Heavenly Home Security

A year ago we hired them to help with surround sound in our living room. Sent a technician that took HOURS and couldn’t complete the work to a pre-​existing system that THEY installed about 3 years before for previous home owners. Didn’t offer any solutions and said system was outdated.
Called a few months ago to create a child friendly working tv (hide chords in wall). Same technician couldn’t get the wiring that they installed with previous owner to work. He couldn’t make the tv turn on. He was there for over 4 hours, never ended up hiding the wires (at my request because he said he would have to return to finish the job), and tv didn’t work. Charged $ 300. Said he did me a «favor» by throwing in a power strip free despite me having 3. This appt was made after several attempts calling to schedule with only one call back from company.
I complained to the owner who said to call Direct TV and see what they thought the issue was. He offered to cover that cost although, at this point, I sense he was bluffing. Direct TV came and just installed a new wire in one hour. TV works. They charged me $ 0. I called Heavenly Home to tell them this and left a message specifically for this owner.
I called this company to finish hiding my wires 2 times now over 3 weeks. I know Thanksgiving threw a monkey wrench in there, but 3 weeks just to call back to finish a paid for job is unacceptable. I’d say I’ve called like 7 times to schedule both the initial job and to finish it. They never call back.
The owner is a charmer on the phone, but the end product is utter failure.