Verizon

Worst customer service in the entire world!
4 days our business lines are down and they didn’t do anything to fix it!
We are keep loosing money everyday because all of our transactions need Internet or phone line and they are both down !
We call over 5 times been transferred between departments and nobody know what to do and how to help us (are you serious Verizon?) .
Never even become their customer and rely on they support for your business!!!
This is the worst company I ever seen so far!

They are shooting their selves in the foot by not having FiOS in the city. I am putting up with Comcast’s shenanigans because of that.

Verizon as a provider is horrible!!! They pushed me to tears. I’ve been trying to get internet for two weeks and I still don’t have it. Three different technicians were suppose to show up but never did. They never called or told me why they failed to
come. I’ve called verizon about 4 times a day waiting about an hour each time! They all tell me something different! I thought I was going crazy so I started video recording all the conversations as well as collecting employee names and I.D.‘s. You have to hear this tape to believe it. I completely plan on releasing it soon. These are the type of tapes that go viral. My sister was editing it and laughing hysterically as she was doing so. She couldn’t believe how insane it was. I’d be laughing too if I weren’t still so upset and without internet. I’ve literally missed three day of work and lost about 700 dollars because of this company. No one from any department talks to each other. And they all tell you incorrect information. If I could give them negative stars I would. I beg of you, please find a different provider because Verizon is utter garbage. I want the last two weeks of my life back! Look out for my video!

Verizon has the worse customer service;they are so bad that they do not even list a customer service number on their website. The will rob you blind if you let them! If it wouldn’t disrupt our business operations, I would cancel all service with them and tell them where to go.

I called Verizon about the cost to take my land line of my service and only have my computer on the service. $ 47 was the best they could do. I hung up and called Direct TV and was told they partner with Verizon and I could have service for $ 19.99 for one year. I called Verizon back to cancel service and they offered my $ 19.99 for TWO years. From $ 47 to $ 19.99. I had a bad taste but then he said you will have no interrupted service. He told me to cancel my other service and he would handle the computer service from his end. I clearly said «are you sure I should cancel my phone service» and he said yes (as we all know Verizon records our phone calls). To make a long story short the next day I had no phone or computer service.
I have spent at least 6 hours in the past four days being transferred from one department to another. It takes forever to get a real person and then they transfer you. I actually got transferred four times only to be sent to the first department. One person that did try to help was on hold so long she had to tell me she couldn’t hold for the department any longer, leaving me to hold. Finally a person did come on line to tell me she would call me back before 6 and of course there was no call. Through no fault of my own I now have to wait 2 weeks for new service and will probably have to set up that whole Verizon nightmare for it to work. A perfect example of a large company with an over abundance of help that doesn’t know what they are doing!

Horrific customer service, unreasonably high prices, and unreasonably high fees for terminating your contract with them before your term expires. FiOS is unavailable in Baltimore city, and the lines feeding your phone and internet (DSL) are old and slow. Their «triple play,» which includes a separate contract with their partner, DirectTV, is a rip. They won’t even offer you a high-​def receiver without charging you another $ 40/​month.
In short, stay away from Verizon’s land line service. After the way I was treated, they’ve permanently lost my business.

These bastards have way too much power. I switched to a better phone about 6 months ago under the condition that i would have the same plan as before. The customer service rep said that «wasn’t a problem» and the charges would be the same. Yeah, right.
From then on, each bill was $ 60 more than when I had my previous phone.
Called each month for 5 months and each time I was told they would fix it but I had to pay the full amount.
The 4^th time, I complained to the Better Business Bureau. I got a call from the Verizon headquarters about a week later. They gave the most bullshit excuse for why this happened but it would be fixed.
And guess what? It IS fixed. Back to normal.
Its big faceless companies like this that keep BBB in business.

The worst customer service on the planet. I have been spending close to 2 hours TRYING TO PAY MY PHONE BILL. I would like to pay on line but forgot my user name and password and the help can’t verify my email address to my phone number. I’ve been transferred to 4 departments so far each having a 15 minute wait. They are a monopoly and could care less about people. Everything is automated. They even listen to you while you are on wait. I was cursing while on hold and then when I got help 3 hours later, the agent said there wasn’t any need to use foul language. Are you kidding me? I’m urging everyone that uses this page and has verizon to drop them like a hot potato.