Chase Bank

I’m giving this rating specifically to a banker in this branch who delivered exceptional customer service in a time of dire need. I had just recently moved from San Jose to Beaverton and within the process lost my wallet with all my cards/​ids /​and much more. I was pretty frustrated with the whole situation to begin with, I went to the teller to see what can be done about ordering a new card asap, and the teller directed me to an excellent personal banker– Steve Him.
He completely understood my situation and guided me through a method of SAFELY and SECURELY getting access to my finance. Not only did he diffuse my frustration with the entire situation, he also made my account feel extremely safe while getting access to my money as quick as possible. 5 star service from a great personal banker — Thank you

Their in house customer service reps, NOT tellers, are not readily available in person or via a telephone call. They have 10 empty desks in their lobby pretty much all the time with only one… perhaps two people at any given time to help you. I have also received conflicting information while IN this branch! I’m ready to take my business to our local credit union.

Most of the time service at this bank is fast and efficient. I took one star off because some tellers are not familiar with some not-​so-​common services and get visibly frustrated when you approach them with a request they haven’t received before (something the bank actually offers): One time I had to deposit an uncommon type of a check and upproached a drive-​thru window due to a very heavy rain outside. The teller in the window got frustrated and upset because she didn’t know how to process that type of a deposit and made me go inside and wait for someone else to help me.

…Great service even though I am not an account holder. Went in to get some change and they were happy to give it to me without hassling me about having an account or not. There are those banks that will ask and hassle you about signing up for this or that.