Chili’s

First time we visited this location, my husband and I ordered the 2 for $ 20. On the menu it states that you will received 2 FULL entrees, this was not the case. I ordered the ancho sirloin that, according to the menu, was a FULL entrée and should have come with fries. I received the steak, a couple of hard asparagus stalks and tomatoes. When I inquired about the fries I was told the 2 for $ 20 doesn’t come w/​fries. What? The menu stated it did. Well, I didn’t argue about it, I just went home an emailed Chili’s to inquire about it. They responded stating their website AND their menus were incorrect in stating that they were FULL entrees, so why not change the website and menus to reflect the correct information? But they did send $ 20 in gift certificates, which I appreciate. So, tonight we went back to the Bedford location. My children ordered the enchilada plates and I ordered the Guac Burger. My kids plates came out filthy looking and my plate had a glob of something on it and something red smeared on the corner. When I asked the mngr if the plates normally look that filthy he told me that «it’s splatter from the enchiladas going through the oven, but my plate shouldn’t look dirty.» He did nothing about my dirty plate, just said thank you and walked off. And I can understand that an enchilada plate would splatter going through an oven, but why serve it dirty? I mean it looked like the plates hadn’t been washed all day. Presentation is everything, especially when serving food. Anyway, the waitress (Zaira) was friendly and as attentive as she could be w/​the amount of people that were there. The mgr was also friendly, but disappointed that he didn’t attempted to do anything about my dirty plate that «Wasn’t supposed to be dirty». I can say for certainty that will won’t be back to this location. I’ve dined at several Chili’s locations and this is the first time I’ve been served food on dirty looking plates.

Great job Chilis team! Everything was fast, tasted fresh, and the team of servers were great. We come to this location often and appreciate the consistency.

I’ve had some pretty good service at this particular location. Particularly for a chain and having had bad experiences at other chilli’s one of which is closed and the other being in grapevine so older locations.
Staff has been nice, friendly, and the right amount of attentive. Leaning one way or another kind of depending on time of day. I’ve only had one time it fell a little lower than expectation but it was the one time we’ve been there that it’s been slightly busy and my parent were with us. Which if you know my parents that can be stressful cause yeah …
Anyway, it’s your standard chillis. Foods not out of this world but not horrible. Never had anything come out wrong at this location, I don’t think cold either.
So if we decide to go to chilli’s this is the one we will go too.

We went to this Chili’s on March 15^th. We were seated quickly and the waitress came over shortly after. We ordered an appetizer which was fine. But we waited a long time for our burgers. The waitress didn’t update us on where our food was. Finally she told us the burgers were ready but the fries weren’t and asked if we wanted burgers and fries to come out together or did we want to eat the burgers now. We chose to have all parts of our meal at once. Finally the food came out. The bun as very hard and the meat was dried out. I requested new lettuce since my lettuce was black and wilted because it had sat under the heat lamp. I tried to put ranch on the burger to soften the bun. It was the worst burger from Chili’s I’ve ever had. I mentioned it to the waitress. She didn’t seem very concerned and just said I could talk to the manager. After a few minutes, a woman walked to my table and just said «did you want to talk to me?» No introductions, nothing. I told her about the burger and she offered to take some off my bill. She seemed to be tired, annoyed or both. Worst Chilis I’ve ever gone to. Won’t go back.

The food is fine, but the service is so slow that I had to put my meal in a to-​go box so I could get back to work on time. If you need to eat and be gone in under 45 minutes do not come here. It takes forever to eat even in the bar area.

I prefer this location over the one by glade. I had a bad experience there. But here the food is always up to par and the servers I’ve had have been very friendly and good at their job. They check on you and let you know what’s going on. This last time the food took a bit too long even though the restaurant was pretty empty. But the server let us know and was attentive. As long as I live in the area this location will be my go to

Wouldn’t even give this place one star, went here for a quick lunch with fam (wanting to try the vegetable fajitas).
We were led to the most crowded caddy-​shacked part of the restaurant with no consideration of my brother and his crutches. We got a new booth of course and were greeted by a young waitress.
Let’s just say she gave us our drinks and ran off. Yes. We sat there 20 minutes. Watched our waitress check her other tables and not even look in our direction. So we decided not to waste our time, and left. No one even noticed. No waiter/​host in sight lol.
Not to mention this Chili’s menu sucked! I mean it barely had anything on it! The water tasted good though!

I like this location. It is comfortable as compared to many Chili’s where the seating is bunched together. I think the menu has improved a lot over the past year and we go to this location about once per week. We find the service to be very good and the food selections good for those that want to eat sensibly, which unfortunately I have to do. They have a couple of guy waiters there we really like; Casey and Robert. I’m sure the others are good as well but these two guys will really take care of you. Think I’m eating there tonite.

