South Moon Under

Look at my friend Erica’s review below. It explains it all. Great store. Wonderful fashion merchandising decisions. However, the sales associates need to lose the attitude when their poor communication skills are exposed.
One last thing, the mirror lighting in the dressing rooms is terrible.

My friend bought HUE stockings there a couple days ago. Good deal. Looked great. But then she was adding sparkle-​gas pine cones into the fire when a spark came out and hit her toe and the stocking totally disengaged in that 2 cm squared radius. Straight feelin for her now. Disappointed.

Terrible customer service today at the Harbor East location. Sale sign says «extra 40% off sale items» with no clarification as to which sale items. After ringing up at the register, realize none of my sale items were an extra 40%, by then I was told only sale items with a red x were an extra 40%.
I purchased the items, but after consideration I returned the items a few minutes later. The customer service in the store by one of your employees was so rude.
I will never walk into this store again.
And the price of the items was not outrageous, they were fair. But it was the principal that the sale sign should say all sale items with a red x, extra 40%

My favorite place to shop in harbor east, beautiful store, helpful staff who are very pleasant and willing. They have great sales and I always leave wanting more! They are very expensive but their clothing is fashion forward and made from quality materials. I’ve never been given a hard time when returning items.

We basically wanted to take the whole store home with us, however, our wallet (my father) wouldn’t let us. We didn’t make it out with nothing though – 4 necklaces and 3 earrings later. It was a very nice twist of preppy and trendy that almost anyone would love. You should definitely stop in if you are in the area.

I stumbled into South Moon Under one day exploring Baltimore and I think that this is one of the best little boutiques in the area. They have a lot of very cute modern styles. I found here the best smelling fragrance called… well I am not going to tell you that… I am sure they have a scent for you. Go check it out.

Just went in today and saw a bag that I really liked. No one greets you when you enter the store or asks if you need help finding anything. Grabbed the bag and went up to the counter to see if anyone would help me. Two sales assocaites were standing talking to one another completely ingnored me. They stop talking and then the associate at the register continues to her task without ever looking up. She stops her task to go out on the floor. So I put the bag back. Luckily I did after google search found it on amazon for 50 bucks cheaper :)

This is a posh little store in the Harbor East area so I was expecting a little bit of attitude. Unfortunately a decent selection of clothing doesn’t excuse the terrible customer service. Twice I’ve come in here and been completely ignored. I can excuse the first time, since it was just casual browsing, but when an associate only speaks to you at the cash register and you’re the only one in the whole store… inexcusable.

Good service, a good selection, and most importantly, they did not fail me when I was looking to get a new pair of Havaianas on my recent trip to Baltimore.
I googled «stores in Baltimore that sell Havaianas» and they showed up. I was skeptical at first when we walked in (as that is usually what happens when a place says they will have something… they usually do not). After a quick walk around, I found the exact pair I was looking for with my size in stock. Score!
The store has some great pieces, casual or more trendy and it is nice that it appeals to men as well. Some items are more reasonably priced that others… they had a nice mix of lower and higher priced items.

Love this store, great service, I get so many compliments on everything I purchase here. Some really unique beautiful wardrobe pieces.

This is one of my favorite places to shop. I regularly go to locations in Harbor East, Kenilworth and Annapolis.

My boyfriend and I were waiting for our room to be ready at the Marriott Waterfront down the street, so we decided to browse in the nearby stores. We thought this store looked fun, so we went in. We were so pleased. I loved the selection of clothing, jewelry, accessories, and home décor. My boyfriend bought me a cute clutch and a pair of earrings. He also liked the men’s clothing selection. The pieces are all really timeless and stylish. I wish there was a store in New Jersey near me!

It’s the most wonderful time of the year — at least for me! Fall fashions are back and South Moon Under definitely has them! YAY!
Walked in last week and what did I see? Must-​have, adorable, short camel combat boots with extra long stings that wrap around the front. Only $ 99! So exciting! For jeans, they have Free People and Raven Denim, as well as Hudson (which can be hard to find in Baltimore). Why’s this important? Because shopping for pants can be the pits in a lot of stores. It’s like the pants hit the booty and then there’s a gap in between the small of your back and the top of the jeans. Therefore, after hundreds, if not thousands, of shopping trips women with a booties tally up over a lifetime, they eventually come to know EXACTLY which brand of jeans will and won’t fit properly. Many of the brands at South Moon Under can fit a woman with no curves to a woman with a little junk in the trunk like me. That being said, if you have junk elsewhere you probably won’t like this store very much because all the sizes skew on the small to medium side.
The store is fairly large and packed with trendy, yet classic styles that will stand the test of time when paired with the right accessories. For the guys, there were a ton of graphic tees, including an adorable Natty Boh one that I was mad they didn’t have in women’s sizes!
Service-​wise, I have always found the college-​aged girls who work here very helpful, even when busy. How they are able to work here, though, I don’t know. If I worked in a store like this back in college, I would have been an even broker college student than I was! I would have definitely gotten some boots over books, I am sure of it.
Right now, there’s a sale of 25% off all sale merchandise, so if you want to take advantage of stocking up on summer clothes in advance of next year, now’s the time to do it. Me? I’m stuck on Fall already. There’s a hot clubby leathery/​spandex dress that made me feel like I would hurt somebody in it, it was so bad! Definitely scooping that one up. Hub’s is gonna love me!

Both mens and womens clothes are sold here. Name brands like north face, reef, billabong, etc. are for sale here. Most things here are a little pricey and the customer service doesn’t match the expense.
The harbor east location will get some local celebrities shoppers, on a lucky day you might find Orioles pitcher Jeremy Guthrie shopping.
Anyway the service here is okay, really make you go our of YOUR way, instead of theirs.

I love their selection of men’s clothing! When they’re have a sale the prices are awesome. Here’s the thing … I was there the day before & found some jeans but the button was totally broken & couldn’t be repaired. They found another pair for me! Here’s the good part … I went back in a day later & they had put the broken jeans back out for sale after I left … Even though they knew they couldn’t be repaired. Oh well!

If I could show up at businesses and teach their staff what customer service is and how to impliment it in the workplace, this would be my first stop. With the minor exception of one employee, no one in this store has a personality. The one employee that has a bit of fire even lacks a flame. The store is spendy, but the displays are fun and eye-​catching. The store itself sells flare, the staff is quite bare.
Simple nicities like «Have a nice day!» would help a tad. With the right training, some smiles, and maybe a little communication, this store would be the talk of the town. Since it’s in the middle of all the built up luxury apartments, they don’t have issues getting business, but there’s definitely a lack of buzz.