Elizabeth Arden Red Door Spa

This is the first time going to the location but I am a fan of Red Door Spa in general and this location didn’t disappoint. I had a facial and pedicure and both technicians were very pleasant. I have sensitive skin and my technician did an excellent job. In fact I got compliments on my skin the next day which is new for me. I even booked another appointment for the next month while still there which I NEVER do. My pedicure was nice and relaxing and very well done. Sure it’s pricey but the overall experience was relaxing and I felt pampered!

You don’t understand, this is Elizabeth Arden Red Door Spa, you get what you pay for. Yes it’s expensive, but they take going to a spa seriously, it’s at a whole other level.
Plan ahead, this is no ordinary spa, you need to arrive 15 minutes early to get changed, put your robe on, and get settled in the relaxation room. Pampering at this level cannot be rushed, so if you have somewhere to be, come back another day.
Expect a little up-​sell, it’s a part of their job, and you may even go home with something fabulous that you don’t know how you ever lived without.
Nails: I have a standing appointment with Anna and she is meticulous with her work. I get the cream manicure for my natural nails and I always feel flawless.
Waxing: Aisha gave me a full leg, brazilian, and full face wax. She is the best I have ever had as far as waxing goes, and I have seen it all. She is very thorough and gets every last hair. Aisha takes her time and gets it right. This is as painless as waxing can be, she has a great technique. They use a very nice, high quality wax that doesn’t pull the skin. Highly recommended.
They take American Express, which is a plus in my book. I am scheduled to have a facial next for spa week, and I am looking forward to it.
If you want to complain about the price then you are at the wrong spa. Save your money, come early, and relax, this is the best spa in Baltimore.

My husband and I have been customers of this location for years and have had a variety of massage and scrub treatments. I have always had good experiences with any service I’ve had, until my most recent appointment. I went in for a much-​needed massage on 9÷25÷15 when my husband surprised me with an appointment. The women’s locker room facilities are cramped and it took me a few minutes to find an empty locker to use, but I’m used to it at this location. I was assigned to a massage therapist named Nina who I’ve never had before. She escorted me to the massage room and proceeded to tell me that she had forgotten to make up the table appropriately with the sheets on the massage table and asked me to «be patient.» I told her no worries and asked if she would be able to add a scalp massage to my appointment. She told me that their scalp massages are not extensive and that she would do a light scalp massage during the signature massage I had signed up for. The massage was horrendous, basically long story short it was a lot of Nina sighing, slamming her rolling chair into the wall, and digging her knuckles into my back. I told her I liked pressure, but this was nothing like I’ve ever experienced before. I tried to get the hell out of there as fast as possible and when checking out with Deneane was not even asked how my service was, but she instead only asked if I was paying cash or card. I paid (begrudgingly) and asked to speak to the manager because at this point I was just shocked at how bad this place has become. An assistant manager came out to speak to me after about 10 minutes and took my contact information, saying she wanted to discuss my exact concerns further. She called me the next day and I was in the middle of something and asked her if I could call her back, but she said all she wanted to do was confirm my address to send me a gift card. Clearly, she didn’t actually care about what Nina could improve on or my thoughts. Needless to say, I won’t be going to this location anymore, which I’m bummed about because it is very convenient for me. And I totally appreciate the gift card, but I still want to warn people to save themselves from this experience.

I left with wet hair, in tears, and they swiped my card for the full price. Now to back up. I informed them I needed a cut and color, and asked if could I get it done in 2.5 hours. I was assured I could. So I booked. But the colorist was extremely inexperienced. She left me sitting there for 25 min. while she went looking for swatches. I should have known right there she didn’t have the experience to be doing color if she even needed swatches in the first place. The stylist was a different person who had just graduated from the Paul Mitchell school, and while she was also clearly inexperienced, she seemed competent enough, but took forever to do the cut leaving no time for the blow out. I was in tears. I said this is NOT a relaxing, special experience in the least, and the front desk person who came to my chair wanted to tell me all about how they had done nothing wrong. I think if you have a customer in tears, who after 2.5 hours still has soaking wet hair and cannot spend another minute there due to another appointment, then your spa has failed. No offer to make it right whatsoever. I was charged over $ 200 to leave with wet hair. When I blew my own hair dry at home I discovered the colorist had allowed the color to «bleed» and there was a patch of blonde the size of a 50 cent piece on the back of my head. Wish I could scream STAY AWAY from the rooftops. This review and word of mouth will have to do.

I highly recommend Sharon for spa services and massage! She did an amazing job with the Rose Body Wrap.
Being from Chicago where Red Door Salons were all over the place, I am naturally a fan of the chain. One of the reasons why I am a fan is because of the quality of service you get and the quality of the spa facility. The waxing here is expensive, however the ladies will take good care in making it painless and doing a quality job on shaping your eyebrows.
I’m also a fan of the custom foundation in their makeup counter. I believe you can only find these at the Red Door spas and salon. While it is expensive ($ 60/​bottle) it is totally worth it if you have never been able to find the PERFECT foundation. If you were to tallly up how mch you spent trying to find the perfect foundation I bet it would have cost you more than $ 60. Its worth the trip and the consultation time with the ladies here to get the right one. Once you try a sample… you will never want another type of foundation.
I agree with some of the reviews that this Red Door is a bit run down compared to the others, however this is still my choice for a Spa in the Baltimore Area.

