US Post Office

On 2÷3÷16, I received notice that certified mail was ready to be picked up. After receipt of the mail, I searched the certified numbers on the internet and found that some of the certified mail was mailed on 1÷10÷16. Some pieces were mailed on 1÷15÷16. Other pieces of mail were mailed on 1÷20÷16.
I entered a request on the USPS website for the matter to be checked into because I considered the delivery time to be out of the ordinary. The mail had been held at this Florida Street location prior to notifying me that the mail was ready to be picked up.
In response to my inquiries as to why the mail took so long to be delivered, I received a response that read, «we do not guarantee any delivery time except for express mail.»
The email was unapologetic and matter of fact. In this regard, it seems that the Florida Street post office is defending the fact that there is no problem with the mail taking from 1÷10÷16 to 2÷3÷16 to be delivered. In this case, the mail didn’t need to be delivered, the post office needed to scan the piece of mail, that scan would advise their system that the mail arrived at that branch, and then I would get a notice that the mail is to be picked up. Because the post office did not scan the mail so that their system would be updated to reflect that the mail was there at the branch, I did not get notice that the mail was there ready to be picked up. When reported by way of the website, the post office defended their actions by stating that there is no guaranteed delivery date for certified mail.
While there is no guaranteed delivery date, most customers would not assume that a piece of certified mail will take nearly a month to reach its recipient.
TL;DR — The certified mail that goes through this post office might be delayed up to a month because this post office holds the mail instead of processing it. Send mail through this post office if you like your letters to collect dust.

Service is still slow, but the attitudes have greatly improved.

Some of the employees here are rude, slow, and have no regard for customer service. I stood in line for 5 mins while no one was in front of me waiting for someone to come from the back to help me. Plenty of people walked out and saw me standing in line and went right back to the back. Finally someone came up front to help. She was rude. I had to mail three packages, one of them was in a ups envelope where all of the ups name was covered. The lady told me I couldn’t mail it in that envelope. I told her that everything was covered and I’ve mailed packages like this before. She continued to insist that I couldn’t mail the package. Instead of arguing with her I proceeded with the next package. She asked how I wanted it shipped and I answered. She gave me a form to fill out for that one and I gave her the third package so that she could start that one. She refused to take the third package saying that I had to finish the paperwork for the second package (which was writing down 2 addresses) and step to the side. I didn’t argue with her although I know this wasn’t the truth. I stepped to the side, wrote out my two addresses on the form, and stepped back over to her area. By this time she had left her counter. She hadn’t helped anyone else. Someone else from the back had to come help handle the line which had gotten pretty long. After 20 minutes of waiting for her to come back I grabbed my packages and left.

In my line of work I visit this post office quite often. The agents behind the counter are always professional and work as quickly as they can. It seems that every other post office in town (that I’ve been to) really earns the negative stereotype that has been developed over the years; long lines, surly employees, complacence, ambivalence and uninspired atmosphere. That’s not the case in all of my dealings with this location. Fast, knowledgeable service, and I like that they have the news on the TV in the waiting area. When it’s impossible to avoid a long line, at least there’s a distraction other than wondering what’s in everyone else’s packages (Blue haired old lady? Definitely returning the mail order sex toys that arrived defective).

Does anyone ever answer the phone?!

Had to write about this place because the service was excellent! Now, I’ve been to my fair share of post offices and it is usually accompanied by long lines and rude staff. I had to do a last minute passport renewal and I had such great service here, I was really impressed. The space was huge and the employee that helped me was extremely friendly.
I was completely clueless about the passport renewal process and the staff walked me through it (without making me feel dumb about it :)). Even when I had to wait in line for a while, I didn’t mind because every customer left the building completely satisfied. The only reason I give it 4 stars is because they only had 2 staff members out, which slowed things down around the busy lunch hour when I was there.