Cohen’s Optical

I had a fantastic experience at Cohen’s. The staff was extremely professional and had wonderful service. I was so impressed with Tisha and Shelley! They were right on target with choosing frames and couldn’t be more sweet! Besides having a great selection, Tisha and Shelley are a pleasure to deal with! Would definitely recommend to all!

Doctor was great. Best exam I ever received.
The counter folks need help. One person was ok and the other was just terribly rude. She was disorganized and while she was «helping» me, she would get sidetracked with conversations with coworkers or friends for non urgent items while I was waiting for her. Who does that? Customer service — look it up. This place needs to treat customers better if you want to continue charging the obnoxiously high prices for your prescription. I rated them 2 stars because the doctor was awesome.

21 151 26^th Ave
Bayside, NY 11 360
That is the actual address at bay terrace. Their account under this address shows all of their negative reviews from scamming people. Stay away from these thieves at all costs! They sold my girlfriend nicked sunglasses and refused to exchange them.

zero stars. they scam, increase prices to make money instead of making business the proper way. the guy that works there is a worm, the lady is a worm and they are horrible. they will say the exam is free yet over charge your insurance company anyway. they really are fraudsters. they make up there own prices and because they really are horrible they are not even good at it. they take advantage of trusting gullible people with extra cash. dont go here because youll be taken advantage of and negotiating prices with a bunch of scam artists. horrible experience where i was told one price and negotiated and the lowered it five hundred dollars. i ended up walking out because i realized i was negotiating a price and they make up their own.
losers.

Best optical ever. Nice selection with good deals. The doctor is friendly as well.

Visit date: 7÷28÷2012
Pro: the doctor’s friendliness
Con:
(1) I specifically said I would be using my insurance when I called for the appt. They even called my insurance company to get the approval. After my contact examination, the staff explained that due to my high astigmatism, I can’t use my insurance to cover the examination fee ($ 150), which is just BS. I specifically chose to go to this location, because they accept my insurance.
(2) I was FORCED to buy 6 month supply of contacts from this location, even though I specifically explained that I wanted to try the trial for a few days before making such purchase ($ 169). The staff explained that it is their «store policy” – all customers who get contact eye examination MUST make a purchase of the contacts before they leave the store. She also explained that if I decided not to wear contacts after the trial, they would give me store credit (how impractical is this??? When will I ever use this store credit???). IF this is Cohen’s store policy, the staff should have made it clear from the beginning (before the examination). Further, they should have shown me the policy in writing, which they failed to do.
(3) I ended up spending $ 169 for 6 month of supply when it is sold for only $ 60 ONLINE!!!
Conclusion: I walked out of the store disgusted. They totally ripped me off, and the worst part was that I knew they were. I will be disputing the charge with my credit card company. I’m more than willing to pay $ 150 for the examination since it’s already done. As far as the $ 169, I refuse to pay for this (they didn’t have my Rx, so I walked out of the store empty handed anyways). I will also be filing a claim thru the best business borough.