Gamestop

GameStop customer survey: Usually I am not one to write reviews, or utilize surveys to express my pleasure or disdain working with a company. This time I am extremely overwhelmed and need an outlet to voice my opinion and my concern.
Most recently added to my list of new video game purchases was NBA 2k15, after having preordered the game at least 3 months in advance it’s safe to say I was in extreme anticipation. The game dropped on October 7^th at 10am and I was in the store made, my purchase and was out of there by 10:18am. I bought a few accessories and renewed my GameStop power up card that hadn’t expired as yet and headed off to a friend’s house to give him a good old fashioned 2k beat down. I popped the game in, and all that excitement and anticipation I had turned more and more into disappointment the more I played. All the features I THOUGHT were going to be there weren’t, I was floored, I was let down, I felt duped, played and misled.
A few days passed by, and the more I looked at the game the more «depressed» it made me, so I called GameStop, I wanted my money back, I wanted to get store credit for the paid value of the game, I wanted customer service, I needed to feel like I had someone on my side. Someone who would empathize with me, a person who would understand the feelings I had and someone who would even be willing to hear me out.
I spoke with a young man, expressed to him all that I’ve typed above and he was empathetic. He told me he could not give me a definite answer to my request because he isn’t the manager and would rather me speak to the manager who would be in the next day.
The next day came, I called and I heard a woman on the other line, based on what the fellow the day prior told me, I knew that woman was the manager, the conversation proceeded; I expressed to Evelyn my disappointment, I expressed to Evelyn my loyalty to GameStop and how long I have been a customer at GameStop and asked if she would be able to help me out a little bit. The response I received from Evelyn is the reason for this review. I was astounded by how she reacted to me and my concerns, not caring, not even attempting to lend a helping hand or not even to ACT as though she cared. Through speaking to her, she was not only rude, she has single handedly sabotaged my business relations with the GameStop store located on Lefante way in Bayonne with her nasty attitude and negative disposition.
I grew up on GameStop, for at least 15 years I’ve been a loyal customer. The issue isn’t that «I didn’t get what I want», the issue is the manner in how this employee who represents your brand exercised her authority and created an even more negative situation than what was there already. When I asked her questions instead of answering them she told me «I already answered that», come on GameStop that’s not customer service, that’s rude. Evelyn asked me questions which I had answered prior, I did not say to her «I answered that already», nor was I rude or disrespectful to her in any manner. Thru this Evelyn showed me she was not listening to me, she showed she couldn’t care any less, and she made me feel worst after the conversation we had.
At the end of the day the bottom line is your numbers, you can’t have good numbers if you don’t have sales, you don’t have sales without customers. With a member of your management team sabotaging the company from the inside out, it is extremely hard for the company to achieve their sales goals and to have high customer loyalty retention scores.
I was not asking for anything free, nor was I looking for a handout, I was looking for someone who cared. Evelyn showed me one thing, GameStop doesn’t care about you, it only cares about the money.
I am a loyal yet dissatisfied customer, who will return to that GameStop location only to cancel the Assassin’s Creed preorder I have set up.