CertaPro Painters of Fox Valley

We used CertaPro Painters for my business in my lower level of my home. They did a great job and were very clean, quick and orderly. I liked the job very much and would hire them again in the future.

We will definitely have CertaPro Painters back for more work!
Susan, Kevin & the painters were all outstanding!
Excellent painting.
We are thrilled with our «new» surroundings!
Thank you!!!

We awarded our exterior house painting contract to Kevin because he said all the right things. He described a thorough prep process that he, himself, would do because he’s lead certified. Guaranteed the job would be done within a month of signing contract. Gave a good price. Once the contract was accepted, I never saw Kevin again. He also stated that his wife is a designer, and she would be happy to come by to help me find the color choice I wanted. Multiple inquiries: she doesn’t respond.
I submitted our contract on Jun 12^th, along with a photo of a home exterior I liked to begin the discussion about color choice. It’s been a particularly rainy summer, so I wasn’t surprised when the month came and went with no work started on the exterior. A week after the original deadline I still hadn’t heard anything, and contacted Kevin and Susan expressing understanding about weather — inquiring when work would begin. Susan responded in a voicemail that, ironically, our project would begin the next day. I called back right away and upon identifying myself, stating that she’d literally *just* left me a message, explaining where my house was and that our project was next — everything she’d just said — she had NO idea who I was. On and on I explained, and she remained clueless for quite some time. Very bizarre.
Finally, she confirmed that her team was currently «putting finishing touches on a home, and planned to power wash ours the next day», Tuesday. I shared that I was leaving that morning, returning Thursday eve, for a business trip, and she said that she would need our colors before Thursday eve, as they’d be painting by Thursday morning. She asked if I wanted another short project put in front of ours to give me time, bumping back ours to the following Monday, and I told her, «No, it’s so important that this gets completed. I’m willing to rush around.» She said to send her my list of colors via email, and they’d see us the next day — no problem.
I finally discussed color advice with her during this call (she said she hadn’t responded to my emails about color — our contract attached — because, again, she «didn’t know who I was»?!). I asked for tips on the sage green I’d sent in a photo. When I reached the store, I found she’d given me a bunch of greys. So I chose the color on my own, rushing back and forth Monday night and Tuesday morning so our project could begin as stated. i heard nothing as the week progressed, so assumed all was proceeding as planned.
I arrived home Thursday night expecting an at least partially painted house. Instead, NOTHING had been done. Not even the washing, despite the fact weather had been perfect. I reached out an asked what was happening, expressing frustration that we were now two weeks behind «worst case scenario date» and that I rushed around to get colors for no reason. i emphasized, again, that we had a very important deadline of August 5^th that needed to be met.
This pattern continued four times: they’d give arrival dates, then act like they’d never given arrival dates — condescendingly denying that these conversations with them ever took place.
Contractors, not Kevin, finally showed up. They barely washed the house, then sprayed paint all over chipped /​peeling trim without prep — literally painting dirt and cobwebs into the white. I called Kevin and Susan again, and Kevin responded the next day saying that they don’t prep wood surfaces: even though this is what he described to me in person as we walked around the house looking at bad areas during the quote, it’s written in the contract and it’s in their brochure. Just mind-​numbing and ever so frustrating. We terminated the contract.

We had our house painted 2 months ago and were not satisfied with the work. The patch work and seams were not a good quality and still have ridges. We contacted Susan at the company and she scheduled someone to come out and look at it. After the painter no-​showed, we got in touch and she said the painter got sick and she emailed us, but it was at the wrong address. We rescheduled an no one showed up for the second appointment. There was no contact made by the company. We have tried several times since to get in touch with Susan and there has been no response. It is disappointing that they have not responded or made an effort to correct their sub-​par workmanship.

I could not have been happier with the painting job they did on the outside of our house. I tend to be very picky when hiring someone to work at my house but I had no complaints. More surprisingly they knocked the job out in 2 days (3700 sqft house). Hector and his crew are great!