Cleaner Options

I have been using their service for over a year. It’s very convenient to have them pick up and drop off dry cleaning at your home twice a week. I haven’t had any complaints until this point. Early on, they temporarily lost something but they resolved it relatively quickly.
However, about a month ago, they picked up a winter jacket and I haven’t seen it since. They dropped off someone else’s and I returned it letting them know it wasn’t mine. Since that time, I’ve called and left three messages asking for a return call and haven’t heard back from this business. What kind of customer service is that? I haven’t even been refunded the charge for dry cleaning the jacket that they lost. I’m giving them a few more days to return my call (which is being beyond patient) and then I’m going to my credit card company to start with. Be careful with this place. Someone that doesn’t return your call at all after multiple attempts is not a very good sign. Even if they call me back at this point, I’m not sure I’d recommend this place.

This firm did a great job for the first year or so we used them. Then we got back a damaged shirt — a large tear in one of the sleeves. Because I noticed it well after the cleaning was delivered, I couldn’t say for sure it happened during cleaning. Then two weeks ago, I immediately checked all of my husband’s shirts on arrival and sure enough, another shirt with two tears in the middle back. I called immediately, told them of the damage. They asked that I send the shirt back so the manager could see it. I did that, with a note telling them we would hold payment until the situation was resolved. Haven’t heard a word from this company since. Won’t use them again.

They pick up and drop off your dry cleaning for you! I know, not really feasible for you city dwellers, but a great way to save time in the ‘burbs! Contrary to popular belief, this mom does NOT enjoy driving around in our minivans doing these mindless chores.
You get a bag to put your clothes in and then leave it on your porch or doorknob. They drop off and pick up around the same time twice a week. Once a month you get a detailed bill which is easy to check (unlike another drop off service I had). If you’re going away, just call and they’ll skip your house for those days.
I just had to write about these guides. It’s the little things that make a difference!