Visionworks

I called over Baltimore on a Friday afternoon… my friend had brain surgery and had lost his glasses, so he was wearing contacts in the hospital, while he healed. We had a prescription, I called at LEAST 5 businesses who unequivocally said NO. Most of these were local Lens Crafters who can all go straight to hell. Gina at Visionworks didn’t even skip a beat. Asked for the script and called all the other local locations till she found a lens. Took a long time, but she persisted and kept checkin in with me, on hold, to let me know she was still there.
She got it UPS’d over and by Saturday afternoon, my friend had not one, but two, new pairs of glasses. Lens crafters claimed they couldn’t help us because they needed to measure his face. I even offered to sign a waiver and they uniformly flat out refused. Visionworks reignited my faith that even a large corp can be a friendly face with the right staff.

Recently i was slammed in the face by door and broke my glasses pretty bad, they were bent and the nosepieces were gone. I couldn’t really wear them anymore because of the wires that were exposed were cutting my nose, so i came in today ready to purchase new frames and all.
I dealt with a very nice woman who told me she would be more than happy to help me pick out frames and contacts but she asked me first if she could look at my glasses to see what was wrong with it, so i agreed and allowed her to take them to the back to look at…
When she came back, my glasses were fixed, she replaced not one but both nose pieces and cleaned my glasses and bent them back into shape. She saved me like 250.00 today, i was so grateful she helped me and when i am ready to get frames again i will return to her! She was so awesome!

my suspicions that this place was ripping me off per my pervious review were correct.
I got nicer frames for $ 80 less @ MrEyeDoctor in Canton.
RUN don’t walk away from this place

I had a fantastic experience today! This was my first time ever going to vision works and I wasn’t fully sure what to expect but it was an absolutely fantastic experience!
I was seen pretty promptly, the doctor was fantastic, the staff were funny and helpful! I loved how cheap the eye exam was and their current promo for b1g1 ! I paid less for two pairs of glasses and an exam than I paid last year at another office with insurance for one pair and an exam! They had no issues giving me a copy of my prescription (I wanted to order special glasses online for Halloween) which is awesome because some places are really reluctant to do so even if they’re obligated by law. There wasn’t that upsale pressure like at some places and they’re upfront about the costs .
I can’t wait to try my new glasses out when they come in (they had to be ordered since my eyes are bad). If your eyes aren’t as «complex» you’re likely to get your glasses the same day since they have an on site lab ! Its really fantastic there and I will be going back from now on.

I only come here because I found a really good optometrist, but the customer service is very poor. I found out my appt was cancelled on Friday as a result of the snow when I was already on the way. I had made the appt w the same optometrist I’ve been seeing for a few years now. I was rescheduled for today at 6:30pm, right after she leaves. I was made an appt w the other doctor, who I’d already switched from seeing after I saw him one time. Needles to say, I won’t be back there again. Poor service cost them a loyal customer.

Made an appointment for 1:30 and finally get seen at 3:00. They keep putting people who whine in the front of the line. I guess if you don’t have an appointment just come in here and complain and they will put you in front of people who do have an appointment. The selection of glasses is rather small here. The staff doesn’t seem to be very knowledgable or helpful.

My one star rating is for the store opening on time. Everything else went downhill from there. I went to this location yesterday to find some frames and after an hour spent I came out with nothing.
I got there when they opened at 10am. The line was already formed so I browsed around looking at frames for 20 minutes until everyone else had been assisted. I went over to the receptionist who seemed frazzled and overwhelmed. I told her that I was interested in getting frames and that I had my prescription. She rudely said, «I need your prescription.» I handed it over and she told me someone would be with me shortly.
Shortly never came… For the next 25 minutes there was one person working with customers on fittings, repairs, etc. as I sat and waited, more customers started to come in. I decided then and there that I was not going any further down this road. I got up and put back the six pairs of frames that I had selected and went over to the receptionist to ask for my prescription back. Finally, another worker, who seemed to be a manager, surfaced from the back. She was instantly and visibly irritated with the receptionist’s «Post-​it» system of tracking customers. She made several comments which let everyone know that she thought the receptionist was incompetent which, in turn, made her seem incompetent.
A patient who was in the back getting an eye exam stormed out with her husband and son and asked for her prescription so she could go. Who knows what happened, but she was obviously not going to purchase any frames or contacts from this place.
Chaos ensued… one customer purchasing 10 boxes of wipes wanted to split the total charge between two gift cards with $ 2 and $ 3 on them (lady please). The“manager was encouraging the other worker to leave her customer (who had been there as long as I had) and help the receptionist with the line. The patient who had the eye exam got madder and madder when the «manager» kept asking what went wrong. No body was happy and I waited for another 10 minutes before I got my prescription back.
They obviously are experiencing some serious issues that need to be addressed and I would not recommend them to anyone.

I’ve read so many bad reviews of this place, especially on Google, I feel like I’m in the Twilight Zone. I have dealt with them twice and both times were perfect. About 6 years ago or so, I went in looking for prescription shades, I handed over my insurance and went right back to see the doctor, no appointment. I finished the exam then found out they didn’t take my insurance. They didn’t charge me a thing.
Fast forward to yesterday, stopped in right before closing, browsed around, found frames I like, and got started. I have Cigna now which they honor. The doctor was gone for the day so I made a 1015am appointment today, walked in on time, filled out some paperwork, and went right back. No waiting around. Dr Kirkman was right on point, easy talking and easy to understand. Got my prescription, grabbed the frames I liked, sat down and finished up all in 45 minutes total. I’ve seen accusations of them selling you things you don’t ask for, not the case. The lady helping me knew it would be a waste of money getting the anti-​glare because I have wrap around shades. She could have easily told me the opposite and I would have believed her. She didn’t even offer the anti-​glare, I asked if I was getting it. She said no, don’t need it.
They will be ready in just over 24 hours, I was surprised at the quick turnaround. I’m glad I played a hunch and ignored all the bad reviews.

Trying to use this location as been the worst experience. When I called to schedule an appointment, the staff didn’t know when the doctor would be in the office. They promised to call back but three days went by before I called again. They still didn’t know the doctor’s schedule. Then a week later they called and said I had missed an appointment, which I never made. Today I went in for my 10:30 a.m. appointment. There were about a dozen people in the office. Four people were in line to check in at reception and there were 7 people waiting in the waiting room. The doctor was running over a hour behind, so having an appointment really meant nothing. I canceled and walked out. Don’t bother going to this location unless you have a lot of time to spare. Who knows what the actual exam would be like? There are a bunch of people still sitting in the waiting room…