Staples

Worst experience I have ever had at a Staples. I tried to have invitations printed from a USB drive. I was put on a computer without any instruction other than «Put it in a template,» and received no assistance, even when I requested it. I considered buying a printer to do it myself at home, but couldn’t get any help to tell me what kind of printer I would need. In the end I left without having my invitations printed and without a printer. I will never return to this store.

I had a report to have printed for work. The copy center employee suggested I do it on the self serve printers. I said that’s not what I am looking for– I want to know your availability to have this done for tomorrow. He said, «I have a fair amount of work.» I take from that — I don’t want your work. I called back to let the manager know that’s the level of customer service received and she stated that he is their best man. She did not care that he did not even try to get my business. When I called FedEx, they WANTED my business. They were exactly the opposite. Sorry, Staples. You failed me. I recommend you get a new manager and a new Best Guy at the copy center or teach them about customer service.

Yeah, that was NOT easy. On multiple occasions, extremely slow service with a very unknowledgeable staff. It would be nice if they could fix the huge eye-​sore sign out front that says «TALES» at night instead of «STAPLES».
If it wasn’t one block from my house I would not have gone here more than once… but I have and I realize that is my mistake. First time, I bought a Brother printer, when I got home the box (apparently re-​packaged) was missing all connecting wires. I took the printer back and got some not so nice looks — like I really want to cheat staples out of some random printer cables. So, come to find out, they actually sold me a discontinued printer, and there were no replacements in stock. Decidedly NOT easy.
My second adventure was just last week, since I never was able to buy a replacement printer, I had to print out a form, so I thought I’d pop in to the print center. Both computer terminals were down. After 20 minutes of waiting for the print center guy to finish whatever print job he was working that had him completely perplexed, I decided to ask on of the 6 staff employees who were standing around near the service desk (2 cashiers, one Gil breaking Dow boxes, and three guys having a very colorful conversation at the ‘support’ desk. «You need to talk to the Copy/​service center for that» one cashier stated. I told him that the copy/​service guy was obviously too busy to even let me know when he’d be free to help. «Yeah, he gets really busy» was the response I got.
To be fair, the girl crushing boxes came over and tried to help, but She had no idea how to reboot the systems, so that was pointless, but I appreciated the effort. I left 40 minutes later without my single page print job completed.
My advice, just don’t with this store. Save yourself the headache. YIKES!

Print Center: They were pretty slow. Not the place to go when you’re in a rush. But definitely the place to go for great service.
??? I know sounds a bit weird. But once they finally got my stuff printed… and I ran into some issues, the manager fixed them right away without drama. So I will be going back. :)

Dropping something in the ups box. I never even knew that staples had a drop box for the ups. I had to return something and this was a easy way of doing so without having to travel very far. Whoever thought of this had a very good idea. Thumbs up Staples. You are for more than just office supplies. Thanks.