Chick-fil-A

I hate writting bad reviews but unfortunately this chick-​fil-​a has failed me a few to many time. Orderes two spicy chicken sandwiches and a medium sized fry. When I arrived home found that they had given me normal chicken sandwiches. Not really a big issue because all of there sandwiches are amazing but the thing that upset me was the fries. 6 frys in a medium order. I get it waffle fries are bigger but common, you can see how empty it looks.
This location has on almost every occasion messed up my order. Its a shame cause I love chick-​fil-​a and but it for my friends all the time. I’d recommend though going to the location on 360 if you can or just head to P Terrys at least youll get the right order.

This place is pretty much always solid if you need a quick sandwich, don’t want to risk a wait and appreciate good service. The fries are awesome!

Ouch! I really like Chick-​Fil-​A so it kinda hurts to write a ‘meh’ review of one. On the plus side, the services was friendly, and they asked me up front if I wanted unsweet instead of sweet tea in my Arnold Palmer. (Most don’t, and you get a drink that has enough sugar in it to give you instant diabetes).
However, my chicken nuggets were undercooked (mushy, not cold, but underwhelming). The place is jam-​packed in the 11−1pm slot. And the layout of the place… wow. This is one of the busiest CFA’s I’ve been to, and to take matters from bad to ungodly, the drive-​through pattern is cramped, hard to get to, and seems to cut into the available parking. Parking itself is very limited and you may be forced to grab a spot at the credit union next door. Be sure to watch for spots marked for that CU’s patrons, too!
Overall, a pretty stressful place to go, and with ‘meh’ food for such a good establishment.
This place scores a 2 the ‘CTJ Scale’, as noted below.
5 out of 5 stars: Come-​to-​Jesus good. Would be OK passing away after finishing a plate here.
4 out of 5 stars: Come-​to-​Mary good. Would be OK being seen eating here by Mother Mary.
3 out of 5 stars: Come-​to-​Joseph good. Would be OK having a beer here with Jesus’ Dad.
2 out of 5 stars: Come-​to-​the-​Apostles good. Meh. Wouldn’t have my last supper here.
1 out of 5 stars: Come-​to-​Nobody good. I wouldn’t have my penultimate supper here, either.

Love this Chick-​fil-​A! Great service, clean eating area and bathrooms. I have arrived many times only to see two lines wrapped around the place… jumped in line and had my food within a couple of minutes. It’s amazing! Keep it up!

To be fair I was contacted by the General Manager of this location and he apologized for the situation and made steps to fix the issue. I appreciate that he reached out and seemed generally concerned with customer service. I have been back to this location since without any issues so I am updating my review to reflect the situation.

This location is great! The food always comes out hot and my orders are 100% accurate! The best part is the kindness of their employees! The customer service is out of this world!

This chick-​fil-​a location rocks! The staff are the most friendly and courteous. I’m often amazed how quickly the drive-​thru line moves, especially during the busy lunch hour. The food always comes out hot and fresh and is always handed to me with a giant smile. Thanks for the yummy food and friendly faces!

This location is really great. They have clean restrooms and the food comes out fairly quickly. If you dine-​in they bring your food to your table. I thought that was pretty nice. The employees here mess around a lot and gossip amongst one another a LOT but they are kids so it is what it is. Their counter tops are really clean and their condiments are well-​organized. They got my order wrong but fixed it right away so that was ok, too. If you are getting drive-​thru, I would check my order if I were you, though.

Convoluted drive through pattern, lack of available parking spots– for business convenience not the patrons. Takes longer to get through drive thru than it would be to park and walk in– BUT there are no parking spots unless you park in the bank next door.

Slowing going into the abyss.
The convoluted drive through is finally backfiring on CFA. The traffic micromanagement is amazing. They have blocked off a whole row of potential parking spots to force patrons into the drive through circus. [Parking and going in for take out is typically faster].
Tonight the (2) teens taking the orders, in the 2 drive through lanes, made mistakes on the car in front of me and my own. The second station, where we pay, that fellow corrected and charged for my order. By the time I drove to ‘pick up’ station the lane was empty. The hold up was in the (2) lanes of ordering and the ‘order correction’ station.
Once home, my order was 1) wrong and 2) cold.
Two lanes and no parking– it is not faster, not convenient, and I am likely not to go back.

I love this Chick-​fil-​A. The employees are really nice. The only thing that I don’t like is sometimes inside the chicken nugget can be a little gooey. EAT MORE CHIKIN!

We come here at least once a week. My son loves the chicken nuggets. I like their chicken sandwich and every now and then the Asian salad. One of their recent additions of frosted lemonade is really good for those with a sweet tooth. This is one of our backup restaurants that has quick service and very courteous staff.

I’ve always liked Chick-​fil-​a. The quality of their food seems better than many fast food places. I almost never come during the dinner rush, so when I arrived at 6:45 pm tonight, I wasn’t prepared for the nearly full parking lot and the drive thru line around the building. When I asked someone in the parking lot why the crowd, they said this was one of the busiest CFAs in the Austin area.
I considered leaving, but decided to risk the drive thru. I was pleasantly surprised! Two staff members took orders from cars in two lines long before you got to the regular order window, and then you paid at the order window instead of the drive thru window. The process was quite fast and efficient. Kudo’s to the Lake Travis Chick-​fil-​a.
Just a side note, I used to stop here frequently for early breakfast and the staff were always friendly and the food good.

