Goodyear Auto Service Center

Bunch of crooks who try to steal your money

Went in for a nail in tire repair and wanted to charge 32 dollars and there customer service was lousy. Went to sears tire repair and was 18 instead.

the last couple times I’ve been here, the staff has been great! Hard working guys! If you’re looking to get a drive thru oil change, this is not the place. They have to get your vehicle lifted to change your oil, so it might take a little bit of time which they tell you online if you care to even read the notes. They are conveniently located across from shopping centers so it makes it easy to drop off your vehicle and do some shopping while you wait.
Everyone is going to have a bad day here and there. We are all human. If you are nice to someone, they will be nice to you. Wherever you go in life, whatever you do, always carry a smile with you. My dad is a mechanic and sometimes his diagnostic on vehicles will be different from other mechanics. Not all doctors work the same, not all cooks cook the same, not all teachers teach the same… Think about it. It’s always good to get multiple opinions, but whichever one you like least should not be heavily criticized.

What a joke for a «service center» Made an online appointment for oil change entering all car details etc. Manager at this store refused the oil i wanted 5 – 30 weight because manufacturer recommended 0 – 20 This oil is simply too thin for my driving application and i explained this. He continued to refuse saying he was liable. Absolute and outright lie. Wasted my day off with appointment. Called around and no other company in town took this guys position saying that in most conditions 20 weight was too thin and the recommendation was a guide and that actual driving habits and use matter most in oil selection. In the end it was obvious that the manager did not want to honor the coupon and that ge had no skills in customer service. Stay away and take your car to any other service center like the Tire Factory in Redmond which kindly did the job and politely explained why this manager was wrong.

I’ve been to this Goodyear to fix a few things with my car in the past, and they’ve been great. Recently, I took my car into the Goodyear in downtown Redmond for an oil change and alignment because it’s closer to where I work. The mechanics there said that the last place to work on my car left tools on my headlights. I don’t understand how the tools stayed there for a 10 months. Anyway, so the Redmond Goodyear inspected my car and said I needed extensive work on my brake pads and rotors. Wonderful. Well, the Bellevue Goodyear was open the next day (Sunday) and the Redmond one was not, so I took my car back to the Bellevue location. They knocked off $ 200 to the labor cost and fixed my car. The brakes were noticeably better.
Now, I don’t remember if I noticed this issue before the Bellevue location fixed my brakes or after, but one of the two Goodyears messed up something and caused my steering wheel to shake massively at highway speeds. So a few days later, I took my car back to the Redmond location and they said the Bellevue location did the brake fix incorrectly. It’s extremely upsetting to hear you just paid $ 1200 and the job wasn’t done correctly! I don’t know who to believe though. I’m extremely shocked that a Goodyear would throw another Goodyear under the bus to a customer like that. Whether I should believe it or not, it makes me hesitant to go to any Goodyear again for car issues.

Anthony, the manager is extremely arrogant and rude. I had a small issue that needed to be resolved and brought my car in. Anthony took it personally and then started personally attacking me. He was yelling at me and even told me that I needed to calm down when I said I was done dealing with him. The mechanic came into the showroom and explained the issue with my car. He showed me the part that was damaged by a different shop (which I thought could be the issue).
Their work is top notch. The manager is just a POS…

Buyer beware!!!
On 6÷29÷2015 I was having new tires placed on my vehicle from
. After picking up the car and driving home I looked at my new tire and noticed three of the rims have been damaged. I have uploaded a photo of one of the rim that was damaged the most. I took the car back within 30 minutes they were closing and told me it was curb damage locked me out. I am planning on going back tomorrow morning 6÷30÷2015. The rim is on the left side and I have never hit or damaged any of my rims Here is the link to the picture of my damaged rim:
Look at the metal and the paint pushed into the brand new tire. How did that happen?
Please do not take your vehicle unless you want damage done to it. Look at my picture and you can find metal and paint pieces on the brand new tire.