Excellent review of the Elizabeth Arden Red Door Spa & Salon — Cross Keys Baltimore MD location: I couldn’t be more pleased with the Services I had today! I had an amazing facial with Tamara! Oh My God, my poor winter-​dry skin hasn’t felt this great in years! A true expert and educator — plus her facial technique was incredible! She’s so intuitive, very in touch with her client — making sure they have the best possible experience! The energy and care she put into this session was superb! All this and she fixed my brows too!!! Then I took my dreadfully awful gnarly and dry feet and hands to RaShaun — who musta had a magic wand! I highly recommend the Milk & Honey Mani & Pedi… Real ‘treatment’ for dry awful skin — plus exceptional final results that not only FEEL great but LOOK great too! RaShaun is so warm and caring, she connects easily with her clients. Honestly, my hands look 15 years YOUNGER! She is AWESOME! Lastly, I had booked a Make Up Refresher, and I sat in Ingrid’s chair. Fast lesson in Bows, plus I tried a new eye color that I love! She reviewed the skin care products used in my facial and I bought the Ceramide Firming cream So silky! My experience today was absolutely perfect! I feel very relaxed, my skin feels and looks great, and my goals for working on my ‘problem areas’ were completely achieved! This location is in The Village at Cross Keys, a lovely shopping plaza, easy to get to, right off of Falls Rd. I always park near Talbots and Chicos and go in through the charming Courtyard. The facility is beautiful, love the Relaxation Room — and GM Jake and the Staff are awesome — so very Guest-​focused! They really make you feel very well taken care of. The Practitioners /​Service Providers are exceptional, of the highest caliber! They offer an entire array of Salon and Spa services as well as ‘Packages’ that save you money. After they last few weeks of working a lot, I really needed this restorative and renewing time, and I feel great! So glad I spent my morning with these wonderful folks who took very good care of me! Thank You, Red Door Cross Keys! I’ll be back soon!
The Village of Cross Keys 42 Village Square
Baltimore, MD 21 210 (410) 323‑3636

We came here for a spa day including a mani pedi facial and deep tissue massage. Everything was excellent. Everyone was nice and easy to talk to. Definitely worth the cost considering the level of service.

I went here and I was on time to the building, but by the time I changed into their garments it went into my appointment time… by about 10 mins. So, I was supposed to get a signature facial, but due to the 10 minutes I used to change, they gave me the basic facial. I was disappointed, but I was okay with it since this was my first time. Everyone was very professional. I was greeted and asked if I wanted lemon water or cucumber water. I chose cucumber, it was tasty. The changing room has all the essentials a lady would need (comb, dryer, razors, etc.). My facial was great. It was very relaxing and the ambiance of the room was very soothing. They did try to get me to buy their facial products, which I almost purchased until I realized, It was not in my budget since I was going on vacation the next day. Afterwards they gave me a makeup refresher. That was nice too. I did purchase the concealer though. I couldn’t leave without getting something… I need a retail therapist. Too bad I had no where to go after I had my make up done. I am definitely going back again. I figure I work hard and owe it to myself.

This place is not worth the prices they charge. Period. I have had quite a few massages over the past few years, but this was terrible. To pay $ 210 for a 80min hot stone massage and the stones be cold! Really?! For that price you could get 2 decent massages anywhere else. Save your money and don’t let the Elizabeth Arden name on the door fool you, this place is everything but high-​end.

I got a warm cream manicure here today and added $ 20 gel Polish added. The nail technician rushed through my pedicure and manicure and during while I was getting my gel polish, never bothered to wipe the gel off my skin. Not only was the filing horrible, the polish very messy around my nails but the gel came off of 3 nails before I even got home! For $ 47, this was pathetic!!! I know I added this last minute but if the technician wasn’t familiar with the process, she shouldn’t have done it.
On a good note, (reason for the 3 stars (and not 1) was Tanya, my massage therapist for the stress melter ritual was amazing!!! She did an incredible job and and made me feel amazing and relaxed. I would love to go back and see her again! Best massage and treatment I have ever had!

Great hard wax. Less pain and irritation than regular hot wax. Terrible and overpriced pedicure. DO NOT pay 58 to get a pedicure here. Go for the hard wax.

I had a gift certificate that already had tip (20%) included for a package that I had purchased, but they recalculated the tip to reflect the actual price per service. I incorporated the tip that I had wanted to pay to the gift certificate and was told the increased amount was due to EXTRAS done during the service. I questioned the increased twice and again, was told it was for extras.
I don’t mind paying more, especially if the service was good, but I highly disliked the fact that the reasoning was not presented to me honestly.
All in all, the Spa was incredibly difficult to find (not used to the area). Went through an office, down an elevator to get to the courtyard, to the spa. Although the area was nice, it the center itself looked a bit dated. Service was good, but I wouldn’t be back because of the above experience.

