GameStop

Love these guys! Crew is super helpful, they actually care about the store experience without being pushy. It’s always the same set of people there and the consistency of the service is absolutely amazing. They have always been willing to answer my questions, offer up the best deals, chat when it’s slow, help us look up online orders/​info. Love it here

I love this location… no one knows it’s here except for gamers… moms of pre-​teens avoid it or don’t realize it is here… the staff seem much more prepared to help because it isn’t as chaotic as the Tanasbourne location and there is always a better game selection because of the smaller crowds… highly recommend this location if you need space and advice. You will get lots of attention from the staff here.

This is my «go to game store». The staff is always polite and friendly. Multiple times they have gone out of their way to assist me and I greatly appreciate it. It’s clean and I am always asked if I need help (which is frequently) and my request is always answered.

Small, but tidy place. Put an item on hold, got exactly what I needed quickly. Employee (game advisor) Riley was a nice guy.

The store was pretty crowded and it took about 15 minutes to get to the register, but all of the associates were helping people as best they could. I purchased a Steam giftcard using a digital giftcard on my phone and the transaction went smoothly and without issue.

I’ve only had a couple interactions with this store but it was enough to keep me from going back.
1. I sold my Wii to them after attempting to get rid of it on eBay and Craig’s List I figured there wasn’t much of a market so I didn’t care what I got for it. If you go in with that mindset, you’ll be good. If you actually value your items and know that you could get more elsewhere, do not go to Game Stop. Best Buy, across the parking lot, has better trade in offers for almost everything. The girls were friendly when I was in there so that’s why they are getting two stars instead of one.
2. The sale of the Xbox. I called this store just to get an idea of what they’d offer for my Xbox. Once someone answered I was immediately put on hold, no problem because I get they are a busy. Ten minutes later a different person answers the phone and I launch into my Xbox questions. His response: I don’t have time to do this right now, I’m helping people who are here in the store. Wow. I’m sorry that I am not important enough to deserve help because I’ve chosen to call you rather than waste yours and my time in your store. Needless to say, I didn’t bring my Xbox in… Brings me back to Best Buy. I took all of my Xbox items in to Best Buy got $ 50 for the console (more than Game Stop offered after I researched and dug through their crappy website) plus $ 50 towards my Xbox one.
With all of the trade in options out there both online and through stores you’re better off avoiding Game Stop.

So, I came into the GameStop at Barnes Rd (no Unilocal for their store) a few weeks ago to pick-​up a game I reserved online that was on sale. The email said they’ll hold onto it for two days, but when I came in to pick it up on the day after I reserved it, they had already sold it. Seriously? I was in disbelief, because they sold my copy that I had reserved the day before. The guy (didn’t catch his name) tried to argue that they only hold onto it for one day. However, I showed him my email and he had the «oh shit» face. So he gave me a gift card for that game and he said he would order it and I asked him to send it to the GameStop in Tanasbourne. He said it should come in on the following Wednesday. So I decided to check in at Tanasbourne, but it turned out they had no order information on the game I wanted. One guy said he’ll order it. Now, it’s been another week and there is still NOTHING.

Good prices on used games, but nothing fancy or exceptional service. The store was clean and we were in and out within 20 minutes. Will go to again I’m sure.

Place is crap ! Tried to buy some Wii games for my daughter, we found a few good ones. We went to go pay for them stood in line for ten minutes only to be told that they couldn’t find any of them ! Ridiculous!

Slow workers and stuff was everywhere. Line was 5 deep with 1 worker not doing anything.

I went to the Hillsboro Tanasbourne store to buy a game today. I waited in line for 15 minutes while the guy working there yapped his jaw with another guy, who by the conversation seemed to also work there, but wasn’t on duty. Furthermore, ANOTHER guy who most definitely worked there, but ALSO was not on duty was talking to them and proceeded to cut in front of myself and 3 – 4 other REAL customers to deal with his business first.
It was rude and completely unacceptable to ignore customers like that. I can buy video games at a hundred different stores in the area. I will not be returning to this one.

Sorry, but this place is a complete rip-​off when it comes to trading in your games. I almost NEVER go here, but I got a giftcard here for Christmas so I decided to trade in some games towards a PSP.
They were only going to give me $ 18 for «The Saboteur». Screw that. I went to Game Crazy around the corner and got $ 30 for it. Game Stop is notoriously famous for lowballing you when you go to trade in your games, so I don’t understand why so many people think its a great place.

Great prices on used games and gear and a knowledgeable staff make this one of my favorite places to go for my NintendoDS and XBOX 360 needs! We purchased one wireless guitar that wasn’t functioning properly, and got no guff upon returning it.
Thanks guys!

Before we get started, a few disclaimers that I think should explain this review in a bit more detail:
1) Corporate video game retail chains are notoriously skeezy when it comes to their practices. Unfortunately, no matter how great the store employees are, they are forever looming under the corporate shadow of a group of folks who always seem ready to flirt with the «dark side» of consumer protection laws. With that said, the BEST such a store can achieve, in my eyes, is a 4.
2) The fact that these places are «full-​service» (ie buy, sell, trade) is a misnomer; anyone who actually trades in at these places either doesn’t care that they are being ripped off, or has no idea just how much their games and consoles are actually worth.
With those point out of the way, this place is as close to perfect as a GameStop actually can be. The staff keeps the store in pristine condition with a very easy to follow lay-​out which makes your trips brief when you need them to be. For those who enjoy a bit more banter, the staff is extremely knolwedgeable on product, and are always ready with a release date or street date whenever you ask.
Thankfully, it is also low-​pressure sales, which means that you actually FEEL like spending more money there, rather than have someone force you into a promo. I put all of my pre-​orders at this location, owing in whole to that ability to do my own thing and have a bunch of competent folks behind the counter help me out.
This location is a pleasant place to do business, and with the sheer number of people who can be seen there on any given day, it’s not exactly a secret. Still, these guys know what they’re about, and it’s NOT making the customer feel like crap or brow-​beating them into a certain lame Mortal Kombat cross-​over.