It happened on Memorial Day, at 4PM I found a nail in the tire of my Nissan Murano and started to call car repairs around. I was so happy to find that Good Year not far from is open still! But then there was a disappointment, Dwane, the guy who was a lead there, told me that I have to replace all 4 tires or he refuses to serve me. When I asked him to make some official inspection and consider possibility of replacing 2 tires, he became rude and always repeat «go other place, I have a right to refuse to serve you and etc». Of course he also refused to make inspection and provide report. So, he left me in bad situation — all other services around were closed and I see that this guy, Dwane, wanted to use advantage of my situation. Anyway, it didn’t look like I could get any service at this place, he was acting like I visit his own house and ask him a favor. I left a car and next day at Bellevue Nissan I replaced 2 tires. Folks at Bellevue Nissan even considered an option of fixing tire but after discussion we decided to replace 2 tires. Conclusion, I can’t tell anything about service itself. Personally for me I didn’t use to see something like that at Memorial Day! If you read that, Dwane: two great-​grandfathers of mine left their lives at WW2 at 1941, both grandfathers had several wounds but got back to fight and spend 5 long years in the war. This is what a Memorial Day for me and I know this is why we don’t have a People Soap Factories now. Please try to be kind to people at least at the Memorial Day, give people a reason to fight for life like your one.

Beware! For all people out there that needs auto services. Do not go to this shop, they are not trustworthy! And The Manager there is so arrogant, too personal he likes to sample words like your wife or my wife?
What the Fuck? You’re not friend, is just not comfortable talking to this ediot
Also. The estimated for my car was way to high. $ 359.00 transmission fluid service
Compare to Firestone $ 212.00
Again do not come to this place.
They are not trustworthy.
I only wanted to give them a negative –1 star.
Good luck to you all!

If you are a senior citizen give this place a wide birth. They know seniors are concerned about safety & are far too trusting. This place will try to sell you everything under the sun, telling you it is a safety issue. Nuts! There are plenty of places to get an oil change, & any of them to try to build the sale, tell them you’ll think it over.

I first came to this location to get an oil change because there was an online coupon. With the coupon, it was a good price. The staff was friendly and knowledgeable and got my car done only 10 minutes later than the time frame they gave me.
Of course they had a list of things they recommended I get done, but it wan’t far fetched or super expensive. I went back today to get the first recommended thing done, an alignment, and ended up getting my brakes done too. I needed it badly and the price was right.
They went above and beyond to keep my business. They didn’t try to tell me I needed unnecessary auto repairs and that was appreciated. I got what my car needed and got it at a great price.
I highly recommend this Goodyear location.

STAY AWAY FROM THIS LOCATION!
I prefer to do oil changes myself but chose to come to this location this one time for the convenience factor. They told me it would take about 45 minutes which I thought was absurdly long for a simple oil change. They only had one other vehicle in the garage that was getting brake work done so they were not busy at all. It took them 1 hour and 15 minutes to do an oil change. In my book, that’s unacceptable and it is absolutely pathetic.
On top of that, they try to up sell you on services that you don’t actually need. Yes, all places do that but most of them respect your decision when you say you’ll pass. The people here pestered me telling me that it was absolutely critical to replace my air filter and cabin filter. They said it was unsafe to keep driving the car without replacing them which was extremely false. The car only has about 20,000 miles on it and both of those filters realistically do not need to be changed for another 20,000 miles.
They also told me that if I ever tried to switch between synthetic blend and full synthetic that I would blow my engine. These people have no idea what they’re talking about.
Again, STAY AWAY!

I will add to the poor reviews here… I brought in my car for general maintenance and although I expected additional work would need to be done because of its age, I DID NOT appreciate the alarmist phone call I received from the store manager, claiming my car was an undriveable safety hazard as if it could burst into flames at any given moment. I ended up speaking to another employee, Corinthas, who was much more professional and patient in explaining the issues and helping me determine which ones were critical/​safety issues. However, I am greatly suspect of the business practices of this service center in general, which border on unethical in my opinion, as they tried to up charge me on several items and then magically was able to reduce the costs by several hundred dollars when I baulked. My suspicions were only verified when I called another repair company and received a substantially lower quote for one item that needed to be addressed. Even if this Goodyear does good work, their approach in building satisfied clientele is questionable.

