Fairfield Inn & Suites Baltimore Downtown/Inner Harbor

Great hotel in downtown Baltimore. Customer service was outstanding from Janet at the front desk to JP in the bar, who was exceptional! They went out of their way to
Accommodate me, will definitely be back.

I recently stayed at this find hotel while I was in town at a show at pier six pavilion. The hotel is a comfortable five minute walk to our destination. The entire staff that my girlfriend and I encountered were extremely friendly, polite, and hospitable.
The rooms were clean spacious and very fordable. If possible, pay the small extra premium for valet parking. It’s well worth it and you have 24 access to your vehicle!
We reserved the room using points from my girlfriends employer-​unfortunately there was a small hick up and my credit card was accidentally charged. Ellen the sales manager and Kevin who works at the front desk were very attentive in fixing situation and the entire problem was solved all before check out. We are both very grateful to their dedication and they made us feel we were their number one priority.
I highly recommend this hotel to anyone that will be in the inner Harbor area and you better believe I will be back.
Thanks for a great nights stay-​you all were great!

Shavon Staten has been a dream! I am the maid of honor in my sisters wedding (Paige) and the planning has been so great because of Shavon! The weekend is coming up and we just met with her to finalize and things we weren’t even thinking about she has made easier on us… Truly an amazing experience! All of our stressors (especially my mom) were alleviated because she has been so generous and caring throughout this whole process. She is a breath of fresh air always!

Do not use valet. The hotel cannot accommodate for this service as there is a wait of about 30 minutes for your vehicle.

Kevin Brown was my Check In person & was very professional & engaging. The hotel has two towers so be specific if you have a room view preference. The smaller hotel divisions of the big hotel chains always gives an extra effort of extending good customer service. Such as opening my bottle of Malbec & giving me a nice red wine glass for my suite. Plus the location was outstanding as my walk to Whole Foods, CVS & the Harbor was a brisk 5 – 10 minute walk.
This hotel & awesome staff were right on the mark.

Stayed here on a Saturday night after a great day at the aquarium and night out on the town. No complaints here, loved our stay. It was the cheapest rate in the area and very close to everything on the harbor. Great customer service, nice rooms. Only complaint was the continental breakfast, and that was only because there was about 40 people eating there at one time so the food was going faster than it could be replaced. Also, on top of all that, it is a green-​certified hotel! Pretty cool!

Our first time staying at this hotel after staying at many other places in Baltimore. I would say it was a great experience and would recommend it to others. We will definitely be using them again in the future. And they have the best breakfast there too. not too many hotels that I have experienced have that great or fresh of continental breakfast waiting the next morning, everything there was so fresh and tasted great! This is a very clean and friendly hotel!

IA thought this hotel would be great since it was green certified and had good décor, however, it was the worst hotel experience I have ever had.
The stay here was by far the worst experience in my life. I left the hotel feeling violated, frustrated, and dumbfounded that a hotel would treat a guest so badly. I checked in late at the Fairfield Inn in Baltimore. I was not greeted that pleasantly by the night staff. I was a bit embarrassed as I was checking in with a coworker who I had recently converted to Marriott hotels. She is a preferred Starwoods member. Her comment about the staff was they were a bit «ghetto» and would our car be safe in valet. The front desk clerk checked me into a first floor room and told me there were no other options, but I overheard my friend check in and they asked her if she wanted 2 or 3^rd floor. After checking in I walked to my first floor room which was just around the corner from the front desk. When getting to my room I realized I only had my credit card and room key in my hand and was missing my Drivers License. I immediately walked back to the front desk and informed them, I thought they might have forgotten to give me back my ID. Without even looking up from her phone the front desk clerk said, «No I gave it back to you, check the floor you must have dropped it» I informed her I looked on my way back and since I was on the first floor and only gone less than a minute I would have seen it on the way back to the counter. She still said «Nope not up here» NOT EVEN LOOKING AT HER DESK, surrounding floor or putting forth any effort to find it. As you can tell I was quite upset but returned to my room thinking maybe I put it a pocket of my jacket etc. After searching all of my belongings I still did not find it. I called the front desk and was told that if housekeeping finds it they would let me know. The next morning, I went down to the front desk where a new set of crew members were. I asked them about the ID and told them my story. They reported that the night clerk did not mention anything to them about it. I said, «Well maybe there is a safe or drawer that you put things in, maybe you could check it just in case?» Again I was met with «if she would have done that she would have told us» No one even went to look for it. By this point I was very upset as I had to fly HOME and needed the ID to get on my flight. I was met with no concern and they said they had my info and if it turned up they would call me. I continued to call all day and no one said they had seen it. I asked one more time when checking out and again the staff did not check any safe, drawer or anywhere and simply said nothing had been turned in. As you can imagine, it was very difficult to get on my flight with no ID.
Upon my return home I received a call that my ID was found. The housekeeping manager found it at the FRONT DESK. I was livid. I asked the manager to mail me my ID. My story should end here HOWEVER it has been a week now and I still am without my ID. When calling to check on the status, no one can answer my questions: When was it mailed, how it was mailed, they have no tracking number, and i am just getting general run around. At this point I have to fly AGAIN this week for both business and the Thanksgiving holidays and AGAIN do not have an ID. I will be forced to take Monday off from work and sit at the DMV to get a new one as I DO NOT know if it will be here on Tuesday or not due to their incompetence. If an ID is mailed to a customer it should have been done so with a tracking number that is given to the customer. I honestly do not even believe they found the ID. I am currently monitoring my credit as I believe the front desk clerk STOLE it.

