Starbucks

I had to use the restroom and go #2, there was no toilet paper at all. Went to wash my hands, there was no soap. Restroom was very very obviously not taken care of at all, it was a mess in there. Usually means that behind the counter they don’t care about being clean too, who knows. My drink did seem to turn out ok, but it took forever (10 minutes).

Service from Laura is atrocious and rude! I work in Bastrop 2 days a month and always get a large order for my clients from this location. The past SEVERAL times when I pick up I have gotten the eye rolls, huffs and sighs from her when I pick up my order.
The first time– maybe She is having a bad day– I get get! The second time– hum she was rude again… maybe another bad day. The Third time with extra eye rolls… Really, uncalled for– get another job!
Amy and the young guy are super nice!!!

Always nice to stop at Starbucks for a Java and water fix! Cool building but funky drive thru location because 1 side is a bank (with drive up) and other Starbucks.
Cheers to Ms Kelly who provided a friendly and cheerful experience (and who took care with our Bevs).
Bottoms Up!

When they opened this Starbucks, I was overjoyed. And in the beginning it was great, I would have given it 5 stars for sure. But the last year or so it has really changed. I’m not sure what happened but it really went downhill. With the exception of a few medical procedures where I wasn’t allowed to eat or drink, I have been here DAILY since this place opened. Yes, I have a bit of a problem ;) Anyway, the drive-​thru is one of their biggest issues. I don’t know if it’s a staffing issue or what but I have never experienced anything like it at any other Starbucks (& I’ve been to quite a few). It is not uncommon to wait 20 minutes or more behind 5 or so cars. One night I waited 12 minutes behind ONE minivan. When I finally got to the window instead of handing me my drink the barista took the orders of additional cars who had just pulled in behind me. When I was handed my drink it was watered down & made incorrectly. It had to be remade bringing the total wait time to 17 minutes. This is not an uncommon occurrence, but just an example. I was pretty upset. I did not receive an apology, an offer to comp my beverage, nothing. Had this happened at a Starbucks in Austin, for example, things would have been handle much differently. Then again, it probably wouldn’t have happened at any other Starbucks. Starbucks is typically known for superior customer service. But not this one, not anymore anyway. Lately they have been completely closing their drive thru. Maybe they just can’t handle it, who knows. Sometimes there are already cars in it & they’ll come out and put a cone right in front of your car. Too bad, so sad I guess? I figure I’ve got a few bucks left on my card I’ll use up, then I’ll switch to Coffee Dog. Sorry Starbucks… I think your Bastrop location needs a Do-​over.

The service here is atrocious! Asked the barista for another shot of vanilla and you would have thought I asked her to stand on her head. Most locations have friendly staff… Not this one! I’ll take McDonalds iced coffee next time I am in Bastrop.

A rare one star from me. I just want my latte. I’ve been in line behind 4 cars for almost 20 minutes now. What’s wrong with this drive thru? I’m regretting my decision to get coffee already. This may be the worst drivethru I have ever been to– not a good stop if you’re in a rush.

Over priced, watered down, crapy coffee and food is almost always under cooked! Some of the worst customer service I have seen since Bagdad!!!

I’m here almost every day and I’ve noticed a trend. There is no way I should be allotting 20 extra minutes to sit through a line with 3 – 4 cars. I just moved to Bastrop and I’ve never had this issue with any Starbucks in Austin. Pick it up people!!!

Every time I come in here, there’s a gaggle of little girls working who are more interested in laughing and talking about their personals lives. Loudly. They can be heard throughout the store. Currently, there’s a girl called Jackie sitting on the counter talking to her co-​workers, loudly, using inappropriate language. The girl who appears to be the manager just walks by. Without taking action. The guys who work here are always professional and on point. But these girls … y’all need to step up your game, Starbucks. Not everyone in this store is even the least bit interested in the goings on of your employees.

This location is neat, clean, and staffed by friendly, attentive baristas; the service is excellent, and I have never had a problem with my orders. The only downside is the group tours that stop for goodies, crowding the place like a sardine tin.

If it wasn’t for the fast internet I would never go to this Starbucks.
The baristas have a habit of taking my order, charging me, forgetting to give me my coffee and asking me what I’d like to order when I go up to ask for the drink I’ve already paid for.
I normally get a blonde roast which happens to be a pour over, but still simpler than a frappuccino or whatnot. But more often than not, I end up waiting +20 minutes for a cup of coffee which is no longer hot by the time I get it.
In fact the only time I get a drink on time is when I order a Teavana tea and that’s probably because it’s just hot water with a teabag in it.

Updating my last one star review. Starbucks seems to have made some major changes and I have returned several times. They are now efficient, know how to provide good customer service without attitude and have some appropriate (for Starbucks) employees. Glad to see they are back in the game.

