Macy’s

I have always been more of a Macy’s fan when it comes to this type of department store but today I found myself at Elder Beerman because Macy’s didn’t have what I wanted. I have been on the hunt for a dark red loafer/​flat for a few weeks. I found an Anne Klien that I loved. It was available in three colors, one of the them being dark red. But Macy’[s only had it in black and according to the shoe department salesperson, it was not available anywhere in the whole of Macy’s in dark red. Apparently the buyers for Macy’s don’t think we like colors anymore exciting than black. Imagine my excitement when I found the dark red version at Elder Beerman in my size and it fit perfectly! In addition, this Elder Beerman had an extensive collection of mid-​range designer shoes like Michael Kors, Calvin Klein, Ralph Lauren, and Vince Camuto. In my opinion, Macy’s could learn something from their competition.

Macy’s is huge and it’s good to have the same merchandise in every location, although there have been quite a few changes as Federated Department Stores assimilated one chain after another. They have practically everything that isn’t Target or Walmart-​related since May Department Stores fell.
This location is more reassuring than amazing, and I’m glad to have an alternative to Elder-​Beerman/​The Bön Ton/​Carsons.

In most regards, this is just like any other Macy’s store. Specifically, this review is about the Fine Jewelry department.
My dad bought me a ring for my birthday. But not knowing what size I wore and wanting it to be a surprise, he guessed and decided to buy the extended service plan so I could get it resized at no cost to me as the extended service plan included unlimited resizing (You can read about that here —
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My dad bought the ring in Columbus, but I took it to the Macy’s closer to me here in Dayton to get the correct size. I took the extended service plan form with me but they told me that I still had to pay. That sizing wasn’t included in the plan. When I explained that was specifically why my dad bought the plan she went and got a manager who told me the same thing. I’d have to pay. She gave me a pamphlet about the extended service plan so I would know what it covered in the future.
I agreed because I really liked the ring and wanted to be able to wear it. So as I was waiting for her to fill out the paperwork I started reading the pamphlet. Fourth point down — Yup, free sizing. I pointed it out to her and she looked shocked. She went back and got the manager who was also surprised. Apparently they had been charging people for it all this time.
I added an extra star because they did make it right for me. They didn’t charge me and rushed the processing so I could get my ring back sooner. But I wonder how many people were charged when they didn’t have to be. Concerning that a company’s employees don’t know what is on their own literature!