A-Z Management

AWEFUL!!!
I looked at 2 apartments and put a $ 300 deposit on one of them. My credit is not great but i had a cosigner. I asked twice, if i needed the cosigner, would they have to be on the lease. Both times I was told no.
2 weeks b4 my lease ended on my apartment in michigan, and i had to move, i was informed that the apartment i had put the $ 300 deposit on was given to another applicant and that i needed a cosinger LISTED on the lease as a tenant. I asked to have my deposit returned to me.
They sent me the money order, that was made payable to AZ Management, which i could not cash or deposit into my bank account. I called them and asked them if i could send them back the money order and have a check mailed to me … yes, no problem …
I sent my new address, in the same envelope, with the money order. They sent it to the wrong address and i never got it. I called and asked them to issue another check and to send it to the correct address.
It took 6 WEEKS! I kept calling and getting the run around. I finally got the check today.
I am a disabled retired Veteran on a fixed income. It made it difficult for me to pay my bills and buy enough food for the month.
They are the most unprofessional, incompetent management company i have ever dealt with.
THINK TWICE B4 DOING BUSINESS WITH THEM.

I just walked by my old apartment. It was a good place. I didn’t have any problems with them getting things repaired when needed. You know the saying you don’t what you got til it’s gone? That’s how I feel with AZ Mgmt. I have this slumlord landlady in Tremont now. Now I miss having an organized property manager. Grass ain’t always greener.

I wont write a lot as I am still renting here but Renters beware. This place recently bought my apt building and I have been less than satisfied. The will nickel and dime you for everything. Everything is ala carte. I am paying for all my utilities expect trash removal. They are making changes to the property without even thinking about the effects it will have on the current residents. They make threats such as if you don’t report a leak timely you will be charged. they you report a leak and they never come around to fix it. The response to work requests are lousy. They take several days and weeks to respond. During that time they wont to enter your apartment whenever they feel like it. Totally unimpressed and will leave as soon as I can. Also really seems they are forming a monopoly in Cleveland :-(

If I could give negative stars I would. I have been living in one of their properties for a few months now and I have never been treated so poorly by any business in all my life. The first issue we had with them happened before we even signed the lease (I wish I never gave them the benefit of the doubt) when they surprised us with a mandatory «pre-​leasing fee» that was never mentioned when we toured the apartment or paid the $ 40 non-​refundable application fee and the partial deposit. At this point we were still willing to move forward hoping this was the last of our difficulties. But it only got worse. On our move in day we met with a women who was 30 minutes late to let us in, gave us the wrong keys, didn’t know the answer to any of our questions and didn’t bring the contracts we needed to secure our parking space (that we had already paid for). She then assigned us a parking spot that had already been paid for by another tenant. When she finally gave us a parking spot that was free, the contract was delivered with the wrong parking spot and the wrong name. We promptly notified the property manager who didn’t get back to us regarding this issue for another month and it had the wrong name and spot ONCE AGAIN. This issue still has not been resolved.
When we received a notice that our parking garage needed «emergency» repairs a couple days after city inspectors came by the complex (mind you, I had complained about the same issue a month prior), we were told to call the office to find out where we would be allowed to park. After getting instructions, I asked for written confirmation of the arrangement as it involved possibly having my car ticketed or towed. Our property manager balked at this request, but after I pressed I received it a day later. Because of the hesitance, I called the city to confirm the arrangement which included overnight street parking (which normally would result in a ticket) and they confirmed the arrangement verbally but did not have my license plate or car down as one of the vehicles given the privilege to park. This was peculiar to me as I had already given it to AZ Management over the phone and they assured me it was confirmed with the city.
Also, our oven and stove didn’t work from the day we moved in. It took a full week for them to fix the oven, only after we had to call the emergency number (several times over several hours because usually nobody answers it) because our apartment filled up with leaking gas.
We also had a broken blind from the first week we moved in that took 7 weeks to replace.
Today I came home to a car parked in our parking spot (who has done this several times before). The number they provided us to call is an answering service who can’t do anything about it. There is no way to get in touch with the property manager after hours.
There have been even more issues but it would take too long to write about it.
If we weren’t locked in to our lease I would move out in a second. I am appalled by their lack of basic customer service and inability to manage their properties effectively.
Whatever you do DO NOT LEASE AN APARTMENT WITH AZ MANAGEMENT.