Drive thru takes waaaay too long. If anyone is in line when I drive I don’t go. I just drive elsewhere. Shouldn’t take that long to make a latte. In Austin it doesn’t take nearly as long. Maybe Bastrop needs more staff. Especially in the early mornings when people are going to work.
I would give more stars if it were faster service.

Starbucks is Starbucks. It’s not a Caribou Coffee (based up North) but it’s not too shabby. It’s oddly connected to a bank, and right in front of HEB. Baristas were friendly and willing to deal with my special drink– an iced caramel cider with 3 shots of espresso.

I am not normally one to write bad reviews, but I have to share what just happened to me at the Starbucks in Bastrop. If you are from here or have ever been to the Starbucks here, you know it is connected to a bank. There are two drive-​thrus. One is the entrance to the Starbucks line, and one is for all the bank lines. They are on complete opposite ends. I drive up through the Starbucks drive-​thru and get in line. This lady who I assume is waiting at the bank, tries to get in front of me. She starts waving her hands and making gestures to say that she wanted in. Now I assumed she was not originally trying to get into the Starbucks line, since she was coming from the complete opposite direction and at the bank. She hits the gas trying to get in line, comes very close to hitting me, then drives away. Apparently she went in to talk to the manager.
I pull up to the window and instead of giving me my hot chocolate, this is what the manager, Matthew Holly, says: «A regular customer came in and said that you cut her off in line and flipped her off.» I said that I absolutely did not do that because I don’t believe in flipping people off (during road rage or any other situation) and that she was not in line. Then I ask him what he means by «regular customer» and he said, «She comes in here almost every day.» Here’s what I’m thinking… If she comes in often, she should know that the line doesn’t go that way. And you can’t expect people to let you in, even if you are a regular. I asked him why he felt the need to point out that she was a regular customer and he didn’t know what to say. The fact of the matter is, he values her more than he does an occasional customer, because she brings in more business. Not only is she lying about the situation anyway, but she is not any more or any less important than I am. I think it was wrong of the manager to handle the situation in that way and I will not be going back to experience the disrespect and unfairness that I felt today.
Normally I would say this was a customer flaw, rather than a store problem, but the manager bought into the other customer’s accusations and made me feel less-​valued, not only as a customer, but as a person. This isn’t just bad coffee or slow service, this is the compassion and consideration you give your customers and today I felt less important because of how I was treated.

They are always so friendly and gracious! I bring my son in there all the time and they often give him free refills on his «coffee», child-​size cocoa, and let me know that it really is their pleasure to serve us! Once I ordered coffee I just really didn’t like and they let me keep it and made me a new one! Even when they are super busy, they make time to have small conversation and answer any and all questions you may have to better your overall experience! I usually love to support the small shop over the big chain, but I just love the folks who work at this Starbucks!

This is a great place to stop on road trip. It’s clean & /​easy to get on & off the road. We usually need a break & it’s perfect f driving into a&m for fb

I visit this Starbucks often and every time I am greeted with not only a friendly smile but the level of service one would expect with a $ 5 cup o’ Joe.
During my latest visit, I’d driven through on the request of my 13yr old for his morning frothy beverage of choice when I realized I’d left my wallet and purse at home.
To my amazement and while about 10 other cars were patiently waiting behind me the– resident staff decided to cover my entire $ 11.34 purchase so that my car of kiddos would not have to go Frappacino-​less on this fine school morning.
Way to go Bastrop Starbuck’s, you guys saved my day and I’m already seeking that person whom I’ll pay the thought forward to. You’ve earned my business for sure!

I have never been to Starbucks ever, until Sunday why you ask, I don’t drink coffee and never will. I just don’t like coffee and that has nothing to do with Starbucks. My wife called me a Starbucks Virgin. However, I am not anymore because I went to one in Bastrop with her over the weekend.
I always wonder why anyone would pay $ 5 to $ 10 dollars for fancy coffee when you can but it for a buck or so at the nearest Mickey D’s or the 7 – 11. But that is not for me to say, my wife buys her coffee and tea here as well as pastries. I had a mixed tea and lemonade drink and we got the oatmeal cookie and the blueberry pastry thingy.
This location was new and clean and the service was fine, I noticed some people drinking their drink of choice and surfing the net with free wifi.
Now don’t get me wrong I like Starbucks and really enjoyed the pastry and the tea/​lemonade drink I had.
Would I go back? Yes, for the pastries but not for coffee. My wife will be at one many times in the next month so she makes up or my absence.

DO NOT follow the map on here. It is WRONG. For some reason Unilocal keeps saying hwy 71 is county road 71! Get on this, Unilocal!Hopefully people don’t follow the directions on here. Just exit Hasler and it’s located at Hasler and 71 in the bank there.
The service at this starbucks is great (very professional and nice people). Typical starbucks fare (sandwiches, muffins, etc) and the inside is nice and cozy. The outside patio is in the parkin lot, which can’t be avoided. Good place to stop when you’re traveling between Houston and Austin!