Firestone Complete Auto Care

I came here in July to change the oil on my 01 Highlander. I made an online appointment, where I indicated my car was the V6 option. Going into the service center, I told the man again it was a V6, and waited the hour for the change be finished. When I got home and looked at the bill, I notice that sure enough, they underfilled the oil by a quart. It’s clear they didn’t follow instructions, as the 4 cylinder model takes one quart less of oil. They should be more careful with checking the engine type. The highlander even has the words «V6» on it. Reading the other reviews, I can see how this business is being run.

They are beyond incompetent. My engine was having knocking sounds which means there was low oil. They said it was the transmission despite me telling them the sound indicates low oil. After a week they changed the oil, then I came back to find they filled it with the wrong oil and it was leaking on my driveway. Don’t ever come here. They ruined my car.

I went there a couple of months back to change my tire. I scraped a bit of it on a curb and a piece of it popped out. It was in decent shape to drive to the garage to get fixed. Firestone, Bellevue changed my tire and also told me that my pressure sensor was broken and charged me for that as well. I thought this was fishy because clearly my tire did not look like it was in that terrible a shape. The pressure sensor light on my dashboard turned on after this. When I asked them, the manager said, something is off. Bring it by Saturday and we will look at it.
Ok. Now this happens and I went to Les Schwab for a regular check up of my tires. They said the pressure sensor wrong for my tire and not even reading it. Also, when I asked them, they said pressure sensors only break in really bad accidents. It is, however easy to break them if you do not know how to change a tire and change it wrong.
I went back to Firestone, Bellevue and spoke to James who was extremely curt and rude.
I called Firestone, Kirkland that fixed my tire without charge.
In other words, Firestone, Bellevue CHARGED ME FOR A JOB POORLY DONE, MORE FOR SOMETHING THEY BROKE AND THEN SPOKE TO ME VERY RUDELY WHEN I CONFRONTED THEM ABOUT IT.
Do not go there. You have been warned. I would skip this place and go to Firestone, Kirkland or another service.

Made an appointment (noon) with them to change winter and all seasons. Called on the appointment day morning to verify and asked them if they wanted me to come in later or sooner. They told me to come at my appointment time. When I got there the rep told me there is wait time of 2 – 2.5 hours. I told them I made an appointment days in advance so I do not have too wait that long. His response was they had a tire sale and got swamped. This guy’s customer service skills was abysmal and his «sorry about that» an insult.
I got the tires changed at Charles Schwab down the road on Bel-​Red. Not only it cost less, they have a large waiting area (unlike Firestone’s small table-​less and cramped chained seats) with multiple tables, another area with a large TV, free popcorn machine, and courteous staff.

Save yourself time and $. This place is unprofessional and not trust wothy.
I have been coming to Firestone Bellevue for past 5 years or so, but the business relationship shall be terminated permanently, after simple oil change was about to turn into an oil pan issue. Tim and James obviously lack skills to get the drain plug out, as their diagnosis indicates they do not feel comfortable completing the oil change, and my car «most likely needs new oil pan.» After consulting with few friends and a pro mechanic, I came to a conclusion Firestone is a total rip off. Trianed auto tech should not struggle to take the plug, is what I heard from multiple people. So I ended up taking my vehicle to another shop, and it took them simple ½ hour to get it done, and of course I heard no words from them in regards to the «tight plug.»
I since called Firestone to talk about this issue, but James gets very defensive and constantly interrupting while I was talking. Not the best way to solve unhappy customer issue.

Worst experienced for my auto service.
They need to stick to do only Tires period…
I would not recommend this place to anybody, be careful what they tell you and listen. They try to do all auto need service but in reality they are not 100 percent sure of what they do.
They will keep asking for service fees that are unnecessary.
Polk’s please be careful
Do your search first.

My family had used this firestone forever… and 8 cars+ later we still are coming here. It’s nice to have somewhere you trust and don’t feel like you are going to get ripped off! Nate is great.

