Enterprise Rent-A-Car

long walk to the car. When got to car the guy was in hurry to get me gone. He did not check the gas gauge. I noticed as driving out of garage that the gas gauge was only ¾. the agreement was marked full. There was still trash in the console when I opened it as well. Not sure the car was even turned around. Told this to the guy when dropped off he was very apologetic about it.

biggest ripoff, ever. overpriced by $ 173, for a sub class accent vs a midsize ford escape. budget blows them away.

I rented a compact car and when I got to the counter I initialed all the paperwork. I didn’t not get extra insurance coverage as my credit card will cover any loss. I walked to the pick up lot on the 3^rd floor which is a fairly long haul. The attendant said they were out of compacts but would I mind having something larger. I was given a new Ford F150 pick up. Worked out great because I had my dog in a large dog crate. I loaded up my things and off I went. Two miles down the highway a light came on in the dash. It was a wrench. Then the car started acting like it wasn’t getting any fuel and wouldn’t go forward even though I was pressing the gas. I pulled off and called the number for roadside assistance. The gal on the phone said I would have to pay to have someone come out to help because I didn’t pay for that on my rental policy. She advised me to limp it back to the airport to get another car. OK, this is a NEW CAR and it doesn’t work but I would have to PAY someone to come and help me with it. I managed to get back to the airport, almost getting hit several times because the car wouldn’t go more than 5 miles an hour and it was pouring rain and I had flashers on and people were speeding by. I was given a Hyundai Santa Fe which worked great and had lots of room. The attendants at the lot were great but I was really disappointed with the Enterprise roadside assistance as they wouldn’t help me with the car because I had not signed for that type of coverage on my rental agreement. I would expect a car to function as part of the rental agreement and they did NOT hold up their side of the agreement.

Man– renting a car can be a hit or miss experience! You are either happy or thoroughly disappointed– and Unilocal reviews for rental car places are all over the place. Steer clear of places with consistently low ratings. But this experience with Enterprise at the Baton Rouge airport was exceptional– the car was brand new and was what I reserved! The check in and out was flawless– within three minutes of getting to the counter I was driving out the garage in a brand new clean car. Not one second was spent trying to sell me an upgrade, needless coverage or prepay gas. I was treated like a professional. I always have anxiety about renting a car– never know what the experience will be– thank you enterprise for relieving my anxiety– plus I got my receipt emailed to me within 15 minutes of check in!

I rented my car through
which was a bad thing from jump because this branch says that once its booked through a 3^rd party they cant issue refunds you must go through them directly but when you call
they tell you that the only way the issue refunds is if the branch location chooses to do so and in my situation they have decided not to do so or even call me back to discuss my issues i had with the car rental. First off got a car that wasn’t driving right and was told to either drive it back or wait for a tow truck driver that they could have charged me for because i elected not to get the towing package but they will be nice im thinking hell i haven’t been in this car 5 minutes it was broken when i got it. Well after waiting 4 hours the tow truck driver came then then took me back to get a second car the second car was dirty inside and out and had lights lit up on the dash board that i didn’t know what they were till I played around with the dash board and found out they gave a car that had low tire pressure so once again i was given a car that shouldn’t have been on the road. I have reached out MANY time to this location and have been told I would be called back by management and have yet to receive a call or email I honestly feel as though this company didn’t care about me or my safety.

This was not my usual overly friendly group. It took a bit for the gentleman to come out of the booth to great me.
This car and the next enterprise car had really dirty windows on the inside. In fact I needed to stop at gas station to clean them. I could write my name on the inside front window.
Too bad they can not clean better.

Rental booked on Expedia for the first time and everything went well. The lady at the check out counter was super sweet. It was dark in the garage when I left and I didn’t pay much attention to the interior of the car until hours after I picked it up. There were ashes around the wheel and marijuana left in the driver side and passenger side doors. I tried repeatedly to call the local number listed on my contract but the line was busy. I left a note with keys in the drop box so they won’t charge me for whomever didn’t thoroughly clean the car before I received it.

Great experience! Easy pick-​up and return of rental. It was the second time I got a BRAND NEW CAR HERE. NICE CARS, satellite radio, lots of fun. I have corporate account and generally have an option on who to use in various cities. I’ll will using Enterprise in Baton Rouge!

ERAC was my first job out of college (I worked there for the company for six years) so I’m a little bias about using their service. However I’ve tried other rental car companies at various airports and I always go back to ERAC. I find their prices to be competitive, the cars are clean with low mileage and I’m versed on when I should and shouldn’t purchase their insurance coverage. I’ve also been lucky to get free upgrades from time to time (I generally request a compact car knowing if they are out of compact they will upgrade me for the same price).
My recent experience at the BR airport was no different. I rented a roomy low mileage compact car for a reasonable price and the charges were exactly what I was quoted online. The checkout and return process was quick and easy.
No complaints.

WARNING! Did not honor reservation. Reserved car and was told upon pick-​up that they did not have *any* cars available. Manager Gina Carroll told us we could call another location ourselves to see if they had any available. Did not try to find us another car. What’s the point in making a reservation? How are consumers supposed to know that making a reservation does not reserve anything? The only other time I used Enterprise (at a different location), they gave us a car with an expired inspection sticker. I will take responsibility for failing to notice the expired sticker, but it makes me question the maintenance of their vehicle fleet and I will not rent from them again.

My first time renting a car and these folks were great. Convenient location if you’re traveling through this airport, and I got a good deal booking through Travelocity. I got a 2012 Dodge sedan with only around 500 miles or so on it, which more than met my needs. I ended up extending my rental by an additional day and the folks here made it very easy to do so.

Rented a car today from Enterprise at the Baton Rouge Airport, was greeted by Joel Ronzello Assistant Manager, He was friendly, professional and they rented a 2009 car for our weekly needs.
Baton Rouge is great location to visit the state of Lousiana and the Baton Rouge Airport (BTR) is quaint, clean and modern. Baton Rouge Airport is my first choice of Lousiaiana airports. 1 hour to New Orleans 1 hour to Lafayette.