Do not stay here. The front desk employees are incompetent. I am a pretty laid back person, and I don’t generally complain, but my stay was one headache after another.
First, they did not have the room we reserved. My work college and I had booked a double, and they tried to put us in the «honeymoon suite» — with one bed! Changing rooms was a nightmare. We finally got the room we had reserved, but only after one night in the other room. Our room keys also stopped working several times. We kept having to get them replaced. And the sheets were horribly scratchy.
But the worst, by far, was the disaster of checkout. My colleague was leaving at 4 am, and I was leaving at 8am, and we were splitting the bill. We wanted to make sure it was split properly, so we tried to do it the night before. The man working the desk told us he could not settle the bill unless he checked us out, and that we had to do it at 4am! Now, I travel a fair amount for work, so I KNOW that it is fairly common practice to settle the bill the night before for easy morning checkout. This employee was either incompetent or lazy, or the hotel has a TERRIBLE policy.
So, fine. We agree to check out in the morning. But when my colleague goes down to check out at 4am, the employee working the desk says that the computer is being backed up and she cannot check her out! Then, the employee gets mad at my friend for trying to check out at such an unreasonable hour. After my friend explains to her the details of early morning flights, the computer finally finishes backing up, and the employee proceeds to totally mess up the math of dividing the room charge. My friend does the math for her.
When I go to check out a few hours later and settle my portion of the bill, a different front desk employee attempts to tell me that the room was paid in advance and the bill cannot be separated. I tell him he is wrong, that it was not paid in advance, and can he print me a copy of the itemized charges (because if I didn’t sort it out, the whole thing was going to end up on my friend’s credit card, making our respective work reimbursements a total nightmare). He prints the bill. I look at it and say, «Hmm, this is interesting. It says here there is a credit of $XXX and a remaining charge of $XXX. So, how is that paid in full?» He reads the bill (I assume actually looking at it for the first time) and says, «Oh, I guess it wasn’t paid in advance.»
One mistake I can handle. Mistake after mistake after mistake is a sign of gross incompetence. No one working the desk seemed to understand what they were doing, and no one ever wanted to take responsibility. A total failure of hospitality, with no sense that guests are a priority. If the place were cheap, fine, but the charge is far too high for service this poor and sheets this uncomfortable!

I am a Marriott Rewards Member and Travel all the time for work. I am overall highly disappointed with this hotel and its accommodations. The bed was messily made, 4 out of 5 pillows had a stain on them and the room had a musty smell.
No room service menu in the room. I finally found a small version of the menu online and called down to request room service. Sunday night at 8 o clock with no one in the restaurant they told me it would be at least an hour.
Also, very costly valet parking is your only option here.
If coming to Baltimore, stay somewhere else.

Very friendly staff. Room was very nice. Breakfast was good and really liked the to go bags. I stayed here for the weekend of the Baltimore running festival and really enjoyed my stay. Very reasonably priced and 5 min walk to inner harbor. I will stay there again next year.