Single? Female? In your 20s or early 30s? Warning warning warning! You are just what this Goodyear location is looking for when they do the «free inspection» on your vehicle when you go in for just an oil change.
I took my car in last week for an oil change and when it was time to checkout they informed me that I needed new brakes. That my brake pads had only 25% of the pads left and that they «wouldn’t recommend that you drive very much at all, especially up in the mountains», because during a brief conversation prior to the oil change I had mentioned that my family was coming to visit and I would be taking them to see the sites in Washington State. I made an appointment for my brakes immediately.
I dropped my car off and my coworker drove me to work so the brakes could be done. Within an hour after dropping it off, I received a call from them saying that my rotors needed to be resurfaced and my calipers replaced because they were leaking brake fluid. Oh, yes… I also needed a new air filter. That one always seems to come up no matter where I take my car. The repair costs went from $ 330.00 to $ 791.00.
Feeling hesitant, I called a friend who knows a bit about cars for her opinion. She told me to tell them not to do any repairs, saying she would look at the brakes for me. A couple of days later she removed both wheels and inspected the brakes, rotors and calipers. The brakes were worn down only 1/​16″ with over ²⁄₃ of the pad still there. The rotors were perfectly smooth and there were no leaks of any kind coming from the calipers; the brake fluid reservoir was full. And the air filter was practically still white, barely used.
I felt angry and disgusted. Please don’t let them do this to you! Should you decide to visit this location, take the time to get a second and even third opinion. It could save you being charged OVER TWICE AS MUCH FOR NOTHING!

I had the my most expensive oil change ever at this particular Goodyear. The customer service was the worst. The man standing at the cashier did not greet me nor did he say thank you or show me where my car was after it was done. I had to ask. He avoided eye contact probably because he knew he over charged me. My car is a honda civic and the quote that was given to me online was $ 19.95. I thought it was a good deal but when I got to the place, they quoted me $ 41.99. I’ve never been charged extra for an oil disposal fee!
If I had known that I was going to get ripped off, I would have gone to firestone or jiffy lube because they replace your wind shield wiper fluid and vacuum your car much less than $ 41! I was in a rush and expressed my disappointment and dissatisfication. I would never go here again nor would I recommend anyone go to Goodyear.

Good for tire change etc.

Bret the store manager cannot be trusted and is a lier. He will take you for everything he can DO NOT GO THERE!

I was nervous after reading the only three reviews, all negative. I was also nervous to send my wife there to have the tires replaced, thinking that they would pressure her to make unnecessary repairs.
To my relief, she had a good experience and everything went smoothly. Bret matched tire prices from
and even beat their price. They gave my wife a list of recommended maintenance with no pressure.
In about 60,000 miles I’ll be back for another set of tires.

Recommended $ 600 repair I didn’t need!
I was ok with the tires purchased here, and they sold me a new battery at the same time. (Didn’t bother to reset the radio/​clock.) Just 9 months later the battery died so I returned for a replacement under warranty.
They told me my alternator needed to be replaced as that was draining the battery (due to «not fully charging»). I took it to my car dealer for a second opinion and they ran full diagnostics and found everything was FINE, saving me hundreds of dollars over the goodyear «solution».
I am leery of their practices here and will not be going back when my car needs repairs of any kind.

BTW it’s been over 2 years since we last went to this good year, again just doing basic routine maintenance for my gf’s car (oil changes, tire rotations, etc.) and NONE of the «preventative maintenance» that Good Year said we needed to get done has ever come up or has there been any issues leading us to believe the so-​called preventative maintenance they recommended needed to get done… car still running great. Stay away from this place.
~G