Express Oil Change

Always fast service and reasonably priced for an oil change. Super friendly and professional. I am shocked this place doesn’t have higher reviews.

There were a couple bad reviews on Unilocal vs. the ~40 great ones on Google, so I gave this place the benefit of the doubt. When I drove up, a service man came out and immediately started harassing me. I asked him if I could get an oil change and he responded by asking me what my ethnicity was and that I was «fine, and beautiful,» making inappropriate grunts also. I was so shocked that I was left speechless and didn’t think to just drive out of there. I was handed paperwork to fill out and was told to sit in the waiting room.
Ten to twelve min later, someone else came to tell me the job was finished. But because he had a speech impediment, I couldn’t understand him. When I asked him to repeat himself, he became visibly annoyed.
The final bill was not competitive at all. I was surprised it was so high ~$ 45 (not synthetic oil). Previously, I would wait 30 – 45 min for an oil change at other places. Here, it took about 10 – 12 min. But it made me question how well the job was performed for the price. Also, there was some kind of residue all over my windshield. Not quite sure what they tried to do, but my wiper fluid will hopefully make it go away.
So far, I haven’t had any troubles so I’m hoping the oil change was adequate. Overall, lesson learned. I won’t be returning.

Once again it was a fast in and out, but I stood there at the front of my car and watched them. They only did the oil change and did not check anything… yet I received a checklist that said everything was OK… but I saw you NOT check anything other than oil level.

Went in for an inspection and was turned away due to their guy being away for lunch. The issue was he was standing directly in front of my vehicle doing an inspection. I will give my business to a dishonest company.

Do not go unless manager on duty. Sent my wife to get an oil change and have a code checked so we may have her car inspected. After being their she was tricked into having a state inspection completed even after she informed them that her service engine light was on and that was the reason for wanting the code ran. 50 minutes later she ends up with a failed inspection (which we knew the case to be given the service engine light). I have utilized this place over the course of the last year and had trusted them with my other vehicles. Deceitful business practices on behalf of the assistant manager and the employees. If the employees would have simply listened versus tricking an overwhelmed mother trying to contain two small children they would continue to have our business. But, they saw a target and took clear advantage of the situation. Will be returning to speak with the Manager.

I stopped by here to get my inspection sticker renewed. There’s only 1 guy that can do it apparently and he was currently servicing another car for the same thing. The other technicians informed me that it would be about 45 minutes for him to finish that car and 45 minutes to complete mine. I asked why the long time and they informed me that the technician had to put in wires into my car to run tests.
I left and tried another service center located close by on Essen, Rapid Lube. They had me taken care of in 5 minutes. I wonder if Express was running «tests» to try to get me to purchase unnecessary things?
Express seemed fishy and not very friendly. Don’t waste your time with them.

I drive a 2005 Lexus ES 330. I went in for a simple tire rotation and oil change. After they were «done» and I was about a mile out, thinking everything was fine, I suddenly heard a loud pop and briefly lost control of the car. After pulling over into a parking lot, I discovered that the lug nuts on the front right passenger tire were not properly torqued. I could turn the steering wheel about 45 degrees and only see minimal movement from the tires. This obviously caused the front passenger tire to wobble like crazy while driving back to the place.
Picture of front passenger missing lug nut:
After going back to the place, they apologized profusely and told me they would fix it immediately. Well, they attempted to, but it happened AGAIN when I left. Same conditions, lost control of the car, little throughput from the steering wheel to the tires, and wobbling.
This time, we discovered that the wobbling also damaged the rim. It had made on the holes oblong.
Oblong rim hole:
Once again, they apologized profusely and began working to fix what should have been done very simply the first time.
But wait! It gets better. This time, trying to make sure they torque everything down probably, OVER TORQUE one of the wheel studs on the front passenger and actually caused the bolt to SHEER.
Sheered wheel stud (top left):
After getting the wheel studs replaced, they finally got a tire on that was torqued down enough, but not too much. However, all of this caused some imbalance and I started the notice the steering wheel vibrating at 65 to 70 mph. I decided to wait for my replacement rim to come in before getting it balance, since it would require it anyway.
A week later, my replacement rim came in. (P.S. The replacement rim they got me was not close to the same condition as my other rims, it looked dirty and partly rusted near the lug nuts). They said they would balance the wheel and the whole problem would go away. It would be simple, right?
Nope, even after the balance, I still noticed the steering wheel vibrating from time to time.
I eventually got fed up with their inability to do simple automotive repairs and took the car to the Lexus dealership where the issue eventually got fixed there.
Worse experience I’ve ever had with a repair place, by far.

Stopped in for an oil change and it took over 30 minutes. All the while they were not busy at all.