Although the hotel is quirky inside with dark wood, brick, a light shade made from packing peanuts, and a garage door panel hanging from the ceiling it all works. Homey and warm.
I was on the second floor overlooking a side street that was very close to President’s. Pretty darn loud during rush hour and later at night when police sirens are blaring. Nothing can be done about that but I would warn you from staying in room 204. The air conditioner has a ridiculous loud vibration noise. I finally had to just turn it off to get some sleep. Hotel was sold out so I did not complain. Room was fine otherwise… clean with 2 queen beds, nice décor, and roomy bathroom.
Beware if you need a cab — two of us were going to the airport the next morning and we were told it is standard procedure to charge each person a full fare because we were going on two different airlines. Really? To save on the fare the hotel driver would take us to the airport for $ 38 each. The airport is 12 miles from the hotel and it is going to cost $ 76…call a cab yourself — it was $ 30 flat rate to BWI… total, not each.
Beware!

The room was musty, the décor was odd, the room service was completely disorganized and OUT OF FRENCH FRIES. How does a tavern run out of french fries?!? Also, no on demand so I hope you like watching whatever is on HGTV. The service was nice enough, but I wouldn’t pay what they ask to stay here.

I called and attempted to make a Marriott rewards reservation at this hotel for a Saturday night.
This hotel has a 2-​night minimum stay requirement, which they enforce even for rewards travel. The Saturday night I wanted had vacancy, but they would not accept my one night rewards voucher unless I paid for Friday night.
I’ve always been a loyal Marriott customer, but it seems very disingenuous to offer incentives to customers and then black out days where the hotel clearly has vacancy.
I’ve maintained Gold Status for several years, but perhaps it’s time that I look at other hotel chains.
Not acceptable.

Honestly, this place smells like wet laundry. The staff was nice but unfortunately I wouldn’t come back here.
Too bad you can’t open the window to air out, the plus side is that they have multiple washers and dryers!

I had a very good experience here. The location is great, walking distance to restaurants and a short drive to lots more. My room was very clean, as was my bathroom, and everything worked.
Beyond those basic requirements, I found the check-​in process to be very quick and efficient, due to a high level of staffing at the front desk. The in-​house restaurant was interesting looking, but my group only had a pre-​dinner drink, so I don’t know about their food offerings.

I travel to Baltimore a minimum of 2 weeks a month for a client. I have stayed at the Hyatt, the Renaissance, the Residence Inn and the Fairfield.
The Fairfield is the closest hotel to my office, so I’m already a big fan of that. The Fairfield is really clean and my room (King Suite — this has the separate living area) is very spacious. The room I currently have is on the first floor and it has really high ceilings, which makes spending a lot of time in your room less cluster phobic.
There are some weird things I’ve noticed. For instance, this hotel prides itself on being a very eco-​friendly hotel. It’s the biggest thing this hotel advertises, yet, the only cups in my room are disposable ones for my coffee machine. There aren’t any glass ones to reuse. It also makes wanting a cup of water weird.
Also, I don’t know if this is because I’m on the first floor, but I don’t have an ice machine in sight. I’ve walked the entire section of my floor looking for one to no avail. I have an ice bucket in my room, but have no idea where to get ice. Needless to say I’ve been drinking warm tap water out of disposable cups made for coffee.
Ps, there were 3 packages of coffee in my room. All decaf. Not sure if that’s part of the eco-​movement, but I don’t do decaf.
I tried Tavern 101 and got the BBQ burger. The patty actually was really good. The bun had obviously been frozen because the center of it was cold and hard. The fries I got on the side were delicious. The prices seemed rather fair for the location and the increase for the hotel.
The free breakfast is fairly plentiful. I wouldn’t recommend the eggs or other hot dish, but it’s really great to have breads, fruits, cereals, yogurts, etc. to choose from and snag in the AM before making your way out. The staff does an excellent job of keeping it stocked too, so you never have to worry. The coffee is quite dreadful, but that’s not their fault. I suggest a different roaster.
Finally, all the staff is incredibly kind and friendly. When you travel often, it’s nice to be greeted warmly and made to feel comfortable.
All in all, it’s a pretty great stay.

