Firestone Complete Auto Care

I AM a fan of this place. I have serviced my Porsche, Audi and Honda all here. They both take appointments and allow drop-​ins. You can call early in the morning or the day prior and ask what the appointments look like so you know a better time to come in (if you cannot commit to a set appointment time — like me!) You are welcome to stay or drop-​off your car. I normally stay so time is of the essence for me; I want to be in and out as soon as possible and I have always had prompt service here. Granted, I go only on weekdays. I’m sure that weekends are busy, however they do open at 7am. Mostly I have had simple routine services completed here: oil change, new tires, plug a tire, check engine light came on. My cars are all newer so we haven’t had anything major done. The prices are fair and the staff is friendly. It sure beats $ 200 for an oil change and I will gladly continue coming here.

Not impressed. I had my car towed here on a weekday when my car blew a tire in the Fort McHenry tunnel. The place didn’t seem too busy, so I was hopeful that I might be able to get at least a half-​day in at work. I explained to the guy at the counter what had happened and that I needed a new tire. I asked how long the wait would be, and he said «not very long.» He then started to ring-​up a tire without discussing any options with me. He told me that the replacement for my ONE tire would be over $ 200!!! I said that I was absolutely not paying $ 200 for 1 tire, (I drive a Mazda, not a Maserati, people), and asked what other options were available. He rolled his eyes, actually grunted at me, and turned the computer screen around so I could see the other tires available. So, I’m not a tire expert… the ratings, numbers, etc, meant absolutely nothing to me. The guy didn’t explain anything to me. When I asked which tire I should go with, he just said, «whatever you want. This one’s on sale.» So, I bought the one that was on sale not knowing that 1) this particular model of tire was being discontinued, so finding the other 3 to match would be difficult, 2) the tire was directional and thus cannot be cross-​rotated, (which has affected my tires and driving experience since), 3) the tire had a Z speed rating which my car doesn’t need (again…Mazda, not Maserati) and wears faster than lower speed rated tires. In the words of the great Wedding Singer, Adam Sandler, «That information would’ve been useful to me YESTERDAY!!» Oh, and the «not very long wait»? I was there about 3 hours and watched other people come in after, but get serviced before, me. Rude, condescending treatment and slow service. Will not ever go here again.

Although it was a bit of a wait (not uncommon for places like this) I was promptly greeted upon entering the store. Damien was very helpful. Overall, the customer service here is very good. Sadly, I can’t remember the name of the other gentleman who looked at my tire as he too was very nice. Too bad this location is too far for me but I highly recommend this location.

Update as of 2÷19÷2015: I was informed that a complimentary oil change was done on my car because of their constant mistakes while my car was in their possession. However, the lies continue because the oil change was never done on my car, although it was documented as complete. I am truly upset at this point. It’s not about the money, however it’s about the principle.

With a flat tire, I dropped in this location not realizing they were closing in 45 mins. Rather than turning me away or acting annoyed they were very nice and helpful. They patched a hole in my tire within an hour and stayed well after closing time. Very helpful when you are in a pinch.

Great experience here! I made an appointment a few days earlier for an oil change and immediately received a confirmation. When I came in, I asked about getting my tires rotated. I was informed that it would be about $ 25 but if I got the full checkup and tire rotation, it would only be $ 10 (I don’t understand but I’ll take it). They super friendly and super helpful. In providing me with options for what kind of oil I wanted, they were informative but never pushy. I could tell that they weren’t just trying to get all the money out of me that they could, and really just wanted me to have a good experience. I will definitely be back.

I believe the pries are fair at this location and customer service is always nice. My only rub is that it is hard to get an appointment; the online appointment maker does not quite work with this location. I also went in for a nail in my tire and there was one car in front of me. 1.5 hours later I left after my car had sat done for almost an hour without them knowing. Much better than Jiffy Lube but know what you are getting into.

Made an appointment for Saturday morning on Friday afternoon and promptly received an email confirming that they could take my car that day. Car was making some noise and they quickly diagnosed it and informed me what work needed to be done and why. Ryan was absolutely fantastic and friendly! He worked with me on the price and had the car ready over an hour earlier than expected. Found my new car repair shop!

Recently I purchased a new car and about six months out, I had begun looking for a service alternative to the dealer. I’m glad I found this spot.
This Firestone is all brand new. It is clean, organized, and smells fresh. My service manager was polite, informative, and was happy to inform me on how Firestone is better than the dealer. I took his word for it and got a full checkup and tire rotation for only $ 10!
Good deal, clean, and makes me feel comfortable. I’ll be back.