FedEx Office Print & Ship Center

Wow. I’ve been to a number of FedEx Offices in many states and not quite sure I’ve had as inept service as this one. I simply came to put $ 5 on my print card using a debit card to pay for it so I could print some documents. So first, the cashier rings up the purchase wrong, thinking I’m using cash despite the fact that the debit card was in my hand the entire time. So she then tells me they can only do cash for the print card. Okay, no sweat… mistakes happen. I ask her if I can purchase something so she can give me $ 5 cash back, over the amount in order to put it on the card. She says that’s fine. So while she’s clearing the original charge mistake, I pick out something I need and bring it to the counter, debit card STILL in hand. She says, «oh you want cash back to put on the print card? I’m sorry, we can’t do that.» WHISKEY. TANGO. FOXTROT??? You JUST said I could! Gaaaaah! Time to go somewhere else.

They claim they do signs. No way. They only good for making copies. Go to a real sign company for your signs!

I don’t really have any complaints. Every time I’ve been here, the employees were very friendly and helpful.
There have been a few times that they were obviously busy so I had to wait a while to be helped, which is completely understandable.
I use this company for both work and personal and have yet to have a bad experience.

Haters gonna hate… My experience was great. They had super friendly service. Their machines made good quality prints. There were lots of machines available and they are easy to use. I even loved that I didn’t have to stand in line. It’s set up to pay right at the machine. After a bad experience at one of the small local copy centers I have to admit that sometimes chains are the better option. I would go here again.

Was standing there for 15 min asking for help to print 2 pictures out of useless iPhone FedEx app. No help totally ignored me and took other people in front of me despite me been there at front desk for 15min. STAY away!!!
Don’t come unless u are desperate

Waited almost thirty minutes to be acknowledged by the staff. Finally when I noticed that the two men behind the counter were more likely to pick up the phone and answer questions than actually look up, I called them from inside the store and got my questions answered. Another thing I think is ridiculous is that printing is the same price whether or not you provide your own paper. Poor poor job guys…

Horribly slow service, lap net shut down my computer and programs to where I had to re-​do my entire presentation for hours. These guys take forever!

This store is good for making simple copies and faxing… that’s it, nothing more! I brought in some old photos I was wanting some color copies made and 1 of the inexperienced employees started helping me and was having to ask his manager for help constantly till the manager comes over and smugly tells me «usually we charge for this because he’s having to do so much to your photos» (I’m an avid computer user and Paint Shop Pro user and had already resized them and just needed them printed on photo paper). The manager was really rude to me and I don’t know why they were trying to resize them. Finally the inexperienced guy escorts me over to a Kodak photo copier machine and leaves me there to try and figure it out. Then it runs out of photo paper. Then when he replaced the paper, he tried printing my photos but it was leaving dust marks on the pics. He didn’t clean the machine… inexperienced. I was so frustrated I left there and went to the Walgreens just down the street from them on the corner and got my photos printed with no problems at all… and they didn’t even charge me!!! Another time I used this location for shipping a box at Christmas time. They charged me MORE than the USPS Post Office did and the guy gave me conflicting pricing information. I was so confused yet again, left their store, went to a local post office and mailed it for a lot less and with no hassles. I don’t know what their problem is at this location, but WOW… not gonna use them anymore unless I need to make a quick fax or just need a simple copy made when my home printer is not working. Other than that, they’re definitely not worthy. Do NOT use them for shipping… go to your local post office for that!

Wonderful customer service and at night I might add! I called with a rush order at 4 PM, didn’t have the presentation/​packet ready until about 7 or 8 PM, emailed the slides etc. with crazy specific instructions and they called around 11 PM that the order was done! Our sales guys were able to pick up the completed order at 8 AM the next morning and make it to their meeting at 9 AM. Not all Kinko’s are created equal and this one rocks! Smart, friendly, helpful, kind, and understanding customer service, really great job Kinko’s! Word to this Kinko’s only though, most of the others receive no word.