The Home Depot

This entire store is a disgrace to the brand. If it is your fantasy to save valuable time by ordering online for store pickup, FORGET IT. After ordering online, completely ignore the email that states your order is ready. The majority of time, your merchandise will not be pulled from the shelves until you arrive, but only AFTER they search for 30 – 40 minutes for the order the email stated WAS READY, but really wasn’t. This exact situation has happened to me several times and not only do I no longer order from this location for store pickup, I no longer shop at the Airline Highway location AT ALL. With all of this aside, IF by odd chance you chose to order online and your order IS ready, immediately go buy a lottery ticket because THIS IS YOUR LUCKY DAY! …BUT…do NOT assume the order is correct or complete. When the store employees are given a second or third chance to somehow screw up the order, they’ll do what they do best. I would like to know three things, 1. HOW was management able to FIND so many incompetents? WHO so brilliantly decided to HIRE all of them? 3. WHY hasn’t their poor performance yet been discovered?

I couldn’t agree with another reviewer more when saying this store is pathetic! I recently tried to use them to buy a dishwasher. To make a long story short, after doing much research online reading reviews and then learning a good bit from speaking to a Maytag representative, I went to this store to view the dishwasher in hopes it would be on display. Couldn’t find ANYONE in this store other than the customer service girl in the front of the store. Really annoying have to walk all the way up to the front to get her to page someone who never comes then have to walk back up to the front again to have them page a 2^nd time! Finally get a man to meet me in appliances and he looks up the model # of the one I want to see & tells me it’s not due to be delivered for display installation for another 2 weeks. I waited the 2 weeks patiently, then call to make sure it’s there before driving there to see it. The girl who answered the phone tells me I can’t view a dishwasher if it’s not on display and starts arguing a situation she knew nothing about till I asked to speak to a manager. A manager speaks to me on the phone and even HE wasn’t aware of what stock they had coming in. He wanted to take my name/​number to call me back so he could «look in the logs». I asked him why his employee could look it up instantly on the computer screen but he can’t? He finally gave in & only put me on hold for a minute. He then tells me it will come in on their delivery truck that night and should be installed for display by 4 – 5:00 p.m. the next afternoon. I go by there the next day around 7 p.m. and none of the displays have been touch or changed. It wasn’t there! I was furious he wasted my EXPENSIVE gas and PRECIOUS time. Oooo I was so mad! Finally got the customer service girl in the front of the store to page a manager (again she paged twice) to meet me in appliances to talk about this. He finally showed up and said it wouldn’t be in for another 2 weeks. He called another store location (the Coursey Blvd. location) to see if they had it but all they told him was they had «all Maytags on display». I was frustrated by that point so I left and drove to the Coursey Blvd. location. They did have the dishwasher I was hunting, but it was in another color and it was installed in their display so poorly that I couldn’t shut the door on it. I like to see how well a dishwasher shuts .it’s like shutting a car door. If it shuts solid, it’s usually well-​built. I had to go to another location (Highland Road) to see it again and finally found a GOOD Home Depot there. But had to drive to Highland Road to be satisfied and get good customer service. It was like night and day difference! The Coursey location isn’t any better. Overall, Home Depot is a good company when you find a good store to deal with. They have good prices. Just pick your location wisely.

As a corporation, I prefer Home Depot to other hardware chains. I REFUSE to use this particular Store, because the manager is a twit. I had an isolated negative experience with him, but the store is otherwise in disarray compared to others. I attribute this to his poor direction and inability to maintain the standards of the other stores in the chain. The store is almost always dirty, the staff is generally apathetic and common items are frequently out of stock. I make it a point to drive farther away to use other Home Depot Stores