House of Polish Nails & Spa

Very disappointed with my experience at this nail salon… I started going for ANC and my nails cracked within a few days. I went to another salon and never had any issues. I received a gift certificate and thought I would give them another try I expressed my concerns to the technician and she stated if I had any issues to come back in. Sure enough after a few days 4 nails had cracks. That got me in to fix them stated they didn’t think there was anything wrong w/​them then told me they would just give me the rest of the value of my gift certificate back as they didn’t want me coming in again… They clearly have a thing or two to learn about customer service not an apology for their repeated crappy work or any attempt to satisfy a customer that still had $ 35 to spend at their salon…

Really nice nail spa. Brought my two daughters for pedicures and manicures and they were able to get us in right away. As we were sitting there, it got quite busy but the four technicians that were working were adept at making sure no one waited for long. My pedicure was good, my technician was very careful and neat and my toes look great. My daughters’ nails also came out well. My oldest daughter has a patch of eczema on her ankle and the technician that was working on her was very kind and sensitive when asking about it. We’ve been to other places where the technician seemed grossed out by the rough patch, but not so here. We would definitely return and try out some other services!

This place has only been open 6 – 9 months. It decent in size with 6 pedicure chairs and about 8 manicure stations. Very clean but it hasn’t been open very long so you would expect that. The owner who also woks on people is extremely nice. So far I have seen 2 guys and 6 different girls working there.
I’ve been there twice for a mani-​pedi. A different person worked on me each time as I didn’t request anyone. They were both good even though they had different styles. I was happy with my nails each time. However the first person cut me (it was minor) when doing my cuticles. I know this happens from time to time but she didn’t even say anything to me about it. The 2^nd person I had did a good job as well but I had a very hard time understanding her and I know she did not know what I was saying. She asked me to repeat myself numerous times and she still didn’t know what I said.
I will definitely go back as it’s very difficult finding a good nail salon in this area. I only wish that the owner would put pictures of her employees, their first names and their experience on the website. They would make it easier to make an appointment with a particular person until you do find a favorite.