Patients Emergency Room

I’ve gone twice. Both times I was simply amazed by the entire experience from start to finish. The wait time was non-​existent, I was moved to a room, spoken to by a nurse for the basic info, and explaining my symptoms to the Doctor before I completed my check-​in paperwork. They were more than accommodating in regard to the pain that I was in, and listened to me in regard to the management of that pain. I was comfortable and cared for, with an accurate diagnosis and discharge in under an hour. A few weeks down the road I got a HUGE bill from my insurance. I called patients to ask about it, they immediately took stock in my concern and informed me to disregard my insurances bill. Then to my utter disbelief PATIENTS ER called MY insurance and dealt with the discrepancies for me. Then, they called me back and informed me that another bill for less than $ 100 would be reissued. Then to put the cherry on top, Patients apologized for the miscommunication between them and my insurance; despite the fact (in my opinion) it was my insurances fault. That was a while back now and I haven’t received any of those repetitive random bills for miscellaneous unknowns either. This place really changed my views of the medical system. Thank you Patients.

These people were amazing they took care of me I am really glad I went here not saying I want to go back but if I need medical treatment I will come to them first

I was a patient at Patients ER and was very impressed. The waiting room was nice, and inviting — with snacks and coffee.
I got in right away and was greeted by friendly nurses and doctors who were all knowledgable in my case. With this being an ER I was afraid I would have to stay all day; but they got me in, feeling better and on my way in under 2 hours! Highly recommend Patients ER!

We had to visit the Patient ER last Sunday for a minor emergency. I was amazed just walking in the door. Not your usual Minor emergency clinic. This is an actual er. The staff was professional, courteous, and very nice. We were seen immediately and even the family members waiting were perfectly happy to wait in the lobby, which had coffee and snacks waiting to keep them content.