Factoria Pediatric Dentistry

If you want to be be charged money for work they didn’t tell you they were going to do then come here. Front desk doesn’t care and will blow you off.

We’ve been coming here for years with my two children but my frustration has been building. While the office staff seems fine (nothing spectacular) the biggest issue is their lack of scheduling options. The office hours are only during weekday school hours. In other words, this is completely not ideal for kids who are in school. The lack of scheduling flexibility has created more and more problems as it’s getting a lot more difficult for my kids to miss school as they get older. It’s such a shame.

My older son, 5 year old, had a facial and gum swelling over a long weekend. Dr. Kim happened to be out of town. She asked us to take pictures to send her. After seeing the pictures, she suggested we go to the Children’s emergency room since they have pediatric dental team on call. She made the right call. Ethan had his tooth extracted on the second day of stay after the swelling subsided. Dr Kim kept in contact with us over our stay at the Children’s, and was very supportive.

My husband is a general dentist, and as embarassing as it is, our 2 yr old had a cavity. We chose to bring our 2 year old to this office as not to give him a scary early exposure to dentistry. It turned out he didn’t have to be sedated or even numbed b/​c Dr. Susan worked so quickly and explained everything to him. The fun atmosphere with a promise of a toy helped too. The cavity was still early so no need for a shot but as another reviewed suggested, cavities don’t resolve themselves. They get deeper and don’t always hurt.

Where to begin… my children have come here for many years but now I’m seriously wondering if that was such a great idea. The children like the office because of the TV screens on the ceiling and the hygienists are pretty good with the kids. The last time I came in, however, they told me my son had a cavity he needed to fill. For the first time, I went to get a second opinion since he didn’t have any pain and I thought it was odd that they were fine with having it scheduled out pretty darn far — I can’t remember — 4 – 6 months? I brought him to another pediatric dentist who told me that it was very minor and if he brushed well, it would resolve on its own. Needless to say… no filling and 9 months later, he’s doing fine.
Another negative experience I had was that they pushed my other son to have an X-​ray (normally we go ahead with them but he HATES x-​rays.) because, as they kept pushing after the cleaning, insurance covered it. Well, it turned out that it was not covered because we were maxed out on our annual benefit so we had to pay out of pocket. Furthermore, they wanted us to pay the un-​contracted rate, even though they have a contract with Regence. I basically had to have multiple not so pleasant conversations with the front desk woman to get the contracted rate (and believe it or not — wouldn’t allow me to talk to the dentists, Susan or Jimmy, implying they were too busy/​important). What a waste of time and energy.
Not to say the office is horrible. My 8 year old did have a tooth extracted by Dr. Jimmy around the time all this went on and he was gentle and did a good job. I only kept the appointment out of convenience. However, we won’t be returning.
I would check out the new pediatric dentist on Mercer Island if that is in your neighborhood…

We’ve been going here since 2006. I have 4 children, 10, 9, 7 and 4. All of them love going here! My kids have always been treated with the best and kindest of care We all highly recommend it.
There are two different play areas which helps to distract the younger kids. The kids love picking out their own toothbrushes and flavored toothpastes. The kids are very easily distracted with their individual TV monitors over each chair. They always look forward to a movie while getting their teeth worked on. And when we leave they always go home with a bag full of goodies including a toothbrush and paste, stickers and a toy.
We really appreciate how well our family is treated and cared for, and hope to for years to come…

I didn’t expect my 2 ½ year old son to do well in the chair today, but thanks to the very friendly staff and environment that he enjoyed his first cleaning with Dr. Susan Kim today. The TV screens on the ceiling helped, and they really care to make kids feel comfortable. His first visit here was a success.