On the negative side — I called to verify our reservation for a premium class car and was told they don’t handle them from that location. Nobody notified us, so we would not have gotten the class of car we reserved. On the positive side — the location manager Allison drove a fair distance to retrieve a vehicle in that class in time for our pickup. Summary — Thumbs down for Enterprise site for booking a reservation class not handled by this location. Thumbs up for a really professional location manager who saved the day, not to mention our trip.