Lush

Kamaria was absolutely amazing!!! I just had to began with that statement because customer service is a major part of any experience at an establishment. So a friend and I visited lush yesterday and immediately was welcomed by beautiful scents that stimulated our senses and added to the already wonderful time we were having in harbor east– long story short the store was wonderful and Kamaria was very knowledgeable about the product so much that I purchased gorgeous an $ 85 tube of facial moisturizer without paying attention to the price lol and of course many other products because of her wonderful ability to provide a pleasurable experience. I’m so happy with my products and most of all I’ll remember my first experience at lush being an AMAZING experience every time I return because of Kamaria!!!

I discovered Lush in Scotland in 1999 and I always enjoy visiting their shops when I’m on vacation. This is a gorgeous, large shop. The sales reps in this store were fantastic. They even included a handwritten note in with my purchases. Thank you for making my visit so special.

Always super helpful, the sales associates at Lush are great!
With products that range from Bath, Body & Hair, Lush has something for everyone.
On a recent trip I purchased the Superbalm and the Movis Facial Bar.
Because everything smells so good, you’ll find it hard not to purchase something.
I find that the location in Harbor East is never super backed. It makes it better when you have questions about items.

I’m a diehard Lush customer. I’ve lived in the Baltimore metro area my whole life but only ever went to Towson Mall. Tonight was a mistake I’ll never make again. While that sounds overly dramatic, I truly love the welcoming atmosphere at the Towson store, and don’t want to give my business to a store I felt uncomfortable in when they’re both equidistant from me.
There’s this weird phenomenon with the Lush brand where most loyal customers of Lush (myself included) are super enthusiastic about getting people interested in the products. I feel «What new products have you been liking lately?» is the most basic question to ask in sales; I could give you an answer and hype you up for soap and I don’t even work there, but I wanted to see and smell new stuff. The girl that helped me tonight looked at me like I had two heads when I asked that question. Throw your seasonal products at me, get me to sniff some expensive Lush staples I’ve smelled a million times before, I don’t care, I was just looking for some recommendations.
Lush is the one store I truly don’t mind the sales-​oriented customer service mentality, because the products are so great (they nearly sell themselves anyway) and the company’s standard of demonstrations and samples are a wonderful model, but I really didn’t get that at Harbor East. In addition to unfriendly associates, the store was overstaffed full of equally unenthusiastic associates, making it, in all, a very out-​of-​place Lush experience.

The store is very clean and the staff is great. Everyone is qualified to help you make the best purchase and I will definitely go back.

I’m not exactly the demographic Lush shoots for (I was picking something up for my girlfriend), but this Lush is incredibly nice. I walked in not exactly remembering/​knowing what I was looking for, and the employees were super helpful, super nice, and didn’t give me grief for being a lone guy looking at facial masks. I didn’t get nearly the same feeling at the Lush store in the Towson mall.
Suffice to say, this place is off to a great start!