The Groomery

Its a small place in Mt. Washington and isn’t fancy and decked out. But they do a good job. We tried grooming our dog at home and he didn’t like it at all. We even tried muzzling him. The ladies at the Groomery had no problem with him, no muzzle and said he was well behaved. He always came out looking great and smelling great. They do a nice job with a spaniel cut. They clipped his nails and expressed his anal glands. People would comment on how beautiful he was when he came back from there. One cute thing they do is the each dog leaves wearing a little bandanna.

Very pleased! Called and got a same day appt for 2 dogs – picked them up after work and they were happy, beautiful, all brushed out and nails clipped. Both dogs got a bandana and a toy too. Will definitely go back!

I made an appointment at 8:30 in the morning because Kathy, the groomer, suggested that it’s better for my cat to have it done before all the dogs come in and becomes noisy. So I went up there at 8:30, but she did not show up until 9:40. Instead of apologizing she shrugged and said «things happen.» By this time, the place was filled with dogs and my cat, never have been around dogs, looked scared and confused.
Because they were charging $ 10 more than PetSmart, I thought this place is somewhat classy and clean. But, this place was very junky; it was dirty, small, and reeked an unpleasant animal odor.
Nonetheless, after waiting for over an hour, I really wanted to get it over with, and let her have my cat. She did not mention that there is any possibility that she might not be able to handle a cat for whatever reason. So, we drove all the way home and after 30 minutes of our departure, she called and told me my cat is too frightened and she cannot proceed. So we had to drive all the way back up to pick up my cat. After wasting half of our day with my cat unshaven, we were indignant.
Clearly, this woman doesn’t know how to handle animals very well. My cat doesn’t mind me cutting her nails at home, but she said my cat didn’t even let her do that. It’s clearly her and this place that my cat is freaked out about, but she kept telling us it’s the cat, while trying to brush off our comment about our inconvenience with wasting so much time. This is a warning for a dog owner, too. I saw several dogs shaking in fears while waiting, and one dog pissing on itself. This unwelcoming place is scary to dogs and cats. I will not recommend this place to anybody.

I had heard great things about the Groomery so I booked my boy an appointment and was told to drop him off between 9 – 11 am. I thought that odd, but I went right at 9am. I was told to call around 4pm to see when he would be done. I found this to be outrageous. He sat in a crate all day waiting to be groomed. He was not ready until 6pm. And they did not even trim his nails… I was not impressed. I am not sure what I paid for but I will not be fooled again.