***This Fairfield is in a great location in Baltimore (right next to the nice Inner Harbor waterfront area and professional sports stadiums); it is a new hotel and it is very modern and comfortable as well as LEED-​certified***
This Fairfield Inn is a new location and it has a unique and different look when compared to most Fairfield Inns (or Marriott brand hotels for that matter). It has a great brick exterior, which is consistent with a lot of the older brick buildings in Baltimore. This look extends to the lobby, which also features the brick look as well as a nice classical wood front desk.
While this Fairfield Inn feels like a classic throwback in many ways, it is very modern. This is noticeable in its environmentally friendly nature – it is LEED-​certified. The rooms are very nicely appointed and comfortable. The bed felt more comfortable than the beds at other Fairfield Inns I’ve stayed at and the digital temperature unit was much nicer than what you will find at other Fairfield Inns (it was also much cooler than the hot Fairfield Inns I have stayed at in Cleveland and Pittsburgh).
The room was spacious and the bathroom was nice. I do wish Fairfield Inns had soap dishes on their washroom counters though (it gets messy and the bars of soap slide everywhere).
A stay at Fairfield Inn includes complimentary breakfast and the one here was pretty good. There were a few hot options like scrambled eggs and sausage patties. The scrambled eggs were fine though they did look like powdered eggs. The sausage patties were similar to the kind that McDonald’s serves; they were probably not healthy, but they were tasty.
There was also a great variety of cereals and the fruit dispenser produced orange juice that was not watered down like you get at a lot of hotel complimentary breakfasts.
I did not visit the fitness center, but I believe it is 24 hours. Wi-​Fi internet access is also complimentary.
Service was very good. The hotel manager seemed to be really on top of things. He was polite, professional and very efficient. He also seemed to managed issues effectively. A non-​guest tried to take advantage of the complimentary breakfast and the manager handled the issue without creating a scene; he also managed it in a way that was professional and respectful to both the hotel guests and the non-​guest.
This Fairfield Inn is in a great location; it is right next to the bustling Inner Harbor – a great waterfront area that is a must visit if you are in Baltimore even if the area is quite touristy. Oriole Park at Camden Yards and the stadium where the Ravens play are within walking distance though it would be a long walk from this hotel.
Because of its great location, the room rates at this hotel are pricey for a Fairfield Inn. Still, it is significantly less expensive than the Baltimore Marriott Inner Harbor at Camden Yards and this hotel does offer advance purchase discounts.
Fairfield Inn Baltimore Inner Harbor is a pretty nice hotel and my stay was much better than my stays at other Fairfield Inn locations. Given its great location, I recommend it if you are spending the weekend in Baltimore and are loyal to the Marriott brand. I actually prefer it to the Baltimore Marriott Inner Harbor at Camden Yards. That Marriott does have a great advantage of being within two blocks of Oriole Park, but this Fairfield Inn is less expensive and provides a significantly more modern and fresher room.
Parking at the non-​full service Marriott brand hotels (Courtyards, SpringHill Suites and Fairfield Inns) tend to be complimentary, but since this hotel is located in Downtown Baltimore, parking requires a fee; parking is available via valet ($ 30). The valets are very nice.

My 3 girlfriends and I stayed at Fairfield Inn this past weekend, for a bachelorette weekend. We came in not really expecting much, but were blown away at how great this hotel was! The staff is very friendly, and willing to go to great lengths to make your stay as comfortable as possible. The hotel itself is beautiful. Exposed bricks in the lobby, green, and has a cute little courtyard right in the middle of the building. At one point, we were very tempted to just stay at the hotel for the night, instead of going out! (We, of course, didn’t. You don’t drive 3hrs from Richmond just to hole up in a hotel).
Pros: Hotel is very clean, modern. The room was perfect for four women (the counterspace in the bathroom proved sufficient all our night-​on-​the-​town equipment :). Staff is great and made sure these four female out-​of-​towners were safe and knew where to go and who to call in case of a bind. Great location; walking distance to Inner Harbor and Power Plant. Complimentary breakfast wasn’t the best, but it was actually far better than most hotel breakfasts I’ve had!
Cons: Slow elevator. Room was a bit stuffy no matter how much we fiddled with the thermostat. $ 30/​night valet parking (although the valet guys were thoroughly entertaining and quick to retrieve our car). This may be a little vain, but there was no power outlet next to the full length mirror, which meant we had to fight over mirror space in the bathroom to do our hair… But that was just us ;)
I would DEFINITELY stay here again. In fact, we are planning to make this little getaway a tradition!

Boy, did our floor stink! I don’t even know how to describe it, but it was bad. Thankfully, the smell didn’t linger into the room.
The complementary breakfast wasn’t bad. What you’d expect for any other Marriott.
Considering I was there for the Ravens’ SuperBowl victory parade, I was hoping the front desk would have more information about it, but they were totally clueless.
The valet parking was $ 30/​day, but most garages will charge you $ 20 plus overnight anyway so it’s worth it.
This place cost me 20,000 points. In hindsight, I wish I had stayed at the harbor location for an extra 10,000.