Despite my skepticism I was satisfied and will llikely be back.
And if the after-​service that comes with the life of the tires (eg front-​end alignments, etc) is not satisfactory, I’ll revise my star rating downward.
I have always used a Northwest retail tire chain and been very satisfied. This time, I decided to shop around via the Internet. (The NW chain didn’t have prices posted online so didn’t make it into my final consideration set.)
PROS:
— One of the few tire stores with prices posted on the Internet, along with the capability to produce a price quote. And the pricing was competitive.
— The only tire store I found that had the capability to make an appointment on-​line, though it can be improved — see CONs.
— Customer satisfaction seemed to be a priority, and the store personnel immediately addressed issues to my satisfaction. When I viewed my receipt upon returning home, I noticed an extra charge that was not in the quote. When I called to complain, Firestone apologized for the delta and immediately refunded the charge. There was also a minor issue with the wrong tires being installed (see second bullet in CONS), but Firestone addressed it to my satisfaction.
— My automobile was available quickly at the promised time.
CONS:
— Though the online appointment tool is convenient, it is not tied to the store’s calendar. Thus, the time you set is actually a request, and if the time is not available (as in my case) a representative calls you to find a mutually acceptable time.
— The online estimate tool is convenient, but Firestone seems to be still working through some minor kinks. One was the extra charge described in the third bullet under «PROS», as it did not appear in the quote — but Firestone immediately refunded the charge when I pointed it out. The other was that the tires that were installed were mistakenly a grade lower than the ones I ordered. Firestone offered to come to my house and change them, but I decided to stay with those installed because Firestone had applied the 10% discount special (which was only advertised for the higher-​grade tire) when they mounted the lower-​grade tires.
There was one other interaction to point out; not clear if it was a PRO or a CON. So I’ll just describe it and let you decide.
When I brought my car in there were two men at the counter. The one who I dealt with suggested adding a front-​end alignment if I planned to keep the car much longer, and he quoted the price. The other man was listening to our entire conversation, and said nothing UNTIL AFTER I said No Thank you to the quote. Then he piped in that the alignment was on special at a greater than 50% discount. That convinced me to get the alignment.
So… If I had accepted the original quoted price, WOULD HE HAVE CONTINUED SILENTLY listening?
One other piece of info that may be of interest: several national car rental chains use Firestone to service their fleets.

These guys were awesome!
Made a call to see if they had a battery in stock and was helped by James. He had just seen the battery I needed in the back but double checked just in case. Since I was planning on coming in pretty soon, he created a service record for me and it was all ready by the time I arrived!
I opted to perform an electrical system check while I was there, just in case. I was pretty sure it was just the battery but for $ 25 I wanted to be sure. They estimated no more than an hour until the system check was done and new battery was installed. So I headed over to a little coffee shack on the SE corner of the parking lot, which was awesome!
I received a call after they electrical system test was done, maybe 20 minutes after I left, to inform me that the battery was the only thing that needed servicing and that I was about a quart low on my oil. Once I gave the go-​ahead they called me back about ten minutes later tellin’ me it was ready to go and they had also filled all my tires and checked all of the treads as well! When I picked it up the car was locked and the parking brake was on! If you’ve ever had your vehicle serviced before, you know this isn’t always the case.
Overall, I would definitely recommend this location to friends and family!

They continue to give me great, knowledgeable and quality service. They even put in my roommate’s blinkers for free, she already had the part, because I called and asked them to take good care of her. She is very anxious when it comes to car shops and doesn’t have a lot of cash to spend on her car. She was thrilled with their help!

Best knowledgeable service technicians working on sundays, I would increase the pay salary for these guys. this is my 4^th time visit and first ever Unilocal review that I had to let others know these guys are the best.
Excellent manner in serving customers.

I continue to use this location for all our needs and have NEVER had a single issue. Have always been honest and so friendly. We have purchased a different vehicle and they still take care of it well. We will continue to return and use this location as long as we continue to get the great prices and services we have gotten thus far. I have and will continue to recommend them to everyone.

This is definitely a creepy store. I read a lot of bad reviews about this store but I was attracted by their online coupon. $ 21.99 for oil change. I know it’s my bad. I checked everything before I drove to their shop. No luck, they intentionally disconnected the power line of my front light and ask for $ 60 to replace the bulb. How come! Just 10 min the bulb was broken?! I also noticed that they use recycled oil not the bottled oil as advertised. After I went home, I checked my car very carefully and found they loosen the power supply line of the bulb. The thing is that you have to push hard to loose it. I connected it back and it’s fixed! I won’t go there anymore. Such a bad experience. Dishonest people!

Very poor customer service. I had to wait 2 hours although they said only a hour. I don’t recommend this store.

