Hertz Rent A Car

Horrible service, bad attitudes and what happened to «put the keys on the dash and go?» Not at BTR! Waited in line then they tell me they need the mileage and can email the receipt or I need to back and get it. The person wearing the hertz shirt completely ignored me in the garage when I was asking where to go then she comes in and clocks in while im waiting in line helps one person looks at me and leaves with a cleaning kit before helping the other 6 customers in line.

Early June, I received a car that already had a broken fender. That car should have been in a repair shop and «not» on the road… there are many safety violations/​issues they need to address with that team! I would not recommend this company to anyone, they obviously are not concerned for the safety their customers.

Let me begin by saying as a company I very much like Hertz (Gold Member) and have rented vehicles from them for years just not in BTR, normally Avis. However, anyone renting from Hertz at BRT Airport beware and do your own due diligence and inspect the vehicle.
The individual at the counter went on and on about how I was responsible for damage especially windshield damage which is pervasive in Louisiana given they don’t make trucks cover their cargo and rocks fly everywhere. She also tried and almost insisted that I take a downgraded vehicle rather than the one I rented which I found strange.
When I inspected the vehicle I found numerous chips in the windshield and other vehicle damage, I brought this to the attention of Hertz staff who were less than helpful or happy with my discovery however; I did document it.
Also, if you don’t get their insurance they charge you $ 200 which they indicate you will «eventually» get back assuming their is no damage but of course there was damage so that would have been an extra $ 200 for them. I have never had this occur at any other location and maybe it is because I secured my rental via Hotwire or it is a Hertz BTR thing.
My takeaway from this experience is first, they will rent a vehicle that has damage, second, as always I inspect a vehicle before I depart their lot, and third I will not rent from Hertz in BTR again.

BATON ROUGE: Don’t know why so much hate, but my return was super easy. The gal was friendly and got me out of there fast. Lots of signs to find my way.

Not a typical Hertz. No Gold service. Staff is friendly, but they obviously don’t keep near enough cars. I’m here on time and was told they are servicing cars and it shouldn’t be more than a 20 – 30 minute wait. There are now 4 more customers waiting on a prearranged car after me. Got to parking garage, and there were literally only 3 cars in the entire Hertz lot. Ridiculous that they don’t keep enough cars on hand to provide the service they sell.

I’m a Hertz gold member. I made a reservation 3 weeks in advance.
This location was the worst experience I’ve ever had for a car rental.
— What’s the point of a reservation when they don’t honor it? Upon arrival, they had rented-​out all of their cars. I had to wait almost an hour before a vehicle was returned so that it could become available to me. The guy before me waited almost 2 hours for his car.
— Try calling this location’s lost and found: you get directed to a fax machine in the middle of the business day.
— Try calling this location’s operator: it’ll ring indefinitely. Nobody picks up in the middle of the business day. EDIT: I tried calling again, and after 5 minutes of ringing someone actually picked up! (This means they were actually listening to the rings, but actively ignored it!) So what did the operator tell me? «I have to place you on hold since I’m with another customer». So I wait another 5 minutes and was asked to leave my name and number for lost-​and-​found to contact me. I’m still waiting …
Based on others’ feedback, whoever manages this location probably needs to look for another job.

Be VERY CAREFUL with this car rental company.
READ READ READ anything that you are asked to sign before you sign it because they WILL charge you for things that you did not want. I have been lied to several times in regard to whether or not I was signing for coverage. I SPECIFICALLY declined all coverage and they told me I was signing for DECLINED coverage. When I turned in the car, I was charged for FULL coverage for every single day that I had the car.
(it’s a practice at HERTZ specifically… multiple locations do this. I have been renting cars almost every other week for the last 8 years (for work) and have never had these issues with any other company. Also, Hertz compact/​economy cars are usually in TERRIBLE condition. SMH)

I like the Hertz brand and each time I book with Priceline, ²⁄₃ of the time, I get Hertz. While I recognize that Hertz is great for what it does, I don’t want to be paying $ 30/​day+ for rentals to be a Gold member, as I don’t really rent cars too much, unless I have to. I got lucky this time around with Priceline on this trip to Baton Rouge, securing a $ 13/​day rental, which was amazing. Upon arrival, the desk clerk was busy talking to someone on the phone and was asked to wait. Really? You’re supposed to put them on hold and cater to the customer. Ugh. Double ugh. Oh well. I guess that happens from time to time, but not when you’re talking to your friend and it’s not business related. That was the only annoyance with this particular trip with Hertz. Everything else with the rental process went alright.
The Hertz counter, like a lot of major metropolitan cities, is centralized in one big car rental center, where several major car rental dealerships are right there at the airport for your convenience. Hertz at Baton Rouge airport was no exception. I opted for the LDW insurance, as usual. I was charged $ 28/​day. You know stuff happens out there on the roads, better to have it, than not. Peace of mind to be sure, even if its a money maker for the car rental company. I also took an upgrade up charge for $ 8/​day and got hooked up with a Hyundai Electra. It was a smooth ride and it drove pretty well. The car was clean and I had to fill up the car 3x over the course of 758 total miles driven. That was tough, but well worth it for sure.
The check back in process was weird. I returned the car back, but nobody was in to check in the car. I later discovered that I would need to fill out the return info on the car rental pamphlet thingy they give you & you return it — along with the keys — to the car rental counter, and not leave it in the car. They would check the car back in that way. Maybe it’s how it is done in Baton Rouge, who knows though. Thought that was a little odd that there was nobody receiving the car in the garage. The entire process was pretty good and I had a good time driving, even though it was tiresome at times being out there on the roads and interstates.
If your travels requires a car and you are in Baton Rouge, rent from Hertz and you’ll be glad you did!
Support local!
B+

«I dropped the car off early but no one closed my contract and I was charged an EXTRA 100 $ for extra time. So not only did I pay for the cost of the rental + the holding charge for incidentals + $ 100 for extra time, but no one contacted me by phone, email, text to ask if I had returned the vehicle or why I had not returned the vehicle before charging me more money. Seems pretty unfair since I brought the car back 12 hours EARLY!!! I’m just glad I’m someone who is slightly untrusting and checked my account pretty quick… or who knows how much money Hertz would have taken while the car was sitting in the lot…»

I kinda hate this Hertz location. They never have the cars ready for you so you have to wait around. Then when they finally do get you a car, it’s not the one you actually rented. I always reserve a full-​size car or larger for my rentals because nobody wants to squeeze people into the backseat of a Prius. Well that doesn’t matter to this Hertz location because they have downgraded me to a smaller car on more than one occasion. I’ve placed calls and emails to the manager to discuss this and have received zero response from him. Why do I keep renting from here you ask? I don’t know… because I’m an elite member from Hertz and I obviously am a dumbass…

No real gold service since you still have to check-​in at the counter. The wait can be long since there usually seem to be just one worker. The car pickup area is on the second floor and there have been times that he elevator was out. Overall, I’d rate this one below average compared to other Hertz.

Do not rent from this location!!!
We returned a car one day early than required yet were charged for 10 additional days and for bogus repairs and towing charges. A rental that was due to cost less than $ 250 ended up being $ 1000!!!
Do not rent from this location as you could likely be their next victim!!!

The Chevy Aveo’s one of the most butt-​ugliest cars to occupy the highway (just thought I’d tell ya), but atleast it has an input for mp3 players! Hertz allowed us to switch to this jallopy with no issue – hey, music’s important!
Check-​in/​check-​out was fairly smooth (did feel a bit like steerage when they always let the «Gold Customers» go in front of us – no biggie though, I’m used to that.)