Jimmy John’s

Don’t eat the tuna when I called to let them know that it gave me food poisoning the person acted like it wasn’t true and he was shocked! Unfortunately must not have been properly prepared and kept is what urgent care told me I didn’t just make it up… please be more curious and mindful of the food you serve you customers!

My husband orders from this location while he’s at work… he loved it so much that we visited them a couple time for lunch and I was so impressed. I’m not huge on chain-​sandwich shops but this location makes the best sandwiches and are so extremely welcoming and super cool. Great job guys! You are appreciated :)

Worst place ever. Ordered delivery and they were late and forgot our drinks. When I called to get a refund, they said they dropped them off at the office, but they weren’t there. They did not give me a refund and offered me store credit, which I didn’t accept since I will never be ordering from them again. The club lulu sandwiches that I ordered weren’t even good. $ 20 for bland sandwiches and drinks that weren’t received. Don’t order food from here.

Whenever I go in the same woman always takes my order. She’s rude and always cuts me off before I can finish giving my order. Still rude. Always rude. Their slogan is «freaky fast» but speed at the cost of customer service is disappointing. I hate this location but it’s so convenient for me. I do avoid this location as much as I can. The food is just fine except sometimes the avocado spread is a bit brown and old.

This place really sux. Can you believe they tried to make me believe that TWO SLICES of roast beef on a sandwich is their standard. The owner must be scraping the bottom of the rule book because every other Jimmy John’s (except the other few he owns in the area) know how to make a somewhat decent sandwich.
Go back to Jimmy Johns School and practice more.
Or better yet find a Jerzey Mikes. they know how to hand craft a good sandwich.
I hope Corporate reads this and figures out what is going down in Bellaire aka SouthWest Houston.

Had a horrible experience with this location. Ordered a sandwich to be delivered to my work because I was too busy to go out and buy something. By the time I was free, I took a bite and found that my sandwich was missing MEAT. I called them and they said that upon delivery of the new sandwich, I had to give them the meatless sandwich so that it can be verified that it was indeed made wrong, otherwise my card would be charged. We order from them at least once a week and this was pretty insulting. I will no longer support this business.

…Seriously can’t believe how slow this Jimmy John’s is and how rude the employees are. I’ve ordered from handfuls of different Jimmy John’s and have never ha delivery take longer than 10 minutes. I live around the corner (literally) from this location and they take 30 minutes to deliver my food every time. The whole point in ordering JJ delivery is for quick, speedy service. I always have to call to check on the status, they’re then rude and tell me it’s on the way, and I then have to call back 10 – 15 minutes later to check again. I called today to check on where it was because I had waited 30 minutes for delivery. Manager got on the phone and told me that they got it out as quick as they could and that the driver left 20 minutes ago. I told her that I lived around the corner and she said that maybe «he got stuck in traffic» and that she «didn’t know the conditions outside»…what does that even mean? I live 2 blocks away in a neighborhood. The most traffic you could hit is maybe 3 minutes. Maybe 5. I asked if they had a huge number of orders and she said no. Didn’t offer to do anything to remedy anything and just sounded like an idiot. Pissed off that I gave them $ 9 and someone management needs to see what on earth is going on at this location.

WORST jimmy johns I ever had!!!
Bad customer service, like really bad the employees just don’t care for the business no wonder!
Sandwich came with onion flavor when I specifically told them that I can’t do onion at all due to allergies, and I told them to change gloves which they didn’t
Don’t go there! Save your money and go to other location

Sandwich bread was so stale it cut the roof of my mouth. JJs is normally good and fast. Other than the bread that was the case. But being a sandwich, bread is pretty important.

The WORST Jimmy John’s I have ever dealt with. It had been an hour and still had not received my order. Called to cancel and the gentleman on the phone could have cared less. Never order delivery from this Jimmy John’s…STAY AWAY.

Terrible experience… not «freaky fast» at this store! After an hour wait and a wrong drink order delivery the guy who answered the phone, Collin, at first didn’t want to credit my drink back to my account and then was unapologetic about the wait or the wrong order. Go to another Jimmy Johns if you really want to eat sometime soon.

Service is below mediocre. First the lady argued with me about the multu grain bread vs French (I just said I wanted French bc they’ve switched them in the past). Not very helpful staff. Then when I asked them to cut my sandwich in half (I had already ordered and paid) they said «It’s too late». How hard is it to cut a sandwich after I order at 3pm on a Saturday when there is absolutely no one in the store?

Despite poor service and very slow deliveries in the past, this location is turning it around.
Received good sandwiches today along with good service.
Only 4 stars until I know this place is a 100% turnaround.

I have been here quite a few times and they have always been courteous and fast. They also have never messed up my order which is a huge plus. Another location close by had been notorious for forgetting to sub mustard for mayo and practically ruining what would have been a great sandwich.
Overall, I would recommend this location without a doubt.

Anything but freaky fast! After over an hour of waiting for our delivery we called and the manager said we will put one extra cookie in the bag because, that was the most he could do. Disappointing, they should really stop running those fast delivery ads.

Work often keeps me busy. When I forget to bring lunch, I don’t hesitate to call in a sandwich for delivery. It’s delicious, it’s convenient, and it’s speedy! That’s all there is to it really.

This place reminds me of other food joints like let’s say Which-​Wich except for the customer service piece. It was my first time trying JJ and though I liked the sandwich, their customer service was absurd. We were more polite than the peeps behind the counter and the only reason I bring this up is because they have a big board on the wall saying something like the customer is usually right. go figure.
I had the vegetarian sandwich (#14, i think). It was filling with copious amounts of lettuce and cheese, but the best part of the whole sandwich was the bread. All in all, I would try this place again. Maybe a different one for comparisons sake.

Its your run of the mill Jimmy John’s with your run of the mill Jimmy John’s sandwich. The parking can be a pain during lunch time, they don’t always say hi, and there really isn’t much in terms of service. But the sandwich is reasonably fast, and its pretty darn consistent. Its like they clone your sandwich every time they make it. lol.
I usually get the Italian Club #9 with extra Vito (extra Italian meats, no extra ham). Service is pretty reasonable and staff is cordial. The napkins are hidden in the pickup area. Like Alex C says, its basically a fast food joint, so don’t expect the red carpet treatment. Whats’s important is that its a decent sandwich prepared exactly the same way every time you order it. You know what to expect, and you get what you expect.

It’s Jimmy John’s standard sandwiches. Service was fine. To people complaining about not being greeted or delivery taking too long, IT’S A FAST FOOD PLACE. What do you expect? Lower your expectations a little and chill, you act like you’re eating at Morton’s or something. Parking sucks but hey, the whole Bellaire shopping strip parking sucks, so relax.

I actually ate here, inside the storefront. Not pleased this go round. And I love Jimmy John’s. Really guys, how hard is it to completely screw up a sandwich.
Laundry list time:
1) no greeting.
2) ordered a #9 with NO onions. I got a #9 (I think) with no tomatoes or mayo and a TON of ONIONS. I’m glad I just don’t like them and don’t have an allergy.
3) was addressed as «huh?» when I asked for mayo packets
4) definitely not enough parking.
5) I won’t be returning to this location. And I really love JJ.
Guess why I gave it 2 stars… the bathroom was clean and functional.
Maybe a change in management is in order… there’s a reason why this location is nearly empty at lunch on a weekday.