Hughes Net Satelite Internet

I would second everything the first review said. Terrible speeds and daily and monthly data caps that throttle down the internet to below dial up speeds. They only offer service with a ridiculously long contract and have an absurd early termination fee. It seems they are more in the business of conning people into paying these fees than providing reliable internet. They must do this pretty well however because they didn’t even want their satellite back after canceling, which seemed fishy. Avoid this company at all costs.

Satellite internet is the only option (except for dial-​up) for some of us in rural areas. I live way the hell out behind the mountains in New Mexico. Hughes Net is expensive compared to other ISPs. I have used Hughes Net for a year now (Nov. ’11) and can report that the service stayed useable except during a blizzard when the dish was buried in snow and ice. I knew that I bought a service that would not exceed 1.2Mbaud. I did not expect that afternoon through late evening (and weekends all day) I would typically have a speed of 0.05Mbaud. That is the speed of a good hardwired phone line. The fastest speeds I get are around 4am (Mountain Time) to about 7am when I may get 0.5 to 0.8Mbaud. I have spoken with customer service a few times and many of the representatives will do their best to speak slowly. They offer no real help on the speed issue. I usually ask them where they are and it has always been India. Fascinating!

I had a hard time finding this business on here. I wish I would have found it before I used them. They are by far the worst internet provider I have ever used. Dial up is faster. And they can’t use the excuse that it’s the best thing available in the country because I’ve had much better. Their daily limits are ridiculous. You can’t do anything without exceeding them. Then you pay extra. I had to unplug my computer and take it to work just to update my I Phone software. On top of that, their customer service is beyond bad. You’ll be on the phone forever, talking to people who are difficult to understand and who sure don’t understand you. Please save yourself the frustration and money and buy a hot spot or find another provider. Anything but Hughes.

Hughes Net is a satellite Internet service for those without cable or dsl available and does not want dial up. This company has the worst customer service I have ever encountered. The multiple times I have called them for multiple problems, my problems are rarely ever resolved and when I get angry after being on the phone for almost an hour (each time I call), I tell them their answer is unacceptable they transfer me to cancellations. Every call is routed to another country and the automated system before you finally get to a live person has you fuming before a conversation ever begins. The Internet service is unreliable and I would recommend dial up for anybody considering this company. p. s. I am the most easy going and it take alot to make me this angry and frustrated. DOES NOT DESERVE ANY STARS !!!