Conclusion first:
Quality of their services are pretty poor. They just want customers spend more money but not provide equivalent services. They tell you need to replace some parts even they are working fine still!
I visited this auto shop last Nov for regular maintenance, and they changed transmission oil /​engine oil. They also highly recommend their lifetime tire alignment service, and I bought it. All numbers on their report looked normal. Thickness of inner/​central/​outer sides of each tire are the same. Front brake pad thickness is «10». Mileage at that time is 73K mi.
I visited them in ⁷⁄₂ again for oil change. Mileage is 79K around (I drive 6K in 8 months). I used my car for commuting only. This time they did a lot of checks and recommend I need to replace all four tires, brake pads, and two rotors. They declared front brake pad thickness is 5~6 only and it’s very dangerous. Thickness of each tire are terrible. For example: front right tire is 8−8−8 last Nov, and it’s down to 5−8−6.
After this check, I let another mechanic double check my car. He said my brakes are totally fine — 80% still. Only one tire needs to be replaced. I can still use other three tires at least 1 yr.
For safety consideration, I still replace all four tires in another auto shop. Since I have purchased their lifetime alignment service, I did another tire alignment in this firestone on Friday.
Today I found if my steering wheel is totally straight, my car will go right a little bit. I need to «manually» adjust direction all the time. I don’t know the reason is their skills are bad; or they found that I don’t buy tires from them so they just screwed it up.
I will try tire alignment in another auto shop. Don’t let your car take any risks with them. The more you paid them, the more you will pay later because they can get service done well!

Very good customer service, reasonable prices and prompt service if you stick around rather than drop off the car.
Have taken 2 of our cars over the years for oil change and break jobs. No pressure and honest other than attempts to up-​sell brake fluid work but at least they test it using a break fluid test strip.
Recommend!

After a trip to Hawaii, I returned home to find that my car would not start due to a weak battery. I called to get the car jumpstarted and headed over to Firestone in Bellevue. I had a good experience at another Firestone in a similar situation while driving down from Canada. So I decided to give this chain store a try again rather than take my car to Seattle to my usual auto shop since it is nearby.
The Firestone is not visible if you are driving on 140^th Ave NE. It is located in a strip mall that houses Little Taipei, Taqueria El Rinconsito and Wibbley’s among others. So you can get something to eat while you wait. There are a few visible spaces in front that you can park. Or you can park in the side lot nearby.
The location is smaller than the one in Bellingham that I previously visited. There is a small waiting area inside the store with a TV, magazines and self serve coffee available. There isn’t free Wi-​Fi available however.
I asked for an inspection first to see if the battery needed to be replaced. The timeframe they gave me underestimated a little, but not too much. Indeed, it needed to be replaced.
If you want to save some cash, check the Firestone website before coming here for coupons. I did a search of batteries that they sold here and printed out a price quote on the battery that I wanted that saved me $ 10. Again, timeframe to install the battery given was slightly underestimated, but not by much. Left feeling like my visit was good since this Firestone is well organized in what they do.
If you are looking for a experienced, reputable and straightforward place to get tires or perform auto repair, I would suggest Firestone.

So I was in need of new tires TERRIBLY and wanted to go somewhere that wasn’t too far from my work. The hours here are like 7 – 7 which is really convenient because I’m totally fine either waking up early (I workout in the morning anyway) or hanging around the area after work to let traffic die down. I did decide to call ahead to make an appointment for new tires because I didn’t want to run the risk of running late to work or anything. The staff seems very nice and they just so happened to have a special going on for tires I needed, which made it A LOT more affordable for me.
I’d say it’s my go to place for tire needs!

My car was waaaaaaaaaaaaaaayyyy overdue for an oil change (going on 8k miles, DON’TJUDGEME), and this place was nearby and I found a coupon online for $ 10 off. Hey, why not?
I called ahead, and the girl who answered said that they were free so I could just drop by. I did just that, and they took my car immediately. My car was in and out of there before I knew it, and my baby feels much better now!
I would definitely go back, especially if they have another coupon!

Came here just because I had a lifetime wheel alignment. No problems in the past but soon after I dropped the car off they said I had a frozen jam nut. Costs 150 to remove and if they break it it’ll cost an additional 250 to repair. I declined the service since I thought they would break it no matter what.
When I went to pick up my car another customer was complaining that his alignment after taking it to firestone was worse than before. The customer service was horrible and instead of trying to please customers, she argued right back. Funny thing is… she was wrong when the actual mechanic came out and corrected her.
Oh well, peace out firestone… les schwab is better