Walmart Supercenter

After years of frustrations with this location, I’ve finally reached my breaking point and will never return. For whatever reason everytime we hand the cashier coupons, they get entered wrong and they want start over and re-​enter our entire order. In this case it was 270 dollars in groceries that took about 20 minutes to enter all because they accidentally gave us too much money off one coupon. I understand mistakes happen, but the customer service at this store has been so poor for some time now and their mistakes should not inconvenience the customers.

I want to commend Kathy, the store manager, for resolving a problem with an on line purchase my family made for an Oster replacement blender glass jar. We ordered a replacement glass jar on line. I went to the store to pick it up. It was not ready, I was able to purchase the same item for $ 6.00 less in the store. I then tried to cancel the online order with customer service. They could not do it. I was told to go online. I tried 3x to cancel it on line. No results. My credit card was charged for the online purchase I never picked up. I made two more trips to Walmart and spend time with Walmart. com, who said they have no record of any purchase. After 5 days of trying to cancel the purchase and remove the credit card charge. I called the store manager Kathy and she cancelled the order, and told me my credit card will receive a credit. Thanks Kathy.

I leave here 150% more annoyed than I was before going in. I keep telling myself to never come back but decide to give it another chance. The shelves are always a huge mess so you have to dig through mountains of crap to find what you want. Also don’t bother using the self checkout here unless you want an employee to hover over you like a buzzard and push a bunch of buttons on the machines that just make the problems worse!!! I think I’ve finally learned my lesson about Walmart.

We bought 4 new tires from Walmart just this past June. Tuesday evening a neighbor told us we had a flat tire. We had not bought the $ 10 per tire free repair/​replacement deal. I called on Tuesday and a friendly employee said it would be around $ 20 to repair. When we brought it in on Wednesday morning we were told by Pete that they could not repair it. There was a piece of metal that somehow got jammed into our tire (he showed it to me) and it couldn’t be patched. He said our options were to see if someone else could repair it or we would have to purchase a new tire. As my husband and I were discussing our options, Pete came over and said. «If I were you, I would take it to Discount Tires and see if they can repair it. We can only do patches here but they can also do plugs. Go there. If they can’t do it, come back to us for a new tire.» Such integrity. He gave us directions to the nearest Discount Tires and we wound up getting a free repair – free. That is definitely as good as it gets! I have consistently found the employees that I have dealt with in this specific Walmart automotive department to be honest, ethical, helpful and they really go above and beyond. «Lose a sale, but gain a loyal customer.» It really is the TRUTH!

I seriously recommend that upper mgmt perform a deep dive into the out of stocks at this location. It is a HUGE problem. Sam Walton would be turning in his grave if he knew the condition of this location is what he created so many years ago. I believe a root cause might be staffing or labor hours reduction. There does not appear to be enough hours allocated to get the stocking done or replenishment is off or both. Service is not bad up front, however, the associates seem indifferent towards customers as if they hate their job. No attempt to smile or be friendly in any way. At the end of the day, attitude reflects leadership so I suspect the problem might be the leaders making the hiring decisions. You always find friendlier service down the road at Target and the team members there are so much more helpful. I only go here because I get gift cards from my bank rewards program.

Horrible customer service when employees are asked about anything. I actually heard an electronics employee tell a customer that there was no difference in quality between hdmi and rca cables. And to speak to the quality of people working here, the assistant manager was just arrested for trying to have sex with a kid. But hey, ‘Murica. I’ll gladly pay a little bit more at target to not have to wash the shame off of me for shopping at this store.

Now that they have made it into a super center Walmart it’s so much better feel like it’s so clean organized I love the layout the fact that it has self checkouts are even better! And to top it off its the best Walmart iv ever been to and travel an extra couple of miles just to come to this location! Always fully stocked the list just goes on and on. Love love love!

Terrible customer service. Tried to return a broken tablet I received for Christmas. Got the run around. They will not replace it because I originally got too good of a deal. This is unbelievable. You would think a company would stand behind their product and at least offer a product replacement. This is very disappointing.