Austen Plumbing Company

When your bath tub starts hosing water across the house at 7:30pm… We could only find one person to come and fix it!
Not only did he fix it, he planned out a bunch of future proofing solutions to prevent it happening again, all of which are suited to our unique property which runs off of a Well on Land.
Austen was fast, quick, and reasonably priced considering it was outside of hours.
Highly recommend.

Austen came out to our house for an estimate after being recommended by a family member. He was extremely nice and spent some time looking at our admittedly terrible old water heater setup that is going to take some additional time to bring up to code. He said he would get back to me with an estimate. That was over a month ago, and he has since ignored 6 – 7 emails (even ones with RESPONSE NEEDED included in the subject line) and multiple voicemails. I think he maybe realized it was going to be too much work and decided he didn’t want to deal with us. I just wish he could have let us know he wasn’t going to be available in the first place as we have delayed the process for several weeks waiting for a response and now are right back where we started. Looking at some of the other reviews on here it seems like this might be a common occurrence. How hard is it to respond to an email?

Austen provides quick, friendly and reliable service! I called Austen with an emergency, and he was at my business within an hour and had the problem diagnosed quickly. He was great working with my insurance company and took the worry and frustration off my shoulders. I highly recommend Austen and his company and have already called him back for other repairs. If you want honesty and good work, give him a call!

I’m sad to say I have to give 1 star here. I had Austen come out to took at what I was told was a slab leak. He was really friendly, showed up the first time and was really professional. After the problem was figured out he said he would call my insurance company. Three weeks later and after two weeks of me and my agent calling, not one call was returned. They dropped off the face of the earth. I will now find another company to help me. I hope they can improve as they seemed really professional at first.

Set up an appointment for a tub install quote on Wednesday for Friday am with Austin (or Austen?) and no one ever showed. Called the Bastrop number and left a message specifically stating I’d be around for the rest of the day and they could still come out — I know sometimes emergencies happen! I never heard from anyone until I called a twice at 5pm. No answer, but I did receive a text from a different number that said «Can’t talk right now… I’m on my way.» Guess what– No one ever showed. I tried to call yet again this morning, as Unilocal says they are open today. Left a voicemail again attempting to set up another appointment. No answer, no call back. Worst customer service.

We received a water bill indicating we had used an additional 26,000 gallons of water in one month, which was our only clue that we had a massive water leak. I immediately called half a dozen plumbers and when I mentioned we had a slab, most of them either said I would need to call someone else or didn’t call me back. Austen, however, answered my call and came the very same day. He was extremely professional and even though it took several days to isolate the leak, because of his diligence and fancy equipment, he did locate it. He then was able to find a work around (the leak was in the slab in the living room area) so we didn’t even have to dig up our wood floors. His rates were reasonable, he helped us work with our insurance company, and he was an excellent communicator. I would highly recommend him if you have any kind of leak. He loves the challenge and absolutely refuses to give up until he has solved the problem.

Called on a Wednesday. The owner answered right away. Said he’d be out Friday to assess a possible leak in my slab. I felt reassured that I called the right guy. Especially since he was referred by a friend.
No show, no call on Friday. Would not answer my calls or return my messages all weekend or the following Monday. That was about a month ago. Still nothing.
It says a lot about a business owner that would treat a referred customer that way.
Of course I would never use this company at this point and I had the problem fixed by someone who actually showed up.

I recently reached out to Austen to help with a leaking water heater (broken valve) and possible leak detection (huge water bill increase). I called him at 530 on a Monday afternoon and he was at Circle C by 630 DESPITE the terrible Austin rush hour traffic on MOPAC.
He quickly replaced the leaking valve on the water heater and took a look at the meter to assess the possible leak. He explained everything that he was doing, what could be causing the problems, and how they could be fixed. After squaring away the leak, he took me to the meter and showed me exactly how to tell if there was a leak and generally what kind it would be based on the behavior of the meter. He also let me know that I could request that the city replace their 20 year old meter and their lines on their side of the meter.
The previous owner of the home had nailed through the baseboard into a water pipe behind our master bath toilet and it had been leaking. We noticed it a week ago and unfortunately called a different plumber to come out and fix it — and he charged us an arm and a leg to do it since it was past 5pm. I wish I had known about Austen Plumbing before that expensive experience. Austen explained that it was likely the cause of the high water bill and everything seemed to be good at this point.
What struck me about this was his blunt honesty. I was SURE that I would have to fork up for a leak detection and eat the cost of any repairs (not to mention the drywall that is still jacked up in the master bath), but I was pleasantly surprised. Any other plumber would have been happy to charge me the cost of an all day leak detection only to find nothing and move on with an easy pay day. Not Austen.
In fact, he explained that most homeowners insurance policies usually cover the cost of the leak detection and that is how he can minimize the cost to the customer. That’s right, a plumber minimizing the cost to the customer — let that sink in.
Austen was fast, communicative, knowledgeable, and patient — he answered all of my random plumbing questions and explained it in a way that I (who knows nothing about plumbing) could easily understand. On top of that, his fee was WAY lower than what that other plumber charged me for after hours emergency service — and he was there longer and did more work.
I will be calling Austen for all of my future plumbing service and recommending him to anyone and everyone who needs any plumbing work. The level of service, professionalism, honesty, and reasonable fees are unmatched by other plumbers in Austin — and they should take note.

The best plumbing company in Bastrop. They really know what they are doing.

Austen answered his phone right away. Quoted price over phone for leak detection. He was at the job site on time persevered through the job to the bitter end in the cold. He fixed the leak, educated me around residential plumbing, and even followed up 2 days later when my tenant complained her toilet wasn’t functioning.
Austen was professional during the entire time he was on site and afterwards. Austen texted photos throughout the day while he was at the job site and kept in close contact throughout the time he was at the job site.

My husband and I recently reached out to Austen Plumbing to come out and do a leak detection. We found out from the city that we had a leak of 3/​10ths of a gallon per minute. Now I am not a math wiz but that is a whole lotta water! The problem was that we had no idea where the water was going. There was no evidence of water anywhere on our property.
Austen came out with his fancy sonar equipment and swept the entire foundation area until he found a leak underneath the bath tub. Not only was there a leak there, but there were several puddles (deep puddles) of water underneath the foundation. He was able to pump the water out of some of them. He was at our house for about 12 hours until the leak was fixed.
As first time owners, we were concerned of something like this happening again. We mentioned this concern to him and he mentioned that he guarantees his work for 2 years. Aside from Austen’s hard work, skill, and competitive pricing, I really liked the convenience of being able to do the invoice and transaction online. I like that his business keeps up with technology and make it easier for customers to communicate with him.
The only downside I saw was that we now have two small cut outs on our wall, about 12″ x 12″ where he cut the sheet rock to get to the pipes and foundation. It’s not a big deal but now we have to find someone to fix the wall.
Overall, Austen was a pleasure to work with and I recommend him as a plumber if you need one!