Kelly’s Bayside Car Service

Rude. Disrespectful. I ended up finding a ride to the airport & I called them to cancel my ride, well in advance, instead of waisting their time .The dispatcher was rude and overly sarcastic. This is not the first time I’ve had a bad experience with Kelly’s Cab, but this was the straw that broke the camels back. You guys need to do better with service, Period.

Absolutely the worst service most disrespectful driver I missed my flight to Arizona because the receptionist forgot to ask if I was going to use a credit card since they don’t have a credit card scanner it took 15 minutes to verify my credit card when I was already on the cap sitting in front of my house nervous about missing a flight and the driver told me to relax. The receptionist kept insisting if I’m going to add a tip on my credit card if I don’t know what kind of service I’m getting how would I know how much time I want to give this guy? Who the f*** does that??? this is the most horrible service I’ve ever experienced I got to the airport in tears and deleted their name and number from my phone. I will never use them again

I wish I could give this place 0 stars but unfortunately I can’t. I have not written many reviews but I felt compelled to write this one. In trying to order a cab for my sister, I called to inquire about pricing and how to do so. The conversation went as follows:
Me: «hello I would like to order a taxi for my sister arriving at JFK…»
Guy who answered: «No, we don’t do that. We don’t wait for clients, we don’t do reservations. When she gets off the plane tell her to call us.»
What do you do? Just take calls from drunk people looking for a ride from the bar? Then please let people know that on your website.
Well, considering she had three kids with her and the flight was arriving I didn’t want the poor woman to wait for one hour to get a cab. Thanks but no thanks. I’m calling super shuttle.

I don’t know why the reviews are low for this service. I’ve had good experiences many times, especially from one location in Queens to another. They are too pricey going into Manhattan, but local services fine.

what the hell to they hire crackheads speeding going through red lights i feared for my life never again will i use kellys crackheads car service…

Kelly’s is great! They have always been prompt and professional!

Do NOT use this cab service. The dispatcher was rude enough that I will never call Kelly’s cab service again. I see that many other people have had the same experience. I live close to the cab service and I asked for a car to come in 15 minutes and he said in an extremely rude manner «We don’t do timed pickups, the car is ready now and you better be ready when it gets there». I said «okay, no problem» and all I heard was a click– him hanging up the phone. I don’t know how in the world he thinks he can talk to polite customers like that. My can driver was nice, no complaints about him, but they are obviously practicing terrible business here and you should not support this company.

best car service ever!

There’s a reason why this car service has 38 reviews and only a two star rating. I’ve called this place multiple times now for a cab in the bayside area and without a fail, they have told me each time that there are no cabs available. I’ve even gone to their call center location twice after getting off the LIRR at the bayside station, and guess what? No cabs.
A business that services cabs? Highly questionable.

If I could give this place 0 stars I would. After being promised the car would be at my door at 7:30 am, it wasn’t until 8:15am that the car finally arrived. I was standing outside by the curb for 45 minutes in 37 degree weather. When I called the first time, after standing outside for about 5 minutes, the dispatcher told me the car was pulling up. After another 15 minutes I called again and was told «I’m sorry the car will arrive in less than 5 minutes». After 30 minutes I called again, and when the dispatcher finally answered I asked her what was going on, she put me on a brief hold and then picked up the phone and hung up on me. Finally, after 45 minutes the driver arrived. When I called the dispatcher for the fourth and final time to ask why no one could have called me to tell me why they were so delayed, he said «are you in the car now? Well then we did our job». I never write reviews but the customers service was simply atrocious. When the driver finally arrived he told me he had just got the call 10 minutes before. I’m not sure who or what to believe. Good luck with this car service. I highly suggest you elect a better car service.

After a disagreement about the price quoted for a ride, and the actual price requested, I spoke to Richie the manager. He handled my issue in an extremely professional manner and resolved the problem. Anyone can make a mistake, but it’s the way you deal with it that really counts. Thank you Richie

It pains me to leave this review, because I used to use Kelly’s all the time. Their service has gone completely downhill, and by service… I mean customer service. The guys who answer the phone are so unbelievably rude. I will never use them again. I’d rather take the bus than put up with their attitude. They are definitely not the only cab service in Queens, although they sure act as if they were!

I hate leaving bad reviews but I have to let people know. I used Kelly’s on a recommendation from a friend. The driver was at my home about ten minutes late but I had scheduled them with plenty of time to spare. The driver was nice and told us that everything would be smooth and there would be no worries. He would be the one to pick us up when we returned and actually would be waiting in a side street for our call.
I guess a good story was about to be told. He then started telling us about an experience his friend had with a passenger being tossed in the brig and other wild tales. He took some crazy way to get to the pier but we got there in plenty of time because that is how I planned it. He dropped us right in front of the elevators and told us «you will meet me right here when you return. There is nothing like coming home from a great vacation and having it ruined when you get back».
Well that is exactly what happened. I called him as he requested and we spoke a couple of times. He finally told me as my family and I were walking out of terminal area that he was dropping off another set of passengers and would be there shortly. 10, 20, 30 minutes went by. I called him back and he said he was just getting into Manhattan and would be there soon. Another 10, 20, 30 minutes go by and I call the dispatcher. The dispatcher contacts him and I was told that he is at the pier but his van broke down. They have another van in the area and would be there soon. Well it was an hour and half and several phone calls with the new driver to explain to him where we were.
Got off boat at 10:00 and should be home around 12:30. What ticked me off the most was that I was in constant contact with the original driver and he did not give me the courtesy of a phone call to let me know te status, knowing full well he had lied to me. Best part was I gave him a healthy tip on the way down thinking that I may not have cash when I return. Also, he takes a charge slip for both ways and says they won’t charge until I return. Guess what? Both were charged the day I was dropped off!!!
I hope this is not typical service but I felt duped. Thought I would let others know.