What a wonderful experience. We were greeted immediately by friendly staff and lead to a lovely waiting room. Our appointments started right on time and we felt that the stylists gave us their undivided attention and took care to give us the best services possible. It was a lovely experience and are thrilled that we found this spa.

Damien was excellent! I enjoyed a great massage. Very professional and knowledgeable. The ONLY reason I give it 4 stars because while in the relaxation room, I could hear a couple of ladies LOUDLY talking while having their salad lunches. SHUDDUP already, I was trying to relax. Other than that, all was wonderful!

While the spa itself seemed nice and clean, the customer service was lacking. To sum it up in 3 words: rude and bitchy. I don’t need to pay to be treated like that, I am sure I can get it for free somewhere else!

I recently started going here for brow services. I see Krystal Mack who is a past Anastasia of Beverly Hills brow artist. I suffered from uneven eyebrows. Krystal is currently working on helping me to regain my high arch shape. The heated bed is extremely comfortable! The brow services are a little higher than your typical service around $ 32 but extremely worth it if you are in need of even brows, especially since Krystal will do measurements to make sure they are even.

Emily gave me a fantastic message and facial at the Cross Keys Village in Baltimore. It was extremely relaxing and couldn’t be described as anything short of 100% professional. The Red Door seems like they go out of their way to make people feel comfortable and the ambience is quite soothing.
I almost fell asleep it was so relaxing! Also the men’s changing room was very neat and clean. My only recommendation? Maybe some scotch in the men’s room :)

My friends and I decided to treat ourselves to a spa package. We were in pure luxury that day treated like celebrities, lunch was provided a ($ 22) salad. lol but overall we enjoyed ourselves.

For my mother’s birthday, I attempted to schedule a couple of treatments for the both of us. I was kept on the phone by «the reservationist» for about 25 minutes to assure us that we would both get a massage of choice and a following pedicure. When we arrived to check in, it seems that we only got 1 massage appointment and mismatched pedicures.
I was greeted by a rather defensive front desk agent, who only made matters worse by denying any responsibility (none was thrown her way) but her inability to provide «CUSTOMER SERVICE» exacerbated an upsetting situation as I was left waiting for over two hours twiddling my thumbs while Mom was pampered. Alls well that ends well. The manager (whose name I didn’t quite catch) was extremely proactive and reactive and showed that she was adept in providing customer service– major points to her and perhaps she can retrain the front desk agent? Sharon, the masseuse was one of the best my mom has ever had, she highly recommends her. Huge kudos to her– my mom is rather picky!
Overall what could have been a terrible situation was salvaged by professionalism and courtesy.

The spa was nice, the relaxation room was relaxing and the cucumber water was refreshing. We were greeted and ushered into the locker room where we were given sandals and robes as well as a locker that you create your own code for — make it easy to remember as I almost forgot.
Why the 3 stars?
My best friend was called for her massage and I was told my tech would be there in a few. I was asked by 4 different folks if I was their client (I was the only one in the room). Damien, my masseuse, came in but had my name wrong which we figured out and I was on my way. I was given a choice of essential oil (lavender) which they place on a cloth by you — it was nice. I was asked if I would like any additional services such as hot stones for an additional $ 20.00 — that was on top of the $ 120.00 for the 50 min massage…
The massage itself was great — Damien paid attention to the spots I listed on my form — left ankle etc. Which I appreciated. The 50 mins went by way too fast.
Before I knew it it was time to leave for my pedicure. I was escorted back to the relaxation room, given a glass of water and offered sesame sticks and banana chips. I barely took a sip when the manicurist came in and took me right to the spa — I thought I was going to the locker room and when I realized I was going straight to the chair. I was given a towel to drape between my legs… It was a bit awkward. Although my best friend was quite amused.
So I had just been «draped» when the up selling began. Do you want paraffin, you should get this special cream, we can do this or that etc. Etc. Etc. You can buy this tool, you can get this treatment — it got annoying very fast and was so the opposite of relaxation. You should get a manicure, I will go check my schedule now…
To hear all of the extra treatments my feet needed I felt like a hobbit! (for the record I am not — not that there’s anything wrong with it)! Then it started about my fingernails… Which to be fair needed some maintenance — which is why I agreed to get the classic, warm cream one. I had to say yes to something!
The pedi looked nice but felt rushed. Onto the mani — I am glad my bestie sat with me as I got it because I was getting a mani from the Queen of the Up Sell and needed the support. At one point my nail tech left and came back with 3 products that would be great and I should also get gel nails and so on and so forth. I really get manis because I am lazy — my nails are short and I like to keep them that way. I did not want eagle claws… It was also suggested I get my hair blown out and did my friend want a manicure too.
There you have it that is why the 3 stars based on the service I received. Upon check out they have a personal basket of recommended items that were placed there by the techs that spent time with us. My best friend –Judy — had a $ 27 cream suggested for her. My basket — well you needed 2 hands to lift it — massage creams and oil, a nail buffer to name a few — I had no idea I needed so much help…
Pricing on some of the items:
Warm cream manicure — $ 26.00
Warm cream pedicure — $ 55
Paraffin $ 12.00
Gel set $ 95.00
Blow out $ 50.00