Best Buy

I went in very undecided on which washer and dryer to purchase. After being politely greeted by Emma, she recommended a few that suited my needs after explaining to her what I was looking for. Now I have to admit, I am a bit picky in what I was looking for but she was patient enough to work with me and help me find the ones I needed. After setting up a delivery date that same week for me she was more than willing to help with any other questions I may have had and told me to call and ask for her if I needed anything else. Great person to work with and I appreciate the time she took to help me.

I have tried to get an exchange on a FITBIT that I received at Christmas… We have exchanged it twice when my relatives were in town. its still not working right so now, i have to track down an original receipt… dont shop these people… horrible customer service. even their online FB people are a joke

Been standing around waiting in car electronics for 30 minutes for someone to help me even after getting someone. All I’m trying to do is ask a simple question but I guess its too much to ask to get a little customer service anymore. This is why Circuit City went out of business.

We have been to this store 2 or 3 times stalking the new 4k tv’s and each time multiple people ask if they can help us. Finally we bought one last night and the associate was very patient and knowledgeable. It was a big ticket item so we were taking a long time weighing our choices. He helped us make a decision we were comfortable with. He even let us know there was an pen box item on sale in the same model we decided on so we ended up saving some $$.
This place is clean, has helpful staff, and a decent selection. Not sure why they get bad reviews.

I have been to this place 4 times in the past year and I had an absolutely horrible experience each time. Once to purchase a new RAM card for my mother-in-law’s computer, the card was stocked in the wrong place and Best Buy did not honor the price difference. This same thing happened several months later when me and my husband were purchasing a new xbox controller. There was a sale sign on a fully stocked peg (the sticks they hang on) for $ 25, but yet again, due to someone stocking things wrong and nothing of my fault at all, they did not honor the price at all. All other stores would honor this, but not Best Buy I guess. A third time and problem was me and my husband were purchasing a new TV with our tax money. We came in and decided on a TV and we went to ask a man about buying it, and he just looks at the shelf and says «nope, we’re out» and walks away. That was it! He didn’t even bother to check the back or anything, or maybe order it for us, or find it at another store for us. He was more interested in playing with a stereo and putting on some extremely loud annoying music. On a fourth occasion, I was purchasing some headphones. I went to check out and wanted a price match from another store online. (difference of about $ 7) and this is a policy that they honor. I stood at that register waiting ten minutes for a manager to come approve the transaction, holding up the line, and pissing me off in the process. Not to mention that all the people (teenagers) who work here avoid eye contact and helping customers, and will stand behind the counter and talk to each other and not even turn to ask if you need help. I have worked retail for 8 years, and the practices at this store are just ridiculous to me. If these situations were to happen to me at the stores I worked for, I would have to do anything to make a customer happy, and to make a sale. The only reason I keep coming here is because they do price match, and its annoying to drive into Houston to another store.

Great service, multiple people asked me for help. Great security staff, felt safe, and clean shelves and good product placement. Not bad for Baytown!