Best Buy

Paul, the GM, is the best! Bought a Floor model TV, had it delivered, totally forgot to ask about the remote. I went back to the store and explained that I forgot to ask about the remote when the TV was delivered. Paul was helping a customer, but was quick to help me. He tracked down a remote (THE missing remote) in like 30 seconds. He put batteries in it, tested it out, then showed me that it worked. Happy customer right here! Thank you Paul!

Meh… not a fan. I just went into the Best Buy in Bastrop. I needed a USB cable to connect my DSLR to my computer, mine recently got packed away while moving and I haven’t been able to locate it, but needed one ASAP for a job I was working on.
The greeter was polite, but clearly had no idea what I was talking about or what I needed, so he sent me to the cellular section and told me to wait for the customer service person in that department to assist me. Cellular? For a DSLR? This didn’t seem right to me, but whatever. I stood in line, there was one person being assisted and no one behind me. I decided to go check the camera section myself just in case. The camera section was sparse at best in terms of their accessories, so I went back to the cellular section. There wasn’t anyone there — including no employees. I had my 3-​year-​old with me and I am 8 months pregnant, so I sat down where I saw the last customer being assisted and waited. Another customer came to the cellular section and started walking around aimlessly, obviously also needing to be assisted. The cellular customer service employee that was previously in the department walked up and looked between me and the other customer. So between the single guy aimlessly walking around and the pregnant chick with a kid at the counter where the line was supposed to be, waiting to be assisted, she opted to help the guy. She never asked who was in line or anything. She walked over and looked at me, annoyed, because she intended to assist the guy and I was where she needed him to sit. No, dumba**, I am not going to watch you obviously ignore me, then walk off and assist someone else, I am going to stay put and make sure you assist me. She asked if I was with the guy and I told her no. She then turned to the guy and asked if he was there first, he said no and told her I was waiting in line first. The girl looked really annoyed at this point and curtly asked what I needed assistance with, assuring the guy she would only take a second with me. Wow. This chick had amazing customer service skills (NOT). I explained that the greeter sent her to me for a USB cable to connect my DSLR, which I had with me, to my computer. She told me I was in the wrong department, I again clarified to her, since she seemed kind of slow, that the Best Buy employees had sent me to her, I did not just happen upon her department. She rushed me to another department and told the guy to assist me in finding what I needed.
The next employee (I would give him 5 stars any day, he was great), helped me, though he too seemed to be lost in translation as to what I needed. He kept thinking I was trying to charge my DSLR and I kept saying I needed to retrieve pics off of it. He ended up searching through the very limited supplies and figured out that he would have to order the USB cable I needed, as they (no surprise here) do not stock USB cables for DSLRs. I told him I couldn’t do that — needed the pics today (which wasn’t his fault), but asked if there was something that would allow me to connect my XD card from my DSLR to my computer, as my computer does not take the size card I had. I was speaking his language then and he quickly got me the perfect device for my needs that was only $ 20, he also never acted annoyed, and seemed like he wanted to help. Awesome!
Next, I was trying to check out — again — the employee was nice, but he was having to work with Best Buy’s sub-​par system. First, he asked if I wanted my receipt emailed to me or printed, but the only option was email and print or just print, which defeats the purpose. When I selected the option to not have promo offers emailed to me, the system locked up. No surprise, again. So he had to cancel out the entire transaction and ring me up again, this time I opted for just the paper receipt. When I gave him cash, the system locked up… again. He was profusely apologetic. At this point, my daughter was protesting by laying on the ground and all the employee and I could do was laugh. Eventually, he was able to successfully ring me up and give me my change to get me out of there.
OMG Never again. I think in order to salvage this disaster of a store, Best Buy would need to stock more USB options and train their employees in customer service skills (at least the young, Hispanic female in the cellular section) and train the other employees in electronics so that so much confusion doesn’t go on for a simple USB cord.

The best customer service ever! Thanks Jerry – Jerry was extremely knowledgeable and patient with my concerns as I was in need of a new audio system for my car. It is ashamed that big business has taken away commissioned sales, because Jerry would be the best overall performer in customer service and commissions!

Bought a video game from them and the game doesn’t work. Wouldn’t give store credit and exchanging it for another disc wouldn’t work. Terrible customer service. Don’t come here!!! Use Amazon!

Best buy in bastrop is a real joke and worest dept. Is the phone center, they mess up your contract, they charge you and dont give you a plan or a number, I got a Sprint phone and they messed up the whole transaction, their solution? Go accross the highway to the sprint store they will fix it. Or go to att or go to verizon they will fix it, I will never use them for anything again, I did go to the Sprint store and they guys there were very nice and helpful, it took them about 3 hours of being on the phone with sprint to finally get me all straightened up. I took my phones back to best buy, then went to the sprint store and got my phones, they even took the time to explain how the phone worked and invited me to come back anytime and they would teach me new things about my phone.

Not sure why this store has so many negative reviews. We were politely greeted when we walked in. We knew exactly what we were getting and where it was. We were immediately greeted with an incredibly knowledgeable staff member, Mike. He was such a pleasure to work with and even was patient while we were tending to our 1 year old. He was thorough in answering all questions we had and informing us of additional differences in appliances we were comparing. If you need an appliance in Bastrop, ask for Mike! You won’t be disappointed.

Do not ever shop at best buy!!! I bought an extended warranty on my tv for $ 200. They said it would cover anything that happens to it. Apparently that doesn’t cover some a**hole that broke into my house, standing on it to rip the mount off the back of it. They will say anything to get that warranty sold. Never shop with them again!!! I’d give 0 stars if I could

Definitely not the best buy on anything. Salesman don’t usually know much. Overall only go there for convenience.

I purchased a $ 29 pack of printer ink, got to work and it wouldn’t go in. Wrong one. Took it back and was told by Briana that I couldn’t exchange it because it had been opened. In the big picture, it’s better to take a small loss than lose a customer. I guess this silver première status really means nothing to you but I had no problem shopping next door for my ink. By the way, I have Geek protection on several of the computers I have purchased from you, tv’s, items for my business, but no more.