Serenity Nails & Spa

Sadly, Serenity has gone down hill since I started going in early 2014. All of the original staff is gone. They use to wear uniforms (like hospital scrubs), used brand new files and buffers every time, took the tools out of the sanitizing packages, but no more. The tools are taken out of the drawer with no way of knowing if they have been sanitized. I will be looking for a new salon.

I had to give at least 1 star to write this review as I’m sitting here waiting for my toes to dry… one word — terrible. young make technician was obviously upset with someone and spent the last ½ hour beating the heck out of my legs. physically pounding my legs and then topping it off with an excruciating neck massage! He cut my toe. When I went to pay with a credit card he said discount with cash. I asked how much and he said 25 instead of 30… and then when he gave change he said he said 29. big deal $ 1 discount! I’ve been here since they opened years ago but never again. they are miserable. its supposed to be relaxing but no way. feeling ripped off and sore. Not a fun time!

This place is way over priced. They also charged me for a service I never even asked for.

I have been going here for years and miss the old staff (previous owners). The new staff constantly talks to their co-​workers and when you don’t speak the language it feels distracting and a bit uncomfortable. Especially when no one in the salon speaks english! Receptionist slammed my knees into the table as he was pushing my chair in. Decent in terms of paint job. Not exactly the cleanest lately either. If their prices were lower it might be easier to tolerate. Not attentive at all. Felt rushed and not relaxing. Blaring television featuring Judge Judy. Seriously?!

I’ve come to this nail shop off and on over the years. It’s VERY clean (probably the cleanest nail shop I’ve been to in RI, actually), very good selection of top brands and colors, nice service. However, the last time I came in, my gel French manicure chipped in 3 days. My gel pedicure on the other hand is proving to be indestructible a month plus in, even after spending a ton of time on the beach and running this summer and attacking the pedicure at home with acetone (I got bored w/​the color but gave up trying to get it off myself. This pedi refuses to quit). Pricing is a little higher compared to some other nail shops I go to more frequently with comparable service levels. A-​ok, I’d come back but would consider other more convenient and less expensive options given the luxury price point here.

Huge waste of money! So disappointing.
I was looking to try a new nail salon and Serenity Nails had a lot of great reviews; I was in the area and decided to give it a try. I came in the late afternoon; the salon was not busy so I was seated right away. When I sat down I was asked which pedicure I wanted; I told my technician I had never been here so he handed me their pedicure menu. The menu had four pedicure options, starting with the least expensive «Spa Pediucure» priced at $ 40. I thought that was slightly high for a standard pedicure. I Wanted to treat myself, so I upgraded to the «Lemon» pedicure priced at $ 45. I was excited because it included a 15 foot massage and hot stones.
My technician talked to his coworker the entire time and put little effort or attention toward the pedicure. My massage was so terrible; consisting of rubbing my legs with the strength of what a typical five year old could do; He barely touched my aching feet. With 2 minutes left he finally got one hot stone and ran it over my legs two times; he touched one of my feet with it. I know what you are thinking; I should have told him to concentrate on my feet more than my legs; maybe I should have said that, but when you are paying for a foot massage should you really have to ask your technician to rub your feet?
When he was finished I was given a complimentary shoulder massage. The reviews had mentioned how wonderful this was. Well, mine was about 30 seconds and again, extremely weak with no effort. After I paid, I sat at the drying station stunned, almost in tears; my aching feet had no relief and I was out $ 50; such a waste of time and money. I asked the girl sitting next to me if she came here a lot; she said not really due to the fact that she has been disappointed the last few times. We were talking about how expensive it was and she mentioned they offer a basic pedicure for much less, but it is not on their menu so new customers have no idea this is an option. I was so upset! This did not seems like a fair business practice.
So I left extremely disappointed knowing I would never return and never recommend Serenity Nails to anyone.

I’ve been going to Serenity Nail Spa for a year now and have almost always had a satisfactory experience. However, the last two times have been not good. Rushed job, rude people, not so great polish. This most recent time, I had made a pedicure appointment for my sister, daughter and I. We arrived on time to a full salon… Not one chair empty. I said to the reception person «why would you not reserve three chairs for an appointment?» All he had to say was «sorry». I’m disappointed and annoyed that I’ll now have to find a new salon. If you choose to go here, don’t waste your time making an appointment and don’t expect good service.

I absolutely loved my experience here! The woman who did my nails was extremely pleasant and did amazing work. The hot stone massage and paraffin dip on my heels put this place over the top! Can’t wait to go back.

Amazing! The service was impeccable and the staff was very nice. I won’t go anywhere else now!

One word, Fantastic! I just moved here and went to Serenity based on the reviews and I can say they did not disappoint. The technician really took his time cleaning up my cuticles unlike most places that just go through the motions. The hot stone foot massage was very relaxing and the neck massage and paraffin wax for the hands was an added free bonus! Love this place! It will be my go to nail spa from now on!

Serenity seems to be running a popular business. Unfortunately as their customer volume increased, their quality decreased. I’ve had an appointment to ensure my spot — got a rush job. I’ve paid for extra add ons just to get a full spa experience — rush job. Very disappointing.

We were a party of 5 and got a reservation for the next day with no problem. The salon had several chairs so we were able to sit together. Everything was very clean and the nail supplies were individually sealed — something which I had not seen before and which was very impressive! Great color selection and the techs were quick yet thorough. The shoulder massage was a wonderful to finish the experience. I would definitely come back.

Went once and have never gone anywhere else. Best mani/​pedi around! Every service comes with a mini massage while your nails dry (a great touch)! The salon is impeccably clean and modern! You’ll never leave disappointed. If looking for a chance to relax look no further.

I’m new to the area and was on the hunt for a new nail salon. Serenity was a pleasant surprise. I went in for a basic manicure which was a little more than I usually pay ($ 15). They charged me $ 5 to remove the shellac I had on which is what most places usually charge. Mimi was amazing and very attentive. The basic manicure included a paraffin dip and a neck/​shoulder massage so I didn’t mind paying a little more than I pay at other places. They have a great selection of colors and are very clean and professional. I will definitely be back to see how their pedicures are.

I came here last week to get my nails down for a formal event. I had a great experience as far as treatment however my nails had small cracks and a baby chip THE NEXT DAY. The event was on a sat and I got my nails down thursday, by mid sat night they were almost ALL CHIPPED. I find this super frustrating and disappointing. They didn’t even last a full 3 days so i would say even though it’s pretty cheap here it’s not worth the money unless you only want nice nails for a day. So sad.

i agree w/​the other reviews. everything is modern, clean & the techs do a good job. plus they have a lot of chairs & staff so there’s rarely a wait.

Serenity gets five stars for great service at a reasonable price. The staff does a great job and even throws in a neck massage while your nails soak. They give a soothing hot stone massage with each pedicure and their massage chairs are quite nice.
My sister’s bridal party came here before the wedding and we were all very happy with the service. We keep coming back!