. Store is nicely lit and pretty clean.
Really just posting cause they have ANGRY BIRDS pens.
Check out the pen and some sexy hand modeling here:

When deciding which electronics/​office supply store i want to go to… i always choose officemax. They place isnt as busy like best buy, staples, or office depot. The staff here is really nice and helpful and the store is always clean. They usually have what i need in stock which is a plus and they always help me out when i need to make online orders. The copy center in the back is helpful too. I’ve utilized them a couple times for projects and they never fail. Everything comes out better than i expected.