I am a «frequent flyer» and have used Kelly’s many times in the past to get from Bayside to /​from either LaGuardia Airport or JFK. They were always on time. The cars were clean and the drivers were professional. Their rates to/​from the airport are reasonable. I try to support Bayside businesses, so I have no issues using Kellys. However, they can use improvement. As everyone says, they need a better dispatcher. If I was the owner, and I heard all the complaints about dispatch, I would find a new one. I don’t know WHO the owner of Kellys is, so maybe the owner = dispatcher. I would like to see them take payment via credit card, without calling AHEAD every time. When I am at home, I call and give them my cc number over the phone. When I am at the airport, I am NOT going to shout my cc number at the airport, so I am usually paying cash. So… Kelly’s needs to get with the times.
They also need MORE drivers. I think they lost some drivers, because over the past few months, I am told often that they have NO cars available, even when I call 6 hours ahead. This is ridiculous. I can understand it happening infrequently, but it has been more frequent lately. I am glad they are honest and tell me there are NO cars available. However, that forces me into using a back up plan. Either I drive myself and park at the airport or I call a friend.
Last week, I called Kelly’s at 9 pm to reserve a car for 4 am to get to LGA. Guess what… no cars. So, I signed up on U**r (can you guess who that is?). At 4:00 am, I use the U**r app and 10 minutes later, there is a car at my door. The driver was very nice, professional and the charge automatically went to my credit card with an emailed receipt. VERY COOL.
Then on my return on a Monday evening at 4:30 pm, I call Kelly’s from LGA to get a ride. Guess what… no cars and the wait will be at least an hour. So… I go back on my U**r app and 15 minutes later, I get another driver who is nice and professional and the charge automatically goes on my cc.
I am very sad to say that while I may give Kelly’s another try, I am getting the impression they are not willing to do what it takes to keep satisfied customers. And that is SAD for the Bayside community.
Kelly’s motivated me to sign up for the U**r app and I honestly don’t know if I will go back to Kelly’s. Maybe I will give them one more chance… for my trip next week. If there are no cars available, that may be the end of my efforts to try to keep my business in Bayside.

How is this place still in business? With all the horrible reviews? Well, I’m about to add another bad one. I wish i can give it NO STARS.
We live a few blocks away from this place and called to get a car. My BF called at 6a. The rude old man at the other end of the phone said, «it’ll be a half hour». Then my BF replied, «well, I need to be in a cab by 6:30a…i will come to your place.» The rude dispatcher then rudely says, «well, if that’s what you wana do!»
Seriously?! These people are SO rude, unprofessional, unappreciative of their customers, and WILL rip you off! How is it that these guys charge MORE than yellow cabs? These people will take advantage of your desperation and take you for every penny and treat you like crap.
They either need new management or a better cab company should take over. Its a shame that they’re the ONLY cab service here. It’s right next to the LIRR. They’re horrible.
With the call we made this AM, I just had my BF call another cab company. Caprice from Flushing. They got here in 10 minutes.
Kelly’s needs to shut down. The old man on the phone sounded like he hated life. So why hire someone like that? He’s disgracing the Kelly name all by himself.
Whatever, they suck. Period!

Normally I like to drive, but recently I was injured and needed to take cabs everywhere. I used Kelly’s years ago, so I began calling them again. They were very nice and professional with me. When they were running late, they told me up front, when they didn’t have a car they told me up front so I can get another service. My experience with them was positive… I find them reliable, respectful and know Queens better than any other car service. They definitely get my vote.

Wouldn’t recommend. But unfortunately no other option.

I agree with the last poster, Kelly cab is horrible, rude dispatchers and overpriced, however they are basically the only show in town. I hope someone is inspired by how terrible they are to open another car service in Bayside, Kelly cab should be pretty easy beat.
Anecdotally I can give you my experience. I had a flight on a Monday morning, I called them Sunday afternoon and scheduled a pickup for 645 am, they said no problem. Monday morning arrives, 645 am arrives, they don’t show. I call them and say they don’t have me scheduled. So I had to make another appointment with them, give them my credit card information all over again, meanwhile having the dispatcher acting like I am making it up. The driver shows up 20 mins later and drives me to JFK from Bayside all for the low low price of $ 40 and I nearly missed my flight.
Avoid Kelly cab at all costs.

Let me start off by saying I’m writing this from my frustration that I’ve been waiting over 25 min for a cab I called over an hour ago. The dispatcher rudely told me I’ll have to wait an extra 15 min at least and I told him that he should’ve called me to tell me that to which be relied sorry I didn’t get a chance. So right now I didn’t get a chance to call them back and tell them I chose another cab company which is here within a few minutes after I call. It’s your job to run this place properly so either do it right or don’t. Oh let me add that I took this cab yesterday out of desperation and they made me share a ride and still pay the full price. Is that legal? Don’t rely on them. Seriously dissapointed.

I wish I could do negative stars.
First they have the nerve to over charge but nope they need to take it a step further. Making comments about my fiancé’s luggage be a smudge heavier saying that «the women (luggage) are always the heaviest.» Yet I still was giving them a chance, we pay and he doesn’t help us with the luggage and blames it on cops. Please do not use these guys and give a real taxi service a try.
Seriously, do not use this service.