Abe & Doc’s Goodyear Service Center

A long standing business with a good reputation. Social media should not be a means to attack a business based on an opinion over the phone.

My rating is based on a phone call. I called to ask if they could replace a power steering line on a Hyundai. The dealership wanted to charge me $ 300 for the part but I found it online OEM for $ 45. Hyundai said I can bring in the part no problem and they would just charge me labor. So I called Abe and Docs to see if they could compete on labor. The guy at Abe and Docs tells me on the phone he doesn’t deal with people bringing in their own parts. When I asked, «Why if it’s an OEM Hyundai part?» he said, «I have to make money on parts to make ends meet.» So he openly admitted to me that he needs to charge mark-​up on parts for customers. Wow. So this is not a «service shop» this is also a glorified retail parts store. That’s pretty pathetic that they couldn’t match or beat the $ 105 an hour in labor charges. So be aware, if you are getting anything done with this guy he is trying to rip you off on parts just like the big stealerships.
Edit ⁹⁄₃₀ — Mark L. I’m very understanding that a business needs to make money to keep the lights on. A lot of people realize parts are marked up 300%+ and it has nothing to do with quality. Regardless, when we spoke you made no effort to try to compete with the pricing of the dealership. Either with the price of their parts or their hourly rate. You know just as well as I that you can source quality parts cheaper than the dealership and pass the savings onto the customer. Again, you did not offer to do that. But thanks for making it seem like I hung up on you. I did not. In fact there was a long awkward pause where you could’ve offered to give me a quote. Instead you acted like I was bothering you. I was very polite as were you just too dismissive. If you were busy I understand but if you plan on keeping repeat customers such as myself (Yes, I’ve had work done from you guys before. ;) I would suggest working with the customer a little more.