Toys R Us

The worst toys r us ! It’s super crowded ! Shelves are empty ! And the customer service is the absolutely worst. If you want a pleasant experience go to the toys r us is Monrovia that location is the best

Worst customer service ever. I walked into the store to pick up my online order, checked in and waited for 10 minutes. The guys come out with my items and leaves quickly. I noticed that the box of the leap frog junior was open. I walked after him to let him know that it was open and if I can get a different one, he told me it was the last one. I told him to check other stores, I’m not giving an open box as a gift. He handed me to another female associate who actually helped me, she checked the system which showed there were two, and surprise you had to put in some effort to get these two like locating them and taking them out other box. She was able to help me and get me one in a closed box. The other sales associate was just being lazy didn’t bother to check and tried to give me an open one. Horrible, I am not walking out with an open box, that looks like it was returned, good thing the female associate did her job or I would have to return the item and drive to another Toys R US

After a horrible experience with bad customer service at the Alhambra store, we came here and had the complete opposite experience. We asked for help in locating an item we specifically went for after searching online and verifying they had it in stock. They took the time to check the stock and verify they did have it and search for the item. He even searched in the back for it. They weren’t in their usual spot so that’s why the first guy couldn’t find it. But he didn’t give up and asked someone else for help. They eventually found it thanks to Brandy. So a big thank you for exceptional customer service. I made sure to relay my satisfaction to the manager and explained why I was so happy after the experience we just endured at the other store. She was appalled to hear what had happened but was happy to hear we were leaving the BG store happy. I recommend coming here, the staff is great.

This store has the worst customer service EVER!!! I waited in line over 20 minutes, only one register opened. Employees are walking around on their phones and don’t even care that there’s a line of over 5 people. The cashier doesn’t even bother to call for back-​up. There’s an idiot named Darryl that is just standing there behind a register holding a box like if it was going to walk out. MANAGEMENT!!! time to replace some staff. Get it together.

This store is, unfortunately, one of the mediocre ones. I especially dislike that it’s nearly impossible to exit the stores without going through the cashier line and bothering people. I also find that many of the sale price-​tags are not listed on the product’s.

Employees are almost non-​existent at this location. I walked around for a good 45 minutes and never saw an employee on the floor, the only employees I saw were the cashiers. When it was time to pay it took an eternity, well, it felt like an eternity. Point is, the cashiers are slow, but they are friendly.
The store was low in stock and out of stock on some of the items I wanted. I had never seen a Toys R Us so disorganized. Parking was easy but the lot was full of litter.

This location is not that great compared to the other locations.
The items are limited and there’s always something missing from the package.
I don’t blame the employees here but the neighborhood itself.
It’s conveniently located near by but I prefer to go to one in Cerritos if I have spare time.

It is IMPOSSIBLE to get an associate to answer the phone here! I called 3 times. Once, I even let the phone ring for 5 minutes (I understand they might be busy), but no one picked up! Not even say «please hold, we’ll be with you shortly «. How rude and unprofessional!

Toys R Us shares the same impending doom as, say, Walmart.
It’s just the craziness that is America… The Toys R Us in Bell Gardens (BELL GARDENS, people, NOT Bell.) is no different.
Some parents let their kids run through the store like it’s lazer tag. The other day I overheard a mom discussing with her (I assume) daughter the cost of one toy versus how much money she had collected in her piggy bank. (I thought, wow, parents still do this? Mine did.) She told the young girl, «Choose wisely. Take your time finding something you’ll really love.» Two thumbs up, Mama, whoever you are!
Shelves are sometimes in disarray. (But I’ve seen much worse…)
It’s difficult to find employees to help you if you need it, but we usually manage without help mainly because we’ve already done our homework before coming here.
The staff is mostly friendly. They are very patient too, but not always knowledgable, self-​sufficient, or solution-​oriented. Today (10÷16÷14) it took 4 employees just to tell me that they wouldn’t honor a promotion that was sent to me via email. (See my tip with picture attached.) I have to pick my battles, but I’m pretty sure I was in the «right» on this one…
I’ve been here when the line was really long. Only one checkout stand was/​is usually open, but it moved/(usually) moves fast. Other times it’s not that packed. Of course, I’m not coming here for Black Friday or near Christmas…
I can find most things that I need here. It’s just that I have to pick through other items to ensure the product isn’t broken, dirty, or out of shape. That sort of thing…
It’s located in an okay area, but you may see some homeless people hanging out every once in a while. One time a guy tried to stop and ask me questions in the parking lot and it was already dark. Ain’t nobody got time for distractions like that.
Parking lot is lame. Often crowded.
Review #300

We had a few cashiers and managers that were pretty friendly and helpful to us, but the store is in disarray and somehow remains the same since I was a child and I went there with my grandparents. There is poorly unkempt clearance items the first thing that you see and old stale candy. The help desk is not helpful at all, she gives a warn out cold tepid point in broke English toward bubble guns when we passed more in the store later on that were not in the right shelves and with open packages.
What strikes me is the old rocket ride, that was there when I was 5 or 6, I’m 30 now. Also the sign is very faded and looks like it has not been designed and is in dire need for one. another thing that strikes me is the lack of visible bathroom signage from the front. Even though there was a sign, there is clutter which makes it hard to see the sign. Everything looks worn and faded and it depresses me rather than reminds me of nostalgia from Childhood.
Bell as a whole freezes in time the way a corpse does and it’s inhabitants don’t seem to care, notice, or invest in a sense of pride or culture. A store like this would not exist in Downey, but we have our own culture problems. I just want to go in a store and hear High how are you in articulated English, I want clean rows where things can be found, I don’t want old aged stores unless it’s done with style, year 9 is when you should think about remodelling.
Only reason this place gets a 2 is because they at least have the sense to get Merchandise for the store.