I mean, it’s a chain restaurant, so you SHOULD know what you’re getting when you’re going, and not expect fine dining — but the only consistency here is crap service and worse food. I’ve been a few times now and after last night, never again. We thought with the change in management, the issues would improve but we were wrong.
To highlight specifics from last night’s visit, the chicken fajita meat wasn’t cooked fully or was just taken from frozen to microwave because it was rubbery and gross. Also, we asked the waiter if we could have our spinach queso without pico de gallo and cilantro — it came out with pico and cilantro but no guac; he then argued with me and said it wasn’t cilantro, it was spinach — took it back, scraped off the pico/​cilantro and added a scoop of sad, grey-​green guac, thereby losing our queso fresco and the bubbly cheese on top … awesome! In the past, we’ve walked out due to poor service, returned months’ later to similarly bad service (nothing like ordering chicken and getting fish!) and my husband has promised never, ever, ever again to talk me into going to this location just because it’s closer.
My vote — go to the Chili’s at 121/​Glade, they always have great service and have never gotten our order wrong.

Well appetizer was good. Service was goodish. But the meal was disappointing — got chicken and beef fajitas-​the beef wasn’t in strips. It was a one inch chunk– I was told it «weighs». Lol. My meal was «comp» by manager and the waitress came and quickly too away. Really!?! Is that a comp!?! Anyway just poor customer appreciation — it was my first and last visit to this location. I will continue to go to 121 Euless.

We been here a few times already and gotten great services every time. And their food is good too.

Slow service. No personality. Consistent chain poor performance.
Food was ok.
I really hate to feel like an inconvenience to the servers.
Not a fan on this chillies.

Five of us went there last night but two of us just ordered dessert. I got the cookie and ice cream skillet and my son got the brownie and ice cream skillet. Both of us thought they were just ok.

Last night I had the spicy shrimp taco plate which was amazing, especially with sour cream.
A bit too spicy, but the good kind of spicy!
My boyfriend had the Mexican plate (chicken enchilada, chicken taco, and tostada.)
Amazing, if you’re going for Mexican at chili’s.
We had the little chicken the ders for the little on, surpringly he ate them. (meaning he’s a stubborn eater, lol)
Ask for rob!
Third time we had him, and its always a great expeince.
He’s on time. fast paced, and really nice.
We’ll be back for dessert!

This Chili’s is located in the old Bennigans building. They did a great job of rebuilding and remodeling and turned it into one of the very nicest Chili’s in the DFW area. The staff is always friendly and courteous. The service and food are good.
I do wish the city of Bedford would outlaw smoking in public buildings. The tobacco smoke from the bar is the only fault I can find but you will find that in any Chili’s located in a city that allows it. Ban the smoking. Otherwise, this Chili’s is good.

The food here is good, the service friendly. So why the low score? The smoke, the dirty dishes and the general unkept appearance of this place.
I’ve been here twice and each time (6:00 PM) there were a number of tables around me that remained un-​bused through my entire meal. The bathroom is overflowing with used paper towels, counters filled with trash.
I think someone else said it best: this place needs retaining from corporate.

Nasty smoke filled bar, had to seperate and wash my clothes in laundry seperately. I should have left immediately upon entering. Will not be back until they clean up the place. Why ruin a brand new restaurant?
«It’s a bar» does not make my rights not to have my personal space infringed.

I have had 4 experiences with this new location and EACH and EVERY one have been bad to horrible. The food has been sent out cold, my to go order (that I placed online) was wrong and to top it all off, the staff is very lackadaisical and customer skills are lacking a great deal! Why go back you ask? Answer, I will not go back and I rather choose to drive an extra 5 minutes up to the 121/​Glade location. Senior management might want to step in and do something about this poorly run location…

this is a generous 4 star lol. i took in account it was new and wasnt highly staffed.
walking in it looks really nice. i did not like that i had to wait 30min just for a hostess to even get on the list. apparently theres only one and she is also bussing tables. thats not cool. when i finally got to see a hostess i even asked, are you guys hiring? her reply. NOPE. lol maybe they should reconsider. anywho it took about 15min to get a table for 12. but we had to sit in 2 different booths, which made no sense because we saw a long table ready for 12 it just wasnt clean. they need to get it together. but i digress i was just being nice i guess. our server did the best she could for us and thats all i can say lol. she was very nice and kept refills she deserved many tips and we accommodated. food took forever to come out and the restaurant was maybe half full. im not sure if ill come back here.
very nice bathrooms everythings clean. be careful though i got a splinter from the booths as they are partially wood. no bueno. anywho the food over all was good price is the same and portions are good and consistent.

This is a really nice Chili’s! The ambience is really nice and modern. The El Nino margarita is really good. We usually swap out the GranGala for Grand Marnier. The skillet queso is still fantastic. The chipotle chicken flatbread is pretty good. I do enjoy the nachos here. If you want something to eat on the healthier side, the Mango-​Chile Tilapia and Margarita Grilled Chicken are really good. Service here is always a hit or miss. Our last time here, we never saw our waitress after getting our food. We had to flag someone else down which was really annoying. There are plenty of parking spots here.
P. S. This is my 400^th review!