Sad that I have to resort to a 1 star rating when I have had good experiences in the past with this location. The fact is the last couple of times I have picked up food here they have forgotten to include items I ordered. But everyone makes mistakes so I just make sure to check before I leave and no harm no foul. But this review in more an indictment on how they resolve a problem more than making a mistake.
They totally forgot the top bun on my sandwich this time of course I didn’t open the box to make sure there was a bun that’s a pretty standard item on a sandwich but I realize that things happen so I drive 10 minutes back down the road to ask for a new sandwich to replace my incomplete sandwich only to literally argue with the drive thru personnel and be refused a new sandwich. Instead I just get a top bun for my now 20 minute old sandwich only to go back home and eat a 30 minute old cold meal.
I’m not above eating 30 minute old food there are people starving in the world after all but I am above paying for terrible service. I’ll be taking my business elsewhere.

You guys made my day. In an out of the hospital which sucked your employees and food always made the day easy.
Thank you!

The best morning crew is at Chick-​fil-​A in Lake Travis! Awesome service and breakfast. The people make the difference.

Have to give this place all 5 because they are consistently fast, extremely efficient and courteous every single time. Food is always what I expect and no bad surprises when I open the bag like missing items even when I order exactly 5 sauces so I can hoard them up a little until next time. Well run place with good food and super nice employees!

Always great service in Bee Cave

Great service and smiling employees! I always feel welcome when I visit this chic fil a.

Great service and a very clean restaurant.

Ate here today while in Austin. This location always gets so packed! Plus we came at lunch time. I am more than impressed with the service and of course the food. I couldn’t believe the communication between employees and how fast the lines moved.
Always order a #5 8 count and it’s so yummy!
The employees are always so sweet and so professional.

Even though this place always seems to be packed, it usually moves pretty fast. The food is usually hot and fresh (probably because they are so busy!) and the staff is always polite and helpful. We almost always stop here after football, and are never disappointed.

Best place ever! While the food is great, fresh, fast, and always delicious, the service alone is The reason I created a Unilocal account just for this review. I cannot even begin to compare this location to other fast food establishments (which I will not go to because of how terrible they are.) The employees here are always friendly, polite, well trained, and over all seem well educated, which as you probably know is rare in restaurants containing a drive-​through. Whoever is running this place and doing the hiring is a genius! Even if the food wasn’t good I would come back again and again just because every time is such a pleasant experience. They clearly love and appreciate their customers and will make sure you love them in return.
Ps. Rick is the man!

Come here ALOT during lunch hour. But you will receive the same kind of customer service regardless if it’s packed or if you are the only one in there! Always so warm and friendly. There’s an older lady and an older gentleman that are absolutely delightful to chat with, and are really just the sweetest people. All the employees are always so willing to grab things for you, take trash off your table, refill your drinks. You never feel like your bothering them no matter how needy you may be! Thank you guys for being so warm, I always look forward to stopping in again!

The food tastes delicious, and the staff are very friendly. Unfortunately, like every Chick-​Fil-​A, they have long drive-​thru lines. If you come here anytime after 4pm be warned that you might have a wait. Other than that the food is delicious.

The service here is friendly and is absolutely warm. For fast food, this place is a star and a credit to the industry. Coming from New York, you usually don’t get this type of service without paying good money. Thanks to everyone here for making this experience great

This Chick-​Fil-​A location is ALWAYS busy! The employees and management are always friendly, helpful and working hard. The food is always hot and fresh.

Great service. Good fast food. Awesome company and values. Minus one star because I ordered a Cobb salad but got home and realized they gave me an Asian salad.

Top notch CFA.

I love this Chick-​fil-​a location because they are always friendly and offer sauces every time! Honey with my chicken biscuit? Yes, please! Texas Pete sauce with my chicken sandwich, sure! Not to mention chick-​fil-​a is the best fast food chain around hands down.

This place was clean, the service was great, and my food was still hot when I got it back to work at the HCG. They lost 1 star for the «have a blessed day» comment when I left. I know CFA is somewhat religious, but there’s no need to shove it at me when I’m fixin’ to grub some nuggets.

I already feel that Chick-​Fil-​A is the best fast food restaurant, and I know alot of people that would agree with that. The chicken is just so good, always moist and the breading always crispy. I also like that they keep it simple. And lets not forget the fact that they discovered that chicken for breakfast can be delicious when put on an over buttered biscuit.
I even have alot of respect for them closing on Sundays. Yeah it sucks because it always seems Sunday morning is a good time for me to eat chicken biscuit for breakfast, but I never can because they are closed. It takes alot for them to decide to stay closed, they are losing out on tons of money, but they would rather allow their employees to not have to work on that day. Even if the owner started the tradition for religious reasons, it is still around to let them spend it how they want to.
The main reason I’m actually writing a review for them is the excellent service I received. Tuesday nights they have a deal of a free kids meal with the purchase of a combo meal. I ordered my combo meal, than jokingly said, «so if I went and stole someones kid I could have gotten a free kids meal.» The server laughed, than told me, «if you want the free kids meal I will give it to you, you don’t technically have to have a child with you to receive it.» That is about as consumer of friendly promotion you can have. I loved my extra chicken nuggets and extra delicious waffle fries, plus the ice cream I got instead of another drink. Hey, even the free toy, which was a book, was ok… yes I did read it.

Minus one star for being closed on Sunday, when I always seem to have a craving. I know, the owner is religious. That is fine, but sometimes you want chicken salad from Chick-​Fil-​A on a Sunday and nothing else will do.