Went in recently and had to return some items, the customer service gentleman who initially helped me was extremely helpful, professional, and nice the return was easy. However as I went in to shop around, I found baby formula on special it expires soon, so I bought it because i was gonna use it before it expired, as I paid for my items the cashier charged me and all went well, but when I got to my car and checked on my receipt i realized they had charged me full price for the formula, I went back so that they could fix the error and return my cash back. I had paid with the exchange credit and cash, the new customer service lady Claudia, I believe, was rude, she was on the phone didn’t even look at me just took my receipt… so as she took it, I told her, I was charged incorrectly for the formula, she looked at my receipt asked me who charged me then she walked to the cashier who charged me, then she came back and did some stuff on the register and told me your getting credit. I responded why? She said because you paid with credit, and I responded, Yes I paid with credit but I also paid with cash and it was a higher amount that the credit, plus this was your cashiers fault not mine. Still she did not bother to look at me, at this point I was upset… at first yes she was rude but I was okay because we all have bad days, but throughout the interaction not once did she respond professionally rather she was rude, inconsiderate, and extremely unprofessional, especially that it was their fault. Oh and still she was on the phone, I waited after she gave me my cash back, and told her, You could have been polite, their was no need for your rudeness. Needless to say, I was unhappy with their service and will definitely think twice before going back, even with the first guys professional help. Like they say, one bad apple ruins the rest of the batch!

I don’t have any kiddos, but I do have nieces and nephews and in all honesty, I try to avoid going to Toys R Us as much as possible, at least this Toys R Us that is.
This place is always packed, and not only is it always packed, it’s always messy, and not only is it always messy the employees are not the friendliest either… and the lines, don’t get me started with the lines… you’ll probably have to wait about 15 mins if not more in order to pay. They never have many cashiers available, and some customers don’t make the checking out process any easier either.
I came across a lady whom wanted the employee to scan the items and give her the pricing prior to paying (mind you, she had a full cart)… then again, we wouldn’t have this problem if the place was kept organized.
Anyhow, planning on going, have lots of patience, you have been warned.

This store is always a mess, the employees are ill-​trained and provide poor customer service. This store seriously needs a make-​over!!! I Rather drive a distance and go to a store were I can expect great customer service with a great selection. Very disappointed! I’m afraid if I continue to spend my money at this store, toys r us will NEVER change this subpar store. If you want to waste your time searching through piles of toys on the floor, put up with employee’s poor attitude, and are willing to wait a long time in line, then this is the place for you!!! I personally will never shop here! I say stay away!

I waited almost twenty minutes for someone to pick up the phone. Horrible customer service after being answered when asking for product availability. Never again

This place never answers the phone. Why do they even have a store phone number n horrible customer service.

Horrible service. Kept me waiting like an idiot for half an hour. Never again am I going there!!!

They have pretty much everything that all the Toys R Us have so in terms of the products you will most likely find exactly what you’re looking for. Checking out is horrible. Literally the worst people at the register. There were 2 people ahead of me and I am not kidding when I say I had to wait 10 minutes for me to buy my stuff. I hope I won’t have to be buying toys for kids anytime soon because this place is a headache when you want to pay.

This Toys R Us is a pain in the neck to get to if you’re exiting off the 710 north.
I ended up going here to pick up a board game that they had. Oh yeah, they were terrible on the phone. Took them 14 minutes to tell me they had something after I spoke with three different people.
The line moves terribly slow as well. Note to future buyers, dont go in the line that is shared for the customer service section unless you want to be ignored.
After waiting in line for about 10 minutes another lane opened up and it was a youthful girl clerk. I was a bit frustrated from my experience so I tried to tell her that I was in a hurry and she continued to try to upsell me, asking if I had a rewards card or batteries… I was like, didn’t you just hear me? Bless her heart for trying to do her job but I just wasn’t up to entertain her. I asked her too if they still sold the toys r us striped zebra gum and she gave me the deer in the headlights stare. I tried to describe that they sold it a long time ago and it was in her moment of confusion that I realized that she was much younger than myself and that I had indeed grown old. It was truly the first time I felt myself get frustrated at someone due to their youth. It wasn’t her fault at all but man I’m 25 and its only going to get worse. Zebra gum wasn’t that long ago was it? :(

Baby section is a bit small, but you will find all the necessities. Board game selection is excellent! Found exactly what I was looking for: Dominoes and a game of hopscotch. Lots of parking, Starbucks close by. Selection of strollers and cribs is limited.