Best Buy

Worst Geek Squad Service ever. First you arrive and no one asks if you are picking up or dropping off. Why? Because everytime there is only one person attending clients. Then they sell you their $ 200 service package because, well, you really don’t have another choice, but that service does not include data backup or important things like that.
So, after you’ve left your computer with them, they never call you to say that they need your permission to proceed with your repair and your computer just sits there for a whole week.
So after YOU call them and drive to the store to sign a paper they could have just has sign from the get-​go, you receive no calls or real time updates on the status of your repair.
So, you call them. What happens next is that the tech guy isn’t working that day you call so they don’t know anything about the status and then tell you that they will call you the next day in the morning.
So when tomorrow comes and you never receive that call they promised, you decide to call them and guess what; no one picks up the phone.
So, you then drive to the store where again, no one asks if you’re picking up, dropping off, or checking status and sit in line for half an hour.
Then when you finally get called on, go to the counter and ask about the repair and tell them it’s been almost two weeks for a data backup and new hard drive installation, they respond by lying to your face saying that you called and asked for a refund or some bs, essentially accusing you of delaying the process.
If I could pay to give a 0pt review, I would.
Edit: Ok, so this edit is for one Geek Squad member Taj (sorry if I mispelled) who when I came back to the store was very amiable and understanding of my frustration and owned up to the unecessary delay in my repair.
So, instead of the 0pt review I initially wanted to give I’ll leave it at 1pt.

I have had the worst experience I think I have ever had with a retailer. If I could give less than one star I would. I needed a new washer and dryer. I decided on BB because of selection and warranty. I made three trips to store confirming and reconfirming all would go well with chosen set. The sales lady gave me so much wrong information my mind spins! She said they absolutely would not disconnect the gas line (not true), the delivery people would use my sealed gas connection line bought elsewhere because the only length they sold wouldn’t work in our case (not true) and the position on gas intake on machine was in the middle of machine (not true). So after receiving machines not appropriate for us, we went back to store and exchanged for a different set. Credit for difference in price couldn’t be made at the time because of their computer system. Credit the next day was issued incorrectly at first but fixed after another call to them. Manager who fixed the problem said maybe exchange and delivery could be made on Sunday (they don’t deliver appliances on Sunday). So now, after such a miserable experience, delivery is scheduled for the end of the day on Monday. You would have thought priority would be given to this delivery (since I’ve already had to wait once) and made it first thing on the first day possible. I dread the possibilities of what may go wrong next considering how this transaction has gone so far!!!
P. S.- we need a new TV… NO WAY will it be from Best Buy!!!

Went into Best Buy to trade my phone and was greeted by Dylan he was very helpful, friendly and quick. He was able to answer all of my questions and got me in and out within 45 minutes. He explained me everything that I needed to know before I made my final choice.
If you are in the market to purchase a smartphone you should always give best buy a try. They always offer more for trade-​in vs other stores. And offer extra incentives that others cant match.
Afterwards, I visited the computer section and was again surprised with the great customer service and knowledge of the staff.
I was very happy with my purchase and both employees were great at their job. I would recommend you check out this Best Buy location next time you’re in the area looking to purchase an electronic device.
Hope you experience the same customer service as I did today. Good luck.

Some Best Buys seem like they don’t want to help you at all, this one has employees that actually seem to care! While I’ve met mean workers at other Best Buy’s here I have interacted with folk who were helpful, knowledgeable, and nice. Sometimes you could buy some of the items you want online, but having an actual human there to help walk you through a big choice like a T.V. or such is very useful, and that’s why I like this Best Buy so much.

Wow. I totally understand it is Christmas and it is crazy, but this store was a disaster.
I am normally a fan of Best Buy but the visit yesterday left me stunned. First, the store was a mess. What product was left was all over the place and the shelves were in chaos. I could totally see this being because of the holiday rush but it seemed like it had been that way for a bit.
Another thing I noticed was the actual lighting in the store. It seemed like a dingy warehouse. The lighting was really poor. I don’t think it was due to the space as I have been in big box stores before (i.e. Costco, etc.) that are well lit. It was just really dim and depressing.
Needless to say, after about 10 minutes I was done here. Best Buy, I hope this was just an off day for you…

Appliance shopping — store #3.
Down to the short list of the five appliances I need, there were a few I wanted to see again. One a double wall-​oven unit, then a gas cooktop, and the third was a dishwasher.
I was in the area, so figured this place would fill the bill.
They had NO wall ovens. They had NO gas cooktops.
I was able to see the appropriate dishwasher, but my assistant didn’t know anything about it when I asked her about the features. I knew more about it than she did.
So, the bargain here is if you buy five appliances, you get a whopping $ 400 discount. Why does that not thrill me?
She kept wanting to show me the appliances online, and I told her I could do that at home. But she persisted. I know she wanted to be helpful, but her hands were tied by the meager inventory.
It was a very quick and wasteful visit.
Best Buy’s niche is not in home appliances.

Went into Best Buy yesterday to look for a new TV and surround sound. The person we worked with was very knowledgeable. He didn’t try and and talk us into something we couldn’t afford. We gave him our budget and he made sure to stick in our range. He also made sure to ask us how we would be using the TV and then found the TV that would best fit our lifestyle. We were very happy with the service. We will be getting the TV delivered (for free) this weekend, so hopefully everything is great!

Great service in mobile store

Seeing as Best Buy has dominated the electronic brick and mortar stores, you would think they would be the best. Not really. Watch their prices. Pay attention to sales. Never get talked into an extended warranty. BB is the only game in town now, and they know it.

Best selection in STL county. ALWAYS has all the new releases from major companies. Unfortunately, I’ve never found any DVD sets released from Shout entertainment. GET ON IT, Best Buy! You can get me with just getting more of their releases. I buy way too